8/10 Bueno
Kelli A.
2 sept. 2025
Le gustó: Limpieza
The house was great and location was perfect for our reason to be in the area. Our experience was unfortunately hindered by how the booking and checkout were handled. A day into our reservation the host informed us that the property was double booked and asked us to cut our stay short to accommodate another group. While she did offer another location further away, we did not end our booking early, but we did not appreciate being put in that predicament. The day of checkout- The listing clearly stated checkout at 11 AM when booking through VRBO, yet the host messaged and insisted it was 10 AM according to her own personal terms. Her personal description said to be out BY 11. Even after I confirmed we’d be out by 11, the cleaning crew arrived at 10:15 AM, which felt rushed and intrusive.Additionally, while we understand light tidying, it was frustrating to pay a high cleaning fee and still be required to complete a long list of cleaning tasks or risk a bad review as tenants by the host (the warning noted at the bottom of a cleaning checklist). The property itself was great, but these issues created unnecessary stress. Consistency with the posted VRBO terms would have made for a much better experience.
Kelli A.
Se hospedó 4 noches en agosto de 2025
