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"Conveniently located. Beautiful surroundings. Comfortable bed. Some tattered furniture. No grab bar in bathroom. Room needs painting. " More

By a verified traveler on Sat 16 Oct 2021

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Hotel Description

Hotel perfectly located for exploring Ben Lomond

Heart of Ben Lomond

Within 6 miles (10 km) of this Ben Lomond hotel, you'll find Felton Covered Bridge Park and Henry Cowell Redwoods State Park. Roaring Camp Railroads and Ox Trailhead are also within 6 miles (10 km).

Free perks

An outdoor pool, free self parking, and concierge services are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A garden, a picnic area, and express check-in are also on offer.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 25 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include pillowtop beds, premium bedding, and free local calls.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$99* Per night/room Nov 3 - Nov 4

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites, Santa Cruz Mountains ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quality Inn & Suites, Santa Cruz Mountains

Everyone (4) Couples (1)
4 out of 5
Conveniently located. Beautiful surroundings. Comfortable bed. Some tattered furniture. No grab bar in bathroom. Room needs painting.

Posted by on Oct 16, 2021

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2 out of 5

Posted by on May 23, 2021

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5 out of 5

Posted by on Jul 27, 2020

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5 out of 5
Up in the foothills, nice quiet stay. Nice staff. Good healthy breakfast.

Posted by on Jan 15, 2019

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4 out of 5
Super close to the Basin Red Woods and has nice restaurants near by.

Posted by on Jan 3, 2018

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1 out of 5

Don’t stay here - no room cleaning

Don’t stay here if you expect your room to be serviced!  We stayed two nights.  We were out most of the second day and returned to our room late in the evening to find it a complete mess – unmade bed, no new tiles, trash barrels full, etc.  We complained and the clerk said there was nothing she could do.  We begged and pleaded to get some clean towels.  We spoke to two staff asking for a refund and was told the manager would contact us – never happened.  Wrote to the parent company – Choice Hotels and got two form letters saying the hotel would contact us – never happened.  Emailed the manager – no response.  We travel a lot and have NEVER had a hotel fail to service the room in hundreds of stays.  We have never seen such complete lack of response to such a critical problem.  We are writing this to spare you from these problems.  We will never stay there again and I recommend you don’t either, unless you like no service and totally inept staff.

Posted by , from Santa Ana, CA on Sep 27, 2013

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1 out of 5

Dirty Carpets

We liked the location but the facility left a lot to be desired. The first room we were assigned had a strong dog odor & the carpets were severely stained. We were moved to another room that didn't smell much better & the carpets were marginally cleaner. The room itself was clean but the carpets needed a good shampoo. My fiancee whom is not typically an allergy sufferer suddenly developed allergy symptons most likely due to the moldy smell or possibly spores. The dining area alotted for the continental breakfast was cramped & too small. 4-6 people in the room at a time were too many. Also, the beds were hard & the shower curtain rod was improperly mounted so the shower curtain wouldn't stay closed during bathing. And, the iron leaked.

Posted by , from Santa Cruz Mountains, CA on Jul 10, 2013

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2 out of 5

felt cold and dirty

Pros: Free Internet, Quiet
Room had strong smell of disinfectant. Basin drain was plugged an took forever to drain.

Posted by , from Novato, CA, USA on Oct 18, 2012

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5 out of 5

Great hotel in a great location

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, clean!
I was very skeptical of booking a room here, but with our last minute trip it was the only place available in the Fulton area. I have to say, the pictures of this location don't give the rooms justice. Upon pulling up to the motel the exterior looked exactly like I envisioned, kinda a dive motel look. But the rooms have been given a nice little update and have a fridge (which I think is critical when traveling with children). I was surprised with how nice and clean the rooms were and felt we really lucked out. I would definitely choose this location intentionally on our next trip down there.

Posted by , from San Francisco, CA on Aug 16, 2012

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3 out of 5

The hotel was small room was cramped tv remote didn't work

Cons: Nothing close, Noisy, Poor breakfast
When we booked our confirmation stated our room was bottom floor and they had us in an upstairs room my wife has disabilities which make it very difficult to navigate stairs their response was we are over booked sorry I would have left if we hadn't already had a long trip and a late check in

Posted by on Jul 9, 2012

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About the Quality Inn & Suites, Santa Cruz Mountains

Location 9733 Highway 9, Ben Lomond, CA 95005

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at Quality Inn & Suites, Santa Cruz Mountains. The hotel can provide concierge services and wedding services. Free self parking is available. This Ben Lomond hotel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • 3 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Sofa bed
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Hotel Names

  • Quality Inn Santa Cruz Mountains
  • Quality Inn Santa Cruz Mountains Ben Lomond
  • Quality Santa Cruz Mountains
  • Quality Santa Cruz Mountains Ben Lomond
  • Quality Inn Suites Santa Cruz Mountains
  • Quality Inn & Suites, Santa Cruz Mountains Hotel
  • Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
  • Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.