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"Beautiful hotel and huge room. Beds comfy and room was very clean. Only complaint was the noise. Bar downstairs had a loud crowd and sound travelled i ... " More

By a verified traveler on Thu 01 Jul 2021

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Hotel Description

3-star hotel near Mystery Spot

Close to the beach

You'll find Henry Cowell Redwoods State Park and Valley Gardens Golf Course within 3 miles (5 km) of this hotel. Mystery Spot and Ocean Street are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Free WiFi, LED TVs

In addition to free WiFi, the 128 guestrooms offer coffee/tea makers and LED TVs. Other amenities include free newspapers, free local calls, and ironing boards.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$103* Per night/room Dec 5 - Dec 6

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Four Points by Sheraton Santa Cruz Scotts Valley ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Four Points by Sheraton Santa Cruz Scotts Valley

Everyone (2) Couples (7) Family (6)
5 out of 5

Posted by on Aug 16, 2021

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1 out of 5
No hot water for shower. Harwood furniture cut my leg and my wife was also injured by furniture.

Posted by on Jul 7, 2021

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4 out of 5
Beautiful hotel and huge room. Beds comfy and room was very clean. Only complaint was the noise. Bar downstairs had a loud crowd and sound travelled into our room. Fortunately we were awake and at 11pm it seemed to stop.

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 3, 2021 by Front Desk Agent

Thank you for taking the time to let us know how your stay was. We are always looking to improve and appreciate the feedback.

4 out of 5
Room was clean bed comfortable and shower had pressure. Was odd room cold in decide sense,,one lamp everything lined up on wall fridge on floor,,,and no toiletries just a few strange things not one of those rooms you walk in a fall in love with and wanna stay days in a row.

Posted by on Jun 30, 2021

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1 out of 5
This place was terrible. Sheets were stained with blood and other fluids. The room did not look like it was cleaned AT ALL. The pillows had a terrible smell to them. People were also throwing their garbage and dirty sheets on the floor outside in the hallway... very unhygienic and unsanitary. We left as soon as we saw the sheets. I do not recommend this place to anyone.

Posted by on Apr 7, 2021

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Comment from Hotel Management

May 1, 2021 by Front Desk Agent

Hello, Our top priority is guest satisfaction, and we are very sorry to hear about these issues you faced while staying with us. We will address these issues with our team, and appreciate you reaching out. Again, we are very sorry to hear about all of these issues. Thank you. Sincerely, Jeremy

3 out of 5
The bedroom doors to the balcony did not lock. We stayed there so nights and come back the sit day to find out no one had serviced our room. When we called the front desk thy had explained everyone had gone home for the day. Over all 6/10

Posted by on Feb 8, 2021

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Comment from Hotel Management

Feb 11, 2021 by Front Desk Agent

Thank you for your feed!

5 out of 5
Everything was great!! I just wished there was a fridge and micro in the room...

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 24, 2020 by Front Desk Team

Thank you so much for your positive feedback. Fridges & microwaves are upon request next time give us a call after making your reservation so we can go ahead and add your special request on to your reservation. we look forward to seeing you again whenever your travels bring you back to the Four points Santa Cruz Scotts Valley

1 out of 5
Jennifer is an absolute nightmare to deal with. She was patronizing and had horrible customer service. I called to make sure we wouldnt be by an elevator before i booked the room and she said i have to book the room first. I book the room then she says she cant guarantee a room not by the elevator. She should have told me that first i would have booked elsewhere. Very obnoxious attitude and tried to hand up on me. She has no business answering phones.

Posted by on Jan 15, 2020

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5 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Nov 16, 2019 by E

Sorry, we couldn't respond to your message; but hopefully, we can make your experience as positive as possible.

5 out of 5
This hotel is beautiful. Beds were comfortable, bathroom was spacious and smart tv made my kids happy lol

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 17, 2019 by Sarah FOS

Thank you for providing us with a 5 out of 5! We are glad you and your family enjoyed your recent stay with us. We hope to see you again.

About the Four Points by Sheraton Santa Cruz Scotts Valley

Location 5030 Scotts Valley Drive, Scotts Valley, CA 95066

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. A fitness center, a terrace, and a garden are also featured at the business-friendly Four Points by Sheraton Santa Cruz Scotts Valley. Free self parking is available. This 3-star Scotts Valley hotel is smoke free.

  • 128 guestrooms or units
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Santa Cruz Scotts Valley offers 128 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 55-inch LED televisions come with pay movies. Bathrooms include bathtubs or showers and complimentary toiletries. This Scotts Valley hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Movies for purchase
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

5030 - This restaurant specializes in American cuisine and serves breakfast and dinner.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Mountain biking on site
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Administrative fee: USD 3 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 16.00 for adults and USD 7.00 for children (approximately)
  • Facilities fee: USD 3 per accommodation, per night and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Santa Cruz Scotts Valley Hotel
  • Four Points Santa Cruz Hotel
  • Four Points Santa Cruz
  • Hotel Four Points Santa Cruz Scotts Valley Scotts Valley
  • Scotts Valley Four Points Santa Cruz Scotts Valley Hotel
  • Hotel Four Points Santa Cruz Scotts Valley
  • Four Points by Sheraton Santa Cruz Scotts Valley Hotel
  • Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley
  • Four Points by Sheraton Santa Cruz Scotts Valley Hotel
  • Four Points by Sheraton Santa Cruz Scotts Valley Scotts Valley
  • Four Points Santa Cruz Scotts Valley

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.