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Hotel Riu Plaza Fisherman's Wharf

4-star property
2500 Mason St, San Francisco, CA 1-855-201-7819

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3.9 out of 5
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See all 145 Travelocity Reviews

"Great price for a beautiful hotel. Also walking distance to everything we needed and more. " More

By a verified traveler on Mon 09 Mar 2020

Points Of Interest

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Hotel Description

4-star hotel near Aquarium of the Bay

In historical district

Within a 10-minute walk of this North Beach hotel, you'll find Aquarium of the Bay and Pier 39. Ghirardelli Square and Lombard Street are also within half a mile (1 km).

Renovated in 2019

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, as well as the business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 531 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include premium bedding, hair dryers, and safes.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$139* Per night/room Jun 30 - Jul 1

Deluxe Room (Hotwire ROH)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Riu Plaza Fisherman's Wharf ratings based on 145 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Riu Plaza Fisherman's Wharf

Everyone (36) Couples (3) Family (16)
1 out of 5
I travel often on business. When I arrived, in addition to the facility fee (which I expected), they demanded a $300 deposit (which I didn't expect) -- and which they promised would be refunded upon check-out. At check-out they would not give me a receipt showing that the refund was due but promised that it would be issued promptly, no more than three business days. After 10 days and no refund I called the hotel, and management made excuses, saying they've had "problems with their system." They said it could take "another week or so." This has never happened in all my years of travel. It is utterly unacceptable, and it's the reason for the first one-star rating I have ever given.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Apr 7, 2020 by Online Reputation Manager

Dear guest, Thank you for sharing your concerns with us. Since we strive to provide our guests with a truly carefree experience, we are saddened to learn about the difficulties that you experienced and, for further assistance regarding your deposit, we kindly ask you to contact your travel agency. We have taken careful note of your comments and hope you can give us an opportunity to change your perception into a positive one. With our best wishes we remain, Hotel Riu Plaza Fisherman’s Wharf Online Reputation Manager

5 out of 5
Great price for a beautiful hotel. Also walking distance to everything we needed and more.

Posted by on Mar 9, 2020

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5 out of 5

Posted by on Mar 4, 2020

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5 out of 5

Posted by on Mar 3, 2020

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5 out of 5
It is very clean and the staff is very nice/helpful. I will be back here in my next stay

Posted by on Feb 23, 2020

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5 out of 5

Posted by on Feb 22, 2020

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4 out of 5

Posted by on Feb 10, 2020

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4 out of 5
Great location. Close proximity to waterfront and restaurants. Across the street from tower tours... Greta package to Napa and Sonoma Valley!

Posted by , from New York on Feb 9, 2020

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2 out of 5
They charge70 dollars to park. They could not find my reservations. Took 45 mins just to check in. Toilet is not secure to the ground. A/C unit started having a knocking noice at 5:30 in the morning. Very clean, nice staff. Wish i didn’t have the issues in the beginning.

Posted by on Feb 1, 2020

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4 out of 5
I would rate the property a 4 star. The reason not a 5 star is that the bathroom was really small. Otherwise the hotel is clean, updated, beautifully decorated and the staff is pleasant and helpful. I would have preferred an interior room facing the court yard not the HVAC equipment or public bus terminal. Suggestion - Paint the roof or cover it with something nice to look at. Overall a great experience.

Posted by on Jan 29, 2020

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About the Hotel Riu Plaza Fisherman's Wharf

Location 2500 Mason St, San Francisco, CA 94133

Renovations + Closures

This property is closed from 22 March 2020 to 15 June 2020 (dates subject to change).

Property Features

Hotel Riu Plaza Fisherman's Wharf offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 2436 square feet (226 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Riu Plaza Fisherman's Wharf. Parking is available for a fee. A complete renovation of Hotel Riu Plaza Fisherman's Wharf was completed in November 2019. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 531 guestrooms or units
  • 4 levels
  • 2436 sq ft of conference space
  • 226 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (26.3 km / 16.3 mi)
  • Train station: San Francisco Station (4.1 km / 2.6 mi)
  • Metro station: Beach St & Mason St Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Riu Plaza Fisherman's Wharf offers 531 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Northpoint Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 between bookings.

  • UnionPay
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 72

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 23.49 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28.95 per person (approximately)
  • Self parking fee: USD 45 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fisherman's Wharf Sheraton
  • Sheraton Fisherman's Wharf
  • Sheraton Hotel Fisherman's Wharf
  • San Francisco Sheraton
  • Sheraton Fishermans Wharf
  • Sheraton San Francisco
  • Sheraton Fisherman's Wharf Hotel
  • Sheraton Fisherman's Wharf
  • Riu Plaza Fisherman's Wharf
  • Sheraton Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf San Francisco
  • Hotel Riu Plaza Fisherman's Wharf Hotel San Francisco
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.