"Our room was not ready upon arrival---three hours later we were able to check in to the room. Our room was small for 3 adults and the stool and tub we ... " More

By a verified traveler on Sun 05 Aug 2018

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Hotel Description

4-star hotel near Aquarium of the Bay

In historical district

Within a 10-minute walk of this North Beach hotel, you'll find Aquarium of the Bay and Pier 39. Fishermans Wharf Cable Car Turnaround and Ghirardelli Square are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling for business? Take advantage of the business center, express check-out, and conference space. Self parking, a coffee shop, and limo/town car service are also offered.

WiFi, flat-screen TVs

Boasting comforts like premium bedding and down comforters, the 531 guestrooms also offer WiFi and flat-screen TVs. Room service, coffee/tea makers, and hair dryers are also available.

Traditional Room, 1 Queen Bed, Pool Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$129 per night

Room, 1 King Bed, Pool Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Pool Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Pool Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Queen Beds, Pool Access, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Pool Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Fisherman's Wharf Hotel ratings based on 114 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Fisherman's Wharf Hotel

Everyone (26) Couples (1)
5 out of 5

Posted by on Jan 5, 2019

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2 out of 5
For the amount I paid throughout my stay, I expected a lot more. I spent more than I usually would for two nights, and was shocked to hear I had to pay $62 + tax per night for parking at the hotel; that’s absurd. I did not see this detail outlined when booking the hotel. It took multiple hotel staff to correctly register our car with the hotel so we would be able to enter and leave their parking lot. Also, if you’re going to pay that much for parking, then at least offer continental breakfast for your guests. You have to pay extra for continental breakfast. My boyfriend and I didn’t feel taken care of, rather we felt taken advantage of. The only good thing I can say about this hotel is that it’s in a good location and the cleaning staff is diligent and keeps the rooms quite nice. Sheraton, you gotta step up your game.

Posted by on Jan 5, 2019

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Comment from Hotel Management

Jan 8, 2019 by HotelMgmt

Thank you for providing us with your feedback. As happy as we are that you were impressed by our housekeeping staff and the convenience of our prime location, we’re very sorry that your overall stay wasn’t the exceptional time we strive to provide to our guests. We are transparent about our fees and apologize that you weren’t made aware prior to check-in. We’ll certainly look into this matter to make sure all information is easily found. We value all we welcome to our hotel and want them to feel that we take good care of them. It’s our hope you’ll allow us another opportunity to provide you with a stay that regains your trust in us.

4 out of 5
Nice hotel, great location. Very clean comfortable rooms.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 5, 2019 by HotelMgmt

It’s fantastic to learn that your stay at Sheraton Fisherman’s Wharf was a pleasant experience. We’re very happy that you liked our hotel and it’s ideal San Francisco location. Thank you for your review, especially your acknowledgement of the fine work done by our housekeeping staff. We hope to see you again.

4 out of 5
The location was great. The hotel was clean and comfortable. The staff was excellent. Easy check in and check out. My reservation was not made correctly via the third party agent we used but the hotel made it right. The only complaint I had was that our street side room was noisy which made it a bit difficult to sleep. The staff brought us a fan which helped some.

Posted by on Oct 4, 2018

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Comment from Hotel Management

Oct 8, 2018 by HotelMgmt

Thank you for choosing to stay at Sheraton Fisherman’s Wharf. It’s fantastic that our staff was able to rectify the issue with the third party reservation. Your kind words about our staff is very appreciated as is your acknowledgement of the hard work done by our housekeeping team. We hope you’ll again think of us the next time your travels bring you to San Francisco.

4 out of 5

close to activities

Pros: Closeness to things to do in the wharf area.
Cons: More comfotable waiting areas for large groups and more food areas to purchase food
Location: Hop - on -hop-off buss, wharf, shopping, lots of places to leat in a few blocks walking distance.
Our room was not ready upon arrival---three hours later we were able to check in to the room. Our room was small for 3 adults and the stool and tub were squezzzzzed in a verrrrry small room. Very difficult to move when you have mobility issues. Staff at the desk and coffee counter were very helpful. Not much room in the lobby at times with so many trying to check in and no place to store luggage for the one location was full so people were setting watching their luggage. The outside heaters were very nice just needed some where there was no smoking allowed so others might enjoy the outside. Larger parking spots the spots were so small you could hardly get the driver in let alone any passengers. LOWER prices for what was offered.

Posted by on Aug 5, 2018

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Comment from Hotel Management

Sep 10, 2018 by Hotel Mgmt

We’re glad you had an overall positive experience with our team and convenient location. However, we apologize for any inconvenience you may have met upon arrival, and appreciate your comments about our common areas and on-site offerings. We are constantly striving to improve our guest experience, and your valued insights help us do so. We hope to welcome you and your party back to the Sheraton Fisherman’s Wharf in the future, so we can demonstrate our dedication and impress each of you.

4 out of 5

Affordable place and friendly staff

Staff was always pleasant and very helpful. Location is great for walking to attractions such as pier 39 and Ghirardelli Square. Room was very comfortable. Only complaint was table surfaces could have been wiped down a little better. Other than that I would definitely recommend this hotel!

Posted by , from minnesota on Mar 11, 2018

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4 out of 5

Convenient location, helpful staff

Hotel was in a great location, staff were helpful but service sometimes slow.

Posted by on Jan 3, 2018

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5 out of 5
Very convenient. So many things to do around the hotel and the pier. So many places to eat!🤗

Posted by on Dec 26, 2017

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2 out of 5

. Too Many People Upstairs

Pros: close to everything
Cons: The maximum occupancy rules could be adhered.
The room above me had way too many people staying in it. Even security had to get involved. I asked for a pet free room and I got a room with an air filter.....

Posted by , from Nevada on Dec 25, 2017

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3 out of 5

Nice hotel near the Pier, but beds are small

Pros: Outside fire pits were very nice.
Cons: Get rid of the double beds, Queens are much more comfortable. Also, bathrooms are too tight!
Location: Nice location near the popular Pier area.
During our 9 day trip through the West, this was the one and only hotel, out of 6, that had double beds instead of queen beds. All night long I felt like I was falling off. For the price we paid per night I feel there should be Queen beds. Bathroom is also extremely tight. I do like the sink vanity separated from the shower/toilet area, but it was tight! I was also surprised that what we paid for parking did not include a valet. We were asked at the main entrance if we needed help with our bags, but we were then told to park in the underground lot ourselves. On a POSITIVE note, the outside fire pits were very nice for the chilly evenings, even in July. The location was just one block from the popular Pier area. Except when you walk there, you will be asked for money by homeless people that seem to hang out right in front of the hotel. I know San Fran spends an exuberant amount of money on their homeless, but the program doesn't seem to be working. MOST IMPORTANT: we were the victims of a smash and grab while at a nearby park. We had just checked out of the hotel, so all of our luggage was in the car. When we returned to the car, 4 of the 6 bags were gone, an estimated $4,800 in personal property. The police wouldn't even come to the scene saying it happens everyday, especially to cars parked at the pier. I wish more money in San Fran was spend on security. We never once saw a police car our entire stay.

Posted by on Jul 20, 2017

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About the Sheraton Fisherman's Wharf Hotel

Location 2500 Mason St, San Francisco, CA 94133

Renovations + Closures

This property is undergoing renovations from 31 December 2018 to 22 March 2019 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Fisherman's Wharf Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. A business center and limo/town car service are available. Event space at this hotel measures 9000 square feet (836 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Fisherman's Wharf Hotel. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 531 guestrooms or units
  • 4 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Dining venue
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: San Francisco, CA (SFO-San Francisco Intl.) (25.9 km / 16.1 mi)
  • Train station: San Francisco 4th and King Station (5 km / 3.1 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Fisherman's Wharf Hotel offers 531 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sol Breakfast Café - This restaurant serves breakfast only. Open daily.

Link@Sheraton Café - This Cafe serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 7 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 26.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.95 per night (rates may vary)
  • Self parking fee: USD 62 per night (in/out privileges)
  • Late check-out fee: USD 100 (subject to availability)
  • Refrigerator fee: USD 20 per night
  • In-room microwave fee: USD 20.00 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fisherman's Wharf Sheraton
  • Sheraton Fisherman's Wharf
  • Sheraton Hotel Fisherman's Wharf
  • San Francisco Sheraton
  • Sheraton Fishermans Wharf
  • Sheraton San Francisco
  • Sheraton Fisherman's Wharf Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.