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Hotel Riu Plaza Fisherman's Wharf

4-star property
2500 Mason St, San Francisco, CA 1-855-201-7819

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3.9 out of 5
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See all 44 Travelocity Reviews

"Close to everything, excellent location " More

By a verified traveler on Sat 08 May 2021

Points Of Interest

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Hotel Description

4-star hotel near Aquarium of the Bay

In historical district

Within a 10-minute walk of this North Beach hotel, you'll find Aquarium of the Bay and Pier 39. Ghirardelli Square and Lombard Street are also within half a mile (1 km).

Renovated in 2019

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 11 conference rooms, as well as the business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a terrace are also provided.

Free WiFi, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 531 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include premium bedding, hair dryers, and safes.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$133* Per night/room May 24 - May 25

Deluxe Room (Hotwire ROH)

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Riu Plaza Fisherman's Wharf ratings based on 44 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Riu Plaza Fisherman's Wharf

Everyone (20) Couples (3) Family (19)
5 out of 5
Close to everything, excellent location

Posted by on May 8, 2021

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Comment from Hotel Management

May 14, 2021 by Online Reputation Manager

Dear Guest, Thank you for your recent visit at Hotel Riu Plaza Fisherman's Wharf and excellent review! We could not be happier with your experience and that you enjoyed our property so much! Your compliments will be shared with our management team. Again, thank you for the feedback and we look forward to welcoming you back soon! With our best wishes we remain, Hotel Riu Plaza Fisherman's Wharf Online Reputation Manager

2 out of 5
The Wharf is a tourist trap and some of the better restaurants were not open. Still neat to see but would not stay on the wharf again.

Posted by on May 2, 2021

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Comment from Hotel Management

May 5, 2021 by Online Reputation Manager

Dear Guest, Thank you very much for sharing your opinion. We want all of our guests to enjoy a comfortable and unique experience with us at a great value, and we are sorry to learn about the impact the closure of some of the restaurants made on your holiday. We hope you enjoyed the services of our resort and that we can welcome you again in one of our Worldwide premises in the near future. With best regards we remain, Hotel Riu Plaza Fisherman´s Wharf Online Reputation Manager

5 out of 5

Posted by on Apr 16, 2021

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4 out of 5

Posted by on Apr 6, 2021

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4 out of 5

Posted by on Mar 16, 2021

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5 out of 5
The property was very clean and the proximity to Fisher's Wharf was ideal.

Posted by on Jan 8, 2021

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4 out of 5

Posted by on Nov 29, 2020

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1 out of 5
Be prepared to pay almost $100 in hidden extra fees. $51 just to park at this hotel. And then they charge a receptionist fee. And convenience fee. They also charge you $300 upon arrival for a deposit. None of their amenities were available. Would NOT recommend staying here. There are hotels beachfront for $100 per night near Ocean Beach better than this place. The “taxes and fees” included when you book is misguided and a lie.

Posted by , from Colorado on Jul 13, 2020

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Comment from Hotel Management

Jul 14, 2020 by Online Reputation Manager

Dear Jackie, Thank you for sharing your feedback on Expedia. We are sadden to read about your disappointing experience with us! We do advise about extra charges prior to arrival, we apologize if the information was not clear enough. Hopefully apart from this, you had a lovely time in San Francisco! We hope you can give us another opportunity to change your perception into a positive one. With our best wishes we remain, Hotel Riu Plaza San Francisco Online Reputation Manager

1 out of 5
I travel often on business. When I arrived, in addition to the facility fee (which I expected), they demanded a $300 deposit (which I didn't expect) -- and which they promised would be refunded upon check-out. At check-out they would not give me a receipt showing that the refund was due but promised that it would be issued promptly, no more than three business days. After 10 days and no refund I called the hotel, and management made excuses, saying they've had "problems with their system." They said it could take "another week or so." This has never happened in all my years of travel. It is utterly unacceptable, and it's the reason for the first one-star rating I have ever given.

Posted by on Mar 15, 2020

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Comment from Hotel Management

Apr 7, 2020 by Online Reputation Manager

Dear guest, Thank you for sharing your concerns with us. Since we strive to provide our guests with a truly carefree experience, we are saddened to learn about the difficulties that you experienced and, for further assistance regarding your deposit, we kindly ask you to contact your travel agency. We have taken careful note of your comments and hope you can give us an opportunity to change your perception into a positive one. With our best wishes we remain, Hotel Riu Plaza Fisherman’s Wharf Online Reputation Manager

5 out of 5
Great price for a beautiful hotel. Also walking distance to everything we needed and more.

Posted by on Mar 9, 2020

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About the Hotel Riu Plaza Fisherman's Wharf

Location 2500 Mason St, San Francisco, CA 94133

Property Features

Hotel Riu Plaza Fisherman's Wharf offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 2436 square feet (226 square meters) and includes conference space. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hotel Riu Plaza Fisherman's Wharf. Parking is available for a fee. A complete renovation of Hotel Riu Plaza Fisherman's Wharf was completed in November 2019. This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 531 guestrooms or units
  • 4 levels
  • 2436 sq ft of conference space
  • 226 sq m of conference space
  • Built in 1975
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Francisco International Airport (SFO) (25.3 km / 15.7 mi)
  • Train station: San Francisco Station (4.3 km / 2.7 mi)
  • Metro station: Beach St & Mason St Stop (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Riu Plaza Fisherman's Wharf offers 531 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Northpoint Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Covid-19 Health Protocol (RIU)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.30 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 28.95 per person (approximately)
  • Self parking fee: USD 51.30 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fisherman's Wharf Sheraton
  • Sheraton Fisherman's Wharf
  • Sheraton Hotel Fisherman's Wharf
  • San Francisco Sheraton
  • Sheraton Fishermans Wharf
  • Sheraton San Francisco
  • Sheraton Fisherman's Wharf Hotel
  • Sheraton Fisherman's Wharf
  • Riu Plaza Fisherman's Wharf
  • Sheraton Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf Hotel
  • Hotel Riu Plaza Fisherman's Wharf San Francisco
  • Hotel Riu Plaza Fisherman's Wharf Hotel San Francisco

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.