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"Everything is great and clean in and out they where nice to us and help full " More

By a verified traveler on Sat 29 Feb 2020

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Hotel Description

Adults-only hotel near Golden Gate Park

City center stay

A stay at this Mission District hotel places you within half a mile (1 km) of Mission Dolores Park and 2 miles (3 km) of San Francisco City Hall. Bill Graham Civic Auditorium and Orpheum Theater are also within 2 miles (3 km).

Nightclub

This hotel features a nightclub, free WiFi in public areas, and luggage storage. A safe deposit box and laundry facilities are also provided.

Free WiFi

In addition to free WiFi, the 89 guestrooms offer coffee/tea makers and TVs. Hair dryers, safes, and ironing boards are also available.

Standard Room, 1 Double Bed, Shared Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$57* Per night/room Oct 23 - Oct 24

Deluxe Room, 1 Queen Bed, Private Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Shared Bathroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds, Private Bathroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Double Bed, Private Bathroom

Bed Count 1 Full Bed Maximum Occupancy 2 Max

El Capitan Hotel ratings based on 10 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for El Capitan Hotel

Everyone (8) Couples (1) Family (1)
5 out of 5
Everything is great and clean in and out they where nice to us and help full

Posted by , from Fresno on Feb 29, 2020

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Comment from Hotel Management

Mar 24, 2020 by Customer Care Team

Dear Juan, Thank you for your fantastic feedback - we are thrilled that you had such a wonderful experience with us, and that our hotel was so suitable for your needs and expectations. We appreciate your review, and the detail that you have provided for future guests at our property. We look forward to welcoming you back when you are next in town. Kind regards, Customer Care Team

1 out of 5
What a mistake it was to book at this absolute dump! Very dangerous surroundings and an overall very bad neighborhood! Shared bathrooms that reeked of bad smells and terribly filthy conditions! I checked out at 3 in the morning because I didn't feel safe at this drug-infested long-term resident half-way house for very shady characters. DO NOT stay at this place no matter how low the nightly rate may be. Not a safe nor clean place at all.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 8, 2019 by Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

1 out of 5

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 5, 2019 by Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

1 out of 5
The hotel does not have a bathroom in your room and the communal bathrooms were nasty. There was no air conditioning in the rooms although they had in the hallways. It reminded me more of a boarding house than a hotel, will not go there ever again. Also paid for my room completely on Travelocity and yet was required upon check-in to place a $250 deposit on my credit card. Also did not feel safe outside the hotel when I was waiting on my transport to the airport. It was 9:30 at night and we had to wait outside with the seedy side of SF walking past us.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 21, 2019 by Customer Care Team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2 out of 5
There was no air conditioning in room fan not enough. Loud music entire night outside room. Room was not cleaned only emptied trash... we had to request Our towels and made own beds area very-bad. Lots of homeless. Parking very scary thought car would be stolen $20 for 24hr parking. Looks they are in the midst of refurbishing... but if you can sleep from too much heat or the loud partying outside window ......

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jul 5, 2019 by Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

2 out of 5

Cheap hotel, inner city district

Cons: The bathrooms were very run down, the shower almost felt like it was going to crumble away under your feet.
Location: The location is actually really handy for anyone wanting easy access into the city. Just be careful going out at night, girls especially.
We got what we paid for, well sort of. Check in was simple enough but staff were not overly inviting. No lifts and steep staircases so be careful if you have heavy luggage. Rooms were basic and clean but the closet smelt funny and the window opened into a very noisy courtyard. No ensuite bathrooms and they seriously needed refurbishing!

Posted by on Jun 23, 2017

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1 out of 5

Crap

Do yourself the favor and spend the money and get a nice place .

Posted by on Aug 15, 2016

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1 out of 5

This is a Hostel

Pros: Nothing
Cons: Bathrooms
Location: There was a really good Italian restaurant nearby.
Having grown up middle class this was not a good experience. When we walked in the room the window was open (no screen on it) where anyone could have walked in the room from the bathrooms or another room. The room had a key card which would only work if you pounded on the lock. I didn't see the hair dryer which was mentioned in the description, and the fan did not do a good job of circulating the air. The shared bathrooms were disgusting with the floor usually being wet. We stayed there only one night of our three night stay. Did not feel safe.

Posted by on Oct 22, 2015

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4 out of 5

Clean hotel rooms, staff is very accomodating.

we have arrived quite early for the check-in time but we were accomodated right away. staff is very nice and friendly. bathrooms need to be upgraded for shared bathrooms.

Posted by on Jul 2, 2015

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Comment from Hotel Management

Aug 24, 2015 by ken

thank you for stay.

5 out of 5

No complaints.

If your on a budget and would like to use your money for other expenses this is the place. Just don't have standards to high, this is just a place to rest your head, and recharge your batteries.

Posted by , from milwaukee,wi on Mar 24, 2015

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Comment from Hotel Management

Apr 2, 2015 by ken

thank you for stay.

Property Features

El Capitan Hotel offers its guests a nightclub, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. This San Francisco hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 2 levels
  • Nightclub
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: San Francisco Station (3.8 km / 2.4 mi)
  • Metro station: 16th Street Mission Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport drop-off

Room Amenities

El Capitan Hotel offers 89 accommodations with safes and coffee/tea makers. This San Francisco hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards.

  • Television
  • Coffee maker
  • Hair dryer
  • Safe
  • Iron and ironing board

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

An adult age 18 or older must assume all liability for the booking.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, and Discover; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Capitan Hotel
  • El Capitan Hotel
  • El Capitan Hotel San Francisco
  • El Capitan San Francisco
  • El Capitan Hotel Hotel
  • El Capitan Hotel San Francisco
  • El Capitan Hotel Hotel San Francisco

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.