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4.3 out of 5

"Easy to walk around and food readily available. Great breakfast " More

By a verified traveler on Sun 08 Jul 2018

Hotel Description

Hotel near Shops at Rivercenter in San Antonio

Downtown San Antonio stay

Within a 10-minute walk of this Downtown San Antonio hotel, you'll find Shops at Rivercenter and Henry B. Gonzalez Convention Center. Alamo and Tower of the Americas are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Traveling for business? Take advantage of the business center, express check-out, and conference space. There's a fitness center on site, and laundry facilities and free newspapers are also offered.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 64 guestrooms also offer free WiFi and pillowtop beds. Other amenities include sofa beds, refrigerators, and flat-screen TVs with cable channels.

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$75* Per night/room Oct 28 - Oct 29

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

Bed Count 1 Twin Bed Maximum Occupancy 6 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Best Western Plus Sunset Suites-Riverwalk ratings based on 103 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Sunset Suites-Riverwalk

Everyone (24) Couples (2) Family (5)
2 out of 5
Nothing old place sleeper sofa mattress was so bad condition

Posted by on Jul 8, 2019

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Comment from Hotel Management

Aug 11, 2019 by Megan

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4 out of 5
Location was good for where I was going (Convention Center).

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 18, 2019 by Megan

Thank you for your feedback.

1 out of 5
They had no parking close to hotel and they charged me more that the rate given by travelocity. No pool rooms very small

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 11, 2019 by Megan

Thank you for your feedback.

2 out of 5
The property had history, but it was not modernized. The inside was styled still in an 80's wood accent from bed to dresser to chairs. There was no usb connections in the rooms, it was very dark as they had lamps to match to decor that were shaded to look as they were glass stained. The beds were not comfortable, very hard/firm. The good quality of the room is that it was spacious, clean, plenty amenities and the location is wonderful.

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Megan

Thank you for your feedback, it is greatly appreciated and will be passed on the design team who is drawing up a complete hotel redesign scheduled to be completed over the next year. Once renovations are done we hope you will give us a second chance to provide a more modern experience for you.

1 out of 5
The sound insulation is near to nothing. I did not sleep the whole night because I could hear the snoring of the next door guest. Loud and clear. Early in the morning the noise from upstairs footsteps also kept me awake. The king size bed was lumpy and sank in the middle. The room was very dark. The walls were green and the yellow bulbs in the dark lampshades couldn't brighten it. The worst hotel I've ever stayed in.

Posted by on May 5, 2019

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Comment from Hotel Management

May 7, 2019 by Megan

Thank you for your review. We are sorry you were unhappy with your accommodations. Your feedback will be passed on to make improvements.

4 out of 5

Posted by on May 4, 2019

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Comment from Hotel Management

May 7, 2019 by Megan

Thank you so much for your review! Hope to see you again!

4 out of 5
Property was within walking distance to Riverwalk. No tub, shower only.

Posted by on Apr 21, 2019

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Comment from Hotel Management

Apr 22, 2019 by Megan

Thank you for your review. It is truly appreciated. The room you booked came with a stand up shower only, but we do have rooms with tubs. Hope to see you next time you are in town.

5 out of 5
Location is great. Staff is friendly and helpful. Hotel was clean and safe.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 11, 2019 by Megan

Thank you for your feedback! It is greatly appreciated! Glad you enjoyed your stay!

5 out of 5
Good breakfast, decent fitness center, friendly employees

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 28, 2019 by Megan

Thank you for staying with us! Hope to see you again.

5 out of 5
The property is located just close enough to the Riverwalk so that you can actually walk there, and still enjoy a moderately priced hotel stay in the vicinity. The room and property were clean, and the staff very pleasant. The free breakfast was a very nice amenity, but I would have preferred access past 10am for those of us who don't want to get up early. Well worth the price.

Posted by on Feb 25, 2019

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Comment from Hotel Management

Feb 26, 2019 by Megan

Thank you so much! We appreciate your great feedback!

About the Best Western Plus Sunset Suites-Riverwalk

Location 1103 E Commerce Street, San Antonio, TX 78205

Property Features

WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Plus Sunset Suites-Riverwalk. For a fee, parking is available. This San Antonio hotel is smoke free.

  • 64 guestrooms or units
  • 4 levels
  • Built in 1896
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (14.3 km / 8.9 mi)
  • Train station: San Antonio Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Plus Sunset Suites-Riverwalk offers 64 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Deep soaking tub
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards not accepted
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 14.95 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Riverwalk
  • Best Western Plus Sunset Suites-Riverwalk
  • Best Western Plus Sunset Suites-Riverwalk Hotel
  • Best Western Plus Sunset Suites-Riverwalk Hotel San Antonio
  • Best Western Plus Sunset Suites-Riverwalk San Antonio
  • Best Western Sunset
  • Sunset Best Western
  • Best Western Sunset Suites - Riverwalk Hotel San Antonio
  • Best Western San Antonio
  • San Antonio Best Western
  • Best Western Plus Sunset Hotel
  • Best Western Plus Sunset
  • Best Western Plus Sunset Suites Riverwalk
  • Plus Sunset Suites Riverwalk
  • Best Western Plus Sunset Suites-Riverwalk Hotel
  • Best Western Plus Sunset Suites-Riverwalk San Antonio
  • Best Western Plus Sunset Suites-Riverwalk Hotel San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/San-Antonio-Hotels-Best-Western-Plus-Sunset-Suites-Riverwalk.h798052-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.