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4.8 out of 5

"I didnt like the fact that it didnt have a hot tub i think it should have both " More

By a verified traveler on Tue 11 Feb 2020

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Hotel Description

San Antonio hotel in West San Antonio area

In historical district

Your stay at this West San Antonio hotel places you within 6 miles (10 km) of Aquatica San Antonio Waterpark and Ingram Park Mall. Lackland Air Force Base and Joint Base San Antonio are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

The 73 guestrooms have flat-screen TVs with cable channels and offer free WiFi and refrigerators. Hair dryers, phones, and ironing boards are also available.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$79* Per night/room Oct 24 - Oct 25

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tru by Hilton San Antonio Lackland Sea World ratings based on 6 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Tru by Hilton San Antonio Lackland Sea World

Everyone (1) Couples (1) Family (7)
4 out of 5
I didnt like the fact that it didnt have a hot tub i think it should have both

Posted by , from Tacoma on Feb 11, 2020

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Comment from Hotel Management

Feb 23, 2020 by eric

Thank you for your comments and for choosing this location for your visit.

5 out of 5

Posted by on Jan 6, 2020

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Comment from Hotel Management

Jan 7, 2020 by eric

Thank you for choosing this location for your visit. We are pleased to know that you enjoyed your stay

5 out of 5
Great place for kids and family!! Food and shopping very close by!! Indoor pool,games,breakfast,and pool table was awesome family fun!

Posted by on Dec 30, 2019

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Comment from Hotel Management

Jan 5, 2020 by eric

Thank you for your comments and for choosing this location for your visit. We are happy to know that you enjoyed your stay.

5 out of 5
I liked that the property was clean and welcoming. Staff was very friendly I have no complaints.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 5, 2020 by eric

Thank you for your comments and for choosing this location for your visit. We are happy to know that you enjoyed your stay.

5 out of 5
I am overwhelmed with joy from staying at the Tru Hotel near Sea World in San Antonio. The city and highways itself is an absolute nightmare and just the drive from the airport was so terrifying I wanted to go back and fly back home. But I’m glad I didn’t. The staff at this hotel was so calm and polite I forgot I was in Texas. The building was bright and colorful and the room was spotless and smelled good. Our toilet had trouble flushing every now and then but we were presented with options on what to do and our needs were met quickly. The bed. THE BED!!!! Was so comfortable I didn’t want to go back to my own, I was searching the mattress and sheets for tags to reference and experience the joy of sleeping in that bed at my own home. You guys should be proud. I’ve stayed in hundreds of hotels all over the states and this one is my number one pick. Thank you for existing and thank you for making a trip I didn’t want to take absolutely worth it!!!

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 15, 2019 by eric

Thank you for your comments and for choosing our hotel for your travels. We are very pleased to know that you had a great and comfortable stay with us.

5 out of 5
i read reviews to get an idea about the hotel. You will always have those individuals who will pick on the simplest and dumbest things just to complain.However, with the recent travels i had, the hotels have been not so well. This hotel of course, was beyond and absolutely GREAT! Check in was easy, ROOMS were amazing and SUPER CLEAN. The beds and pillows were very, VERY comfortable. We wanted to stay another day, but well, we already had 2 rooms and stayed 2 nights sooooo.... I for one, enjoyed the bathroom. The shampoo, conditioner, body wash all there available and smelt so GOOD i did not want to get out from the shower, LOL! In fact i went down to the check in to ask if they sold the shampoo, conditioner and soap and as a matter of fact they did. Unfortunately for the sample kit was $30 but the receptionist was kind enough to show me online that it was better prices. At that moment i informed her of a small issue we had the night before when we checked in that our TV was not set on correct settings, but immediately she had someone go at that moment and they fixed it with no problem and to top it off, she gave me the soap set as a complimentary gift for the inconvenience. My wife even said from here on out when we go out to town, she only wants to stay at TRU by Hilton. I agree, an EXCELLENT and PLEASANT stay for us and our children. The loved the indoor pool, the pool table, the breakfast, even the gym. This hotel has only been open 2 months and we were very satisfied!

Posted by on Nov 21, 2019

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Comment from Hotel Management

Nov 22, 2019 by eric

Thank you for your comments and for choosing this location for your visit. We are pleased to know that you had a great stay.

About the Tru by Hilton San Antonio Lackland Sea World

Location 9911 Ingram Road Suite A, San Antonio, TX 78245

Property Features

Tru by Hilton San Antonio Lackland Sea World offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite business center. Free breakfast is served daily. Barbecue grills, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Tru by Hilton San Antonio Lackland Sea World. Self parking is free. This San Antonio hotel is smoke free.

  • 1 building
  • 73 guestrooms or units
  • 5 levels
  • Built in 2019
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru by Hilton San Antonio Lackland Sea World offers 73 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Hotel Names

  • Tru by Hilton San Antonio Lackland Sea World Hotel
  • Tru by Hilton San Antonio Lackland Sea World San Antonio
  • Tru by Hilton San Antonio Lackland Sea World Hotel San Antonio

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.