Book a hotel near Rialto Theatre, Downtown Tucson

"Great place to stay!, amazing food and staff!!! Super convenient for downtown!,"

"Great spot!! "

"I made a reservation for two nights. There was an error with my booking and the hotel only had me for one night, the second night. I was told the hotel was fully booked and because I had booked it thru Travelocity there was nothing the hotel employees (the management) would do. The next day we checked in. When we entered our room the floor was filthy and had not been mopped. The bathroom had not been properly cleaned. The bed was not made. The pillow covers looked like they had been slept on, were completely wrinkled, and the comforter had been thrown clumsily on. The privacy curtain was missing. We asked to be moved. A staff member was sent up to investigate our claim. She called down and confirmed. We were told to leave the room and come back when it was cleaned. They mopped the floor!!! At check out I showed photos of our room to the staff. UNACCEPTABLE was the term THEY used to describe our rooms condition for a HILTON property. Next move, Here is your receipt! The best the manager would do was a honors member point credit. $30 worth. She said her hands were tied because I booked it through Travelocity. She was snide, disrespectful, abrupt, unaccommodating, combative, and downright nasty to us. Terrible management skills. Terrible understaffed property management. TERRIBLE resolution to an Obvious hotel problem that the staff made our problem. The manager could have easily solved this but chose not to. They didn't care if we returned or not. "

"Fabulous hotel. "