4/10 Poor
Randall
Traveled with partner
Feb 12, 2026
We stayed on the East side of the hotel on the 6th floor 6-8 Feb, 2025. The noise from racing street cars on Congress St on the weekend were disturbing till 2am. I Talked to Chris at the Lobby desk the next morning Saturday, he understood my concerns said he would have us moved while we were away for the day. When we returned 4pm that evening nothing had been done, so Dylan found us a new room 9th floor facing West which muffled the street noise. Dylan personally moved us. The limited menu in the restaurant was a disappointment and the evening service at 5 pm was slow for the few customers. I returned my Roasted Poblano plate for it was inedible. The cost was removed from the bill, no apologies. I found the staff wonderful until Chris did nothing after promising to take care of us. I believe name Jennifer or Natalie insured us that Internet charges would be removed from our bill since I was a Bonvoy Member, she did great. Kudos to Dylan.
We went there for fine dining and peace and quiet, we received neither
Randall
Stayed 2 nights in Feb 2026





























