2/10 Terrible
Jennifer
Traveled with family
Jun 25, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I had booked and paid for a quad room with a view for my sons graduation celebration. There was a total of 6 people with us with 3 rooms booked. When we got there, they told me that I had the very basic standard room with no view. My husband showed them the expedia confirmation with the room I booked. They still denied it and forced us to pay an extra $4200 pesos for the room I had already paid for. I getbthat its off season and you need to make money, but I had proof of what I paid for and they refuse to refund me. Expedia also tried to get my refund with thier proof of what I booked. The staff was nice though in general and the housekeepers were excellent about keeping the rooms clean, which was the best part of the stay. The food wasnt good and I'm pretty sure the alcohol had somethig wrong with it because it tasted like chemicals. We also saw a lot of roaches on the lower floors. Which I get because its where it is, but they smashed ones stayed on the lobby floors for hours. I'll never stay there again. They also said they had activities like kayaks and wave boards etc... we never saw any of those or saw anyone else use them. Not sure they existed. The pool was also shut down for the 1st day because someone deficated in it. So, we never got in it obviously.
Jennifer
Stayed 7 nights in Jun 2024