4.6 out of 5

"The hotel was clean, well kept, and staff friendly!! Food and drinks were delicious especially for being all inclusive! Room service is 24/7, our room ... " More

By a verified traveler on Tue 11 Jul 2017

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Hotel Description

A luxury stay in the heart of Puerto Vallarta awaits you at Secrets Vallarta Bay Puerto Vallarta - All Inclusive. You'll be 2.4 km (1.5 mi) from Malecon and 1.9 km (1.2 mi) from Teatro Vallarta. Highlights at this all-inclusive resort include 7 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 271 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, balconies, and iPod docks. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Additionally, DVD players, separate bathtubs and showers, and coffee/tea makers are available.

A day of pampering at Secrets Spa by Pevonia can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. The buffet restaurant, Market Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite nightclub and fitness center. 8000 square feet (720 square meters) of event facilities include 7 meeting rooms and a conference center, and other business amenities include a business center. Plus you'll find free WiFi in public areas, an outdoor tennis court, and a spa tub. Free full breakfast is available. There's also the convenience of free valet parking.

With a stay at this 4.5-star Las Glorias resort, you'll be 7.2 km (4.4 mi) from Bay of Banderas and 28.1 km (17.4 mi) from Puerto Vallarta Botanical Gardens.

Junior Suite Ocean View, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$327 per night

Jr. suite with Jacuzzi king bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Ocean View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior suite swimout garden view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Jr. Suite Garden View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Jr. Suite Ocean View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Secrets Vallarta Bay Puerto Vallarta - All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Excellent service

The hotel was clean, well kept, and staff friendly!! Food and drinks were delicious especially for being all inclusive! Room service is 24/7, our room was also cleaned twice a day!!! Views are out of this world. 5/5 stars!!

Posted by , from palm beach, Fl on Jul 11, 2017

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Comment from Hotel Management

Jul 13, 2017 by César Vega, Social Media Coordinator eConcierge

Dear Abby Many thanks for taking the time to leave your kind words following your recent stay with us at Secrets Vallarta Bay. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain the Secrets Resorts brand standards. We hope to have the honor of welcoming you back! Cordially, César Vega Social Media Coordinator eConcierge

5 out of 5

It was wonderful

If you have not stayed in the swim out you must book it. It was the Bees Knees

Posted by on Jul 10, 2017

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Comment from Hotel Management

Jul 12, 2017 by César Vega, Social Media Coordinator eConcierge

Dear Robin We would like to thank you for choosing Secrets Vallarta Bay as your host on your recent gateway. It was a pleasure having you and we appreciate that you have taken the time to share your experience on expedia PartnerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator eConcierge

5 out of 5

Wonderful staff, on the beach! Beautiful views of

We loved being greeted by "welcome home" when we stepped out of the cab! However it should have been "welcome to better than home!". Staff at the resort was top notch! I read previous reviews about this place not really being adults only. That's true, but kids were not present at the pools or the beach! There was a good degree of seperation! My tip is TIP! The beach attendant took care of us! The food was top notch! Pan Asian restaurant was amazing! And guacamole at your table was out of this world. They had a daily drink of the day, good for us that like to try new things!

Posted by , from o on Jul 7, 2017

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Comment from Hotel Management

Jul 11, 2017 by César Vega, Social Media Coordinator eConcierge

Dear Monica We would like to thank you for choosing Secrets as your host on your recent gateway. It was a pleasure having you and we appreciate that you have taken the time to share your experience with our excellent staff service. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator eConcierge

5 out of 5

Nice hotel and on the beach.

Pros: I liked the staff, views, and activities.
Cons: The fact that they tried to give us a timeshare presentation as soon as we got there, was disappointing.
Location: You could get a message on the beach or in a nearby spa at a 1/3 the price.
Very good experience and my wife and I are already thinking about going again in the future. The hotel was beautiful and the staff was very friendly. We tipped the waiters and that was a great idea, as the service got even better. The cleaning staff did a great job of keeping the facilities clean. They worked very hard on the pool areas.

Posted by , from SW Missouri on Jun 27, 2017

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Comment from Hotel Management

Jul 2, 2017 by Front Desk Manager

Dear Gerry, thank you so much for your feedback. We do not have a timeshare, but more a vacation club for returning customers. On your next visit please mention the frontdesk staff if you do not feel ok with being invited to this presentation, they will not hassle you again. Also, we would rather make a nice discount on the massage prices than our guests risking their safety and going to the beach or to a nearby "spa". We hope to host you again in the upcoming future! and once again we thank you so much.

4 out of 5
Cons: possibly having the security ask noisy guests to tone down the noise in the early am hours
We had a wonderful time at this resort. Rooms as described. Close proximity to downtown. We had never stayed at an all inclusive resort before, so my expectations were not too high, but the food was better than I had expected in the restaurants, which was a very pleasant surprise! Most of the staff were pretty genuine and wanted to ensure that our needs were met. I didn't find the high sales pressure to buy a vacation timeshare that others guests complained about- we said we were not interested and they backed off. We made the mistake of booking the Secrets section of the resort thinking because it was adults only it may have been quieter. We should have booked the Amber because the kids would have been in bed by 2am instead of partying like crazy in the hot tubs or swim out pools! I am all for folks having a good time and when I was in my 20-30's I probably didn't think of how my partying might have been disturbing other folk, however, the lack of enforcement of this noise made it difficult for us to get a goods nights sleep- and we were on the top floor of the Preferred Club!. Even when we closed the door to our patio, we could hear the noise. So while this is not totally the fault of the hotel, it is something that we had not considered -and in fact had made the wrong assumption about noise- when we booked it based on it being advertised as an adults only resort.

Posted by , from San Francisco area on Aug 16, 2015

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Comment from Hotel Management

Nov 10, 2015 by César Vega Social Media Coordinator e-Concierge

Dear Lynda Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Cordially,

5 out of 5

Amazing place, amazing staff

Pros: I liked everything about this resort. The food, the rooms, the staff are excellent
Location: Location is close to El Centro and everything Puerto Vallarta has to offer
I have been to many places in Puerto Vallarta and in other cities in Mexico. I have tried several all-inclusive resorts as well. I can honestly say that Secrets was the best I have been to. My girlfriend and I visited Secrets and at first my girlfriend wasn't excited about an all inclusive resort. Once we had spent only a few hours at the resort she was sold. The staff are very attentive to all your needs and requests. The food was equal to or better than many restaurants you will find anywhere. The rooms were spotless, and the room we had in the club section was beautiful.

Posted by , from Westlake Village, CA on Mar 24, 2015

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Comment from Hotel Management

May 21, 2016 by Cesar Vega Social Media Coordinator e-Concierge

Dear Michael, First at al we apologize for the delay answer, many thanks for taking the time to leave your kind words and observations following your stay with us at Secrets Vallarta Bay. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Cordially,

5 out of 5

Beautiful resort!

We had a junior suite - preferred club. Loved our room and the resort is just beautiful!  The people are all very nice and helpful as well.  Great food and alcohol choices too. Just watch out for the 'presentation offers'.  They aren't called timeshare but same presentation and they don't let you go easy so don't take anything for free or book the presentation if you are not presently vacation club shopping.   Everything else makes this is a completely perfect vacation spot. 

Posted by , from Spruce Grove, AB, Canada on Nov 12, 2013

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Comment from Hotel Management

Nov 26, 2015 by Cesar Vega Social Media Coordinator e-Concierge

Dear TKR1 Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Secrets Vallarta Bay. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Cordially,

5 out of 5

We'll be going back

Secrets Puerto Vallarta exceeded our expectations. What a beautiful hotel and resort! The second we stepped out of the cab we were greeted and given a cool towel and champagne. They took our luggage to be delivered to our room. We sipped our drinks while we waited our turn at the check in. Check in was pretty quick. They did push signing up for the spa and to attend a breakfast where they would present some sort of time share deal. They did not push very hard and gave up quickly. The room was awesome. Plenty of room, large whirlpool tub, large walk in shower, balcony we sat on and had coffee every morning looking at the ocean, bed was awesome – you get the idea. We were pleasantly surprised at the restaurants and the food as we’d read differing opinions. We aren’t saying it’ll be the best you ever have but it’s pretty darn good. The staff treats you like King and Queen, they genuinely want you to enjoy yourself and the food. The pools, and there were many of them, were very nice. We spent most of our time in the pool with the swim up bar. Met and hung out daily with people and had a blast. The beach is nice and you can choose to be on the beach if you wish. The bartenders were a lot of fun and made an endless variety of exotic drinks with exotic names. They also had an entertainment staff at the pool every day running games and water aerobics, etc. They were fantastic. Took a bus ride to the Malecon (boardwalk) and flea market area. Lots of stores, bars, vendors. The bus is a hoot and cost about 60 cents each. Don’t be afraid, just hop on! Cabs were $4-$5 if you’d rather do that. Again, pretty cheap. We did not use the spa but heard it was awesome. We did get a couples massage at Majestic Massage right near the gate entrance to the resort. Again, don’t be afraid, it was awesome! $45 for a couples massage! As for the endless vendors begging and cajoling for your attention and to buy something, well, they are all over. For the most part we had fun with them and got to know some by name. We did buy our fair share and had fun looking and buying, all part of the experience we thought. Not that it can’t be tiresome at times but just know it’s there and if you don’t like it, I guess go somewhere else or don’t leave the property. In summary, we loved it, we’ll be going back some day.

Posted by , from Cedar Rapids, IA on Oct 22, 2013

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Comment from Hotel Management

Nov 26, 2015 by Cesar Vega Social Media Coordinator e-Concierge

Dear jeffworkcr We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Cordially,

3 out of 5

The Secret is out!

My group of 6 couples visited Secrets from July 21-26. It was just an ok experience. When you walk into the Secrets side from the lobby you get a wonderful view of the ocean and is great to watch sunsets. The service was very inconsistent. Some of the staff were very helpful and friendly while others made you feel as if you were bothering them. They were not very accommodating for our group of 12. Many restaurants made us sit separately stating they could not seat such a large group. Alot of the scheduled activities were cancelled due to a staff volleyball tournament. They allowed kids on the Secrets side for shows and the Now side had a better buffet and outdoor grill area. Why should we pay more and get less? Some of the group did not get their rooms cleaned all day and had to call  a couple of times to get it done. Others could here roosters throughout the day and dogs barking. The DJ played pretty much the same music the 2 nights we went to the club. No need to go again to hear the same thingl Food was hit or miss. Some nights good, some not so much. We were celebrating our anniversary and there was a banner placed outside of our door, champagne and apples in the room, rose petals placed on the bed in the shape of a heart and a bath with bubbles and rose petals.  That was very impressive. The view from our room on the 7th floor was amazing. Our group went to Excellence Playa Mujeres last year and it was a total vacation experience so I guess if you don't know better this may be a great place but I know better...

Posted by , from Wylie, TX on Jul 30, 2013

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4 out of 5

Beautifull hotel great food.

Pros: Free Internet
We did enjoy our stay even though there were a few problems that did occur. We had a problem with our shower leaking water into the bathroom. The next problem we experienced was that we had no hot water in the room and no water at all in the shower. This problem was actually not fixed until the next day. The last issue we had is that our room was not made up on several days until very late in the day. Other than those issues again the hotel is beautifull and the rest of the staff including the consierge the servers and bartenders in all the restaurants.

Posted by , from Chicago, IL, USA on Aug 22, 2012

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Comment from Hotel Management

Nov 15, 2015 by Cesar Vega Social Media Coordinator e-Concierge

Dear Alang Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Cordially,

About the Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Location David Alfaro Siqueiros N. 164, Puerto Vallarta, JAL 48333

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball
  • Access to 18-hole golf course
  • 1 round of golf during stay for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Secrets Vallarta Bay Puerto Vallarta - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Secrets Vallarta Bay Puerto Vallarta - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is free in public spaces. This Art Deco resort also offers an outdoor tennis court, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta resort.

  • 271 guestrooms or units
  • 15 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • 8000 sq ft of conference space
  • 720 sq m of conference space
  • Built in 2012
  • Full breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (6 km / 3.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Secrets Vallarta Bay Puerto Vallarta - All Inclusive offers 271 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Coffee/tea makers and free minibar items are provided. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Vallarta resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private balcony
  • Deep soaking tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Market Cafe - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Bordeaux - This poolside fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Oceana - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Capers - This poolside restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Himitsu - Overlooking the garden, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Scuba diving on site
  • Sailing nearby

Spa Services

Secrets Spa by Pevonia has 19 treatment rooms including rooms for couples. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 19
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No pets or service animals allowed
  • Minimum guest age is
  • Caters to adults only

Hotel Names

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Sip, Savor, and See Offer
Book a stay in any room type or rate category any time for travel any time, and receive one evening’s access to one of the following sister resorts: Now Amber Puerto Vallarta, Dreams Villamagna Nuevo Vallarta, and Dreams Puerto Vallarta Resort & Spa. Guests will receive cocktails at the bar of their choice, dine on complimentary cuisine at the restaurant of their choice, and see that property’s entertainment for the night.
Guests must contact the property’s concierge in advance to make arrangements using the contact number on the reservation confirmation received after booking. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. This offer is valid for one evening only per stay. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

Complimentary wireless and local calls
Book a stay in any room or rate category for travel anytime and receive the following:

  • Complimentary wireless Internet access
  • Complimentary calls to the US and Canada
Guest must use the Unlimited-Connectivity® mobile application; details at check-in. Valid anytime, subject to availability. Other restrictions may apply.