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4.2 out of 5

"This place is AMAZING! We upgraded to the preferred club and it was worth every penny. We have stayed at several resorts in puerto Vallarta and this b ... " More

By a verified traveler on Mon 28 Dec 2020

Hotel Description

4.5-star beachfront resort near Playa de los Muertos

Beachfront retreat

Your stay at this South Hotel Zone resort places you within 2 miles (3 km) of Malecon and Cruise Ship Terminal. Playa de los Muertos and Olas Altas Street are also within 3 miles (5 km).

Poolside dining

This luxury resort features a casino, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Jetted tubs, iPod docks

Boasting jetted bathtubs, the 327 guestrooms also offer furnished balconies and iPod docks. Other amenities include 24-hour room service, DVD players, and plasma TVs with satellite channels.

Junior Suite Ocean View, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Jr. Suite Garden View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Swimout 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Ocean View, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deal of the Day

Bed Count 1 King Bed Maximum Occupancy 3 Max

Jr. Suite Swimout 2 double beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Now Amber Puerto Vallarta Resort & Spa ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Now Amber Puerto Vallarta Resort & Spa

Everyone (13) Couples (2) Family (6)
5 out of 5
This place is AMAZING! We upgraded to the preferred club and it was worth every penny. We have stayed at several resorts in puerto Vallarta and this by far has the best service. It was also our friends first time in Mexico and staying here made it an unforgettable experience.

Posted by , from Oakdale, CA on Dec 28, 2020

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4 out of 5
The hotel was very nice, food excellent, staff courteous, and the beach was just okay. We had fun on the city tour and other excursions.

Posted by , from Dallas, TX on Aug 4, 2020

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4 out of 5
The staff is amazing. Always aim to please. They are the epitome of hospitality and do it well.

Posted by , from Chicago on Mar 26, 2020

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4 out of 5
This was a very nice family friendly resort. Everything was clean and well maintained. Staff was excellent and attentive to any wants/needs. I highly recommend this property for a great all-inclusive experience in PV.

Posted by on Dec 15, 2019

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3 out of 5
At night the resort plays loud music from 7:00 to 11:00 at night in the lobby area and you can hear the music all the way into your room. My room rwas 1371 and I wanted to go to bed after a long day of playing in the sun,but No ! I had to hear that baboon Music every night until 11:00! I will never recommend this resort if you want to relax after 9:00 p. M Plus when I got there they didn’t want to give my room which was a Preferred member garden view. They wanted to give me a room with a Oceanview which I did not request to have.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by María Peregrina | eConcierge

Dear Guest. Thank you for sharing your observations on Expedia, we regret that your perspective of our service did not meet your expectations, we offer you a sincere apology and we hope you will allow us to change your feeling in a new stay with us. Best regards.

5 out of 5

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 25, 2019 by Daniela Flores eConcierge

Dear Guest, Thanks for your review and your visit. Regards,

4 out of 5
I like the location of the property and the cleanliness. What I didn't like was the sales reps for hotel chain room sales. The first sale person Antonio was awesome, but didn't like the rest of it after telling person know to buying property plan.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by Daniela Flores eConcierge

Dear guest, Thank you for sharing your comment which will help us improve our service. Best regards.

4 out of 5
Great Ocean view . Room didn’t have a hair dryer and iron.

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by Daniela Flores eConcierge

Dear Anita, Thank you for visiting us, we are glad to know that you enjoyed the view of the ocean. Thank you for making the observations, which we have shared with our Housekeeper. Once again, thank you for visiting us. Greetings.

5 out of 5

Posted by on Mar 30, 2019

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Comment from Hotel Management

Mar 30, 2019 by Daniela Flores eConcierge

Dear guest, Thank you for sharing your qualification with us. We hope to have you at home again soon. Best regards.

1 out of 5
I feel obligated to leave a review based upon my unpleasant experience. During our entire stay we were hassled, harassed, and intimidated, on having a timeshare presentation, to the point in which we could no longer enjoy our planned payed for vacation. After being bullied for 3 days, not one single staff member asked about our stay, comfort, and enjoyment. Every interaction turned into discussions of a “presentation.” Our time on the beach was horrible and far from relaxing due to the swarming peddlers on the beach bugging you every minute. One peddler approached us selling a tablecloth. Unbelievable!! The resort’s main concern is to recruit time share holders! I do not recommend this resort unless you like high pressure marketing!

Posted by on Jan 26, 2019

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Comment from Hotel Management

Feb 4, 2019 by Daniela Flores eConcierge

Dear guest, I am very sorry that your experience with the UVC staff was not what you expected, your feedback was already transmitted to the corresponding department, the beaches in Mexico are public and the sellers in them is something abitual, because their family livelihood, they are not aggressive with a simple "No Thanks" they retreat. Best regards.

All-inclusive Details

All-inclusive room rates at Now Amber Puerto Vallarta Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Pilates
  • Yoga

Kids' club

  • Supervised activities for children between 3 and 17 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Climbing wall included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Now Amber Puerto Vallarta Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Now Amber Puerto Vallarta Resort & Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. This Art Deco resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta resort.

  • 327 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • 7000 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Casino
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Parking

Free self parking , Free valet parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (8 km / 5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Now Amber Puerto Vallarta Resort & Spa offers 327 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch plasma televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Jetted tub
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Carnival - This poolside buffet restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Castaways - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Capers - This poolside bistro specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Tamarindo - Overlooking the garden, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Himitsu - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Yoga classes/instruction on site

Spa Services

Secrets SPA by Pevonia has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 19
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 on site. PCR is available for a surcharge. Antigen screenings is available at not charge. Guest should contact the Concierge team upon arrival to schedule departure health screenings.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Now Amber Puerto Vallarta Resort & Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices and the Safe Travels (WTTC - Global) cleaning and disinfection practices.

  • Guest accommodation is sealed after cleaning
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Hotel Names

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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.