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The Hotel Zags Portland

4-star property
515 Southwest Clay St, Portland, OR 1-855-201-7819

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4.3 out of 5
Very good!
See all 27 Travelocity Reviews

"Very clean, nice restaurant, modern furnishing and decor, friendly staff, helpful valet, and fun atmosphere " More

By a verified traveler on Mon 09 Mar 2020

Points Of Interest

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Hotel Description

4-star romantic hotel near Portland State University

Heart of Portland

Within a 10-minute walk of this Downtown Portland hotel, you'll find Portland State University and Arlene Schnitzer Concert Hall. Portland Art Museum and Pioneer Place are also within half a mile (1 km).

Business services

This hotel features free WiFi in public areas, concierge services, and valet parking. Traveling on business? Take advantage of the 4 conference rooms, 24-hour business center, and laundry service. Limo/town car service, a garden, and a computer station are also on offer.

Comfy beds, WiFi

The 174 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include iPod docks, sofa beds, and LCD TVs with digital channels.

Junior Room, 1 King Bed (City)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed (Garden View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Room, 1 King Bed, Accessible (City)

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hotel Zags Portland ratings based on 27 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Hotel Zags Portland

Everyone (17) Couples (3) Family (6)
4 out of 5
Very clean, nice restaurant, modern furnishing and decor, friendly staff, helpful valet, and fun atmosphere

Posted by , from Bend, OR on Mar 9, 2020

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Comment from Hotel Management

Mar 9, 2020 by NicB

Thank you for your feedback!

5 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Dylan P

Thank you for the 5-star rating and for staying with us!

4 out of 5
Property was well kept and the amenities were excellent. Front desk staff could have been a little nicer and more helpful as it was my first time in Portland.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by Dylan P

Thank you for staying with us and for your feedback. We are sincerely apologetic that the Front Office team was not as warm as they should be. We hope you will come give us another chance!

4 out of 5
Pros: friendly staff, great restaurant, decent if basic room, window that opened. Cons: obligatory $27 per night fee for WiFi, gym (no on premises), and game room (booked for private party the night we wanted to use it, $15/visit food credit (you could spend on popcorn, candy and alcohol). Would have preferred that they bake the fee into the per night cost instead of surprising us with the extra nightly fee.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Dylan P

Pam, thank you for staying with us and for your feedback. We do our very best to make sure the nightly amenity fee is presented as a fee for our guests prior to booking rooms. We apologize that the game room was booked for a private event, and hope that the next time you are in town we can show you even more of the amenities that the fee covers.

5 out of 5
Great, modern hotel with friendly staff in the downtown area. Restaurant had fantastic food... happy hour! Room was good size and comfy. Only complaint is the room is dark, not enough lighting. But otherwise I would stay here again next time I’m in Portland

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Dylan P

Thank you so much for staying with us and for the great review. We hope to see you back again soon!

5 out of 5
Lots of amenities! Bikes and skateboards, cameras, guitar/uke. Great game room. Very pleasant and attentive staff. Our go-to for future Portland visits.

Posted by on Jan 1, 2020

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Comment from Hotel Management

Jan 3, 2020 by Dylan P

Thank you so much for staying with us and for your review. See you on your next trip to Portland!

3 out of 5
The staff was pretentious & unhelpful. The $27 “amenities” fee got us “free” water, WiFi and a pass to the 24 hour fitness down the street. Parking was another $42 per night. In all the additional hidden fees we paid, we could have stayed somewhere else that had a on site fitness facility, a pool, breakfast & a better parking situation.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by NicB

I'm sorry to hear your stay didn't go as planned. We do keep all our fees very competitive to similar hotels in the city. We do hope that you will give us another chance when you return to the city. Thank you!

2 out of 5
$75 in hidden fees (parking and resort fee). Not very good surprise

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 15, 2019 by Dylan P

Thank you for staying with us and for your feedback. We try to be as transparent as possible regarding the amenity and parking fees and have it posted on several confirmation pages during the booking process. We hope you will come back though to experience the new amenities we are adding regularly to boost our value

5 out of 5
Love the hotel, clean and beautiful. The only thing I didn’t like about it was the fees that it was racked up over and over about it. But it was better than the hotel I had in Colorado!

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Dylan P

Thank you for staying with us and for your review! We truly enjoyed having you here with us. We are regularly adding new amenities to add even more value to our amenity fee, so we hope you will come back to enjoy all of our offerings!

5 out of 5

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by NicB

Thank you for your review.

About the The Hotel Zags Portland

Location 515 Southwest Clay St, Portland, OR 97201

Renovations + Closures

This property is closed from March 22 2020 to February 1 2021 (dates subject to change).

Property Features

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 2732 square feet (254 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the business-friendly The Hotel Zags Portland. For a fee, parking is available. You'll have access to the health club at a partner property. This 4-star Portland hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 5 levels
  • 2732 sq ft of conference space
  • 254 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Portland Intl. Airport (PDX) (15.5 km / 9.6 mi)
  • Train station: Portland Union Station (1.9 km / 1.2 mi)
  • Metro station: City Hall-SW 5th and Jefferson Street Station (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hotel Zags Portland offers 174 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Portland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Scooter/moped rentals on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 65.00 per accommodation, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property charges per-night fees for additional included amenities.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.83 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 00.01 per stay (rates may vary)
  • Valet parking fee: USD 47.00 per night (in/out privileges)
  • Pet fee: USD 65.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between midnight and 11:00 AM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.