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McMenamins Crystal Hotel

2.5-star property
303 S.W. 12th Ave., Portland, OR 1-855-201-7819
3.8 out of 5
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See all 5 travelocity Reviews

"Portland is a grubby city, but felt safe. Fun area to eat and drink. " More

By a verified traveler on Tue 05 Apr 2022

Points Of Interest

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Hotel Description

Hotel near Moda Center in Portland

Heart of Portland

Your stay at this Downtown Portland hotel places you within 2 miles (3 km) of Moda Center and Oregon Convention Center. Powell's City of Books and McMenamins Crystal Ballroom are also within half a mile (1 km).

Dining, indoor pool

This hotel features 3 bars/lounges and an indoor pool. Enjoy a meal from the restaurant and perks like free WiFi. Luggage storage, concierge services, and free newspapers are also on offer.

Standard Room, 1 Queen Bed, Shared Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$125* Per night/room Dec 7 - Dec 8

McMenamins Crystal Hotel ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for McMenamins Crystal Hotel

Everyone (3) Couples (1)
5 out of 5
Portland is a grubby city, but felt safe. Fun area to eat and drink.

Posted by on Apr 5, 2022

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Comment from Hotel Management

Apr 6, 2022 by Mariah Gollehon, Crystal Hotel Manager

Hi Robert, Thank you for staying with us and taking the time to share your experience. I am so happy to hear you enjoyed your time here. Please come back and visit us again soon! Cheers.

4 out of 5
I liked it’s old school style. I didn’t like that it didn’t have a T.V in the room or a bathroom. We had to share a bathroom with other guest. I didn’t like that it doesn’t have complimentary breakfast for guests.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 4, 2021 by McMenamins Crystal Hotel

Thanks for your feedback. The Crystal Hotel is definitely historic and old fashioned, like stepping into the past. The King Suites have private bathrooms but they do book quickly. While we do have complimentary coffee and tea for guests, you may want to try our Sunrise breakfast package next time, which includes a $30 credit for breakfast here at Zeus Cafe. Thank you for booking with us!

1 out of 5
The front desk person was rude and abrupt. Not helpful at all with a very serious problem of parking the car, and then upon check-in was extremely judgmental and abrasive. I WILL NEVER BOOK WITH McMENAMINS PROPERTIES again.

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jun 30, 2021 by McMenamins Crystal Hotel

Sorry to hear you had a bad experience. Unfortunately, we do not have our own parking lot but there is an underground parking garage that is only a block away that we direct guests towards. Thanks for giving us a try, sounds like it wasn't a good fit for you. Take care.

4 out of 5

Posted by on Mar 4, 2020

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Comment from Hotel Management

Mar 4, 2020 by Jack, Hotel Assistant Manager

Thanks for the review! We hope to see you again in the future!

5 out of 5
Great location, nice soaking tub, found cheap street parking, beautiful building and facilities. Room was pretty tiny and bathroom shared but had everything we needed. Will definitely stay again.

Posted by on Jan 30, 2019

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Comment from Hotel Management

Jan 30, 2019 by Pierce, Hotel AM

Thank you for the amazing review! We hope to see you again soon!

About the McMenamins Crystal Hotel

Location 303 S.W. 12th Ave., Portland, OR 97205

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. An indoor pool, gift shops/newsstands, and concierge services are also featured at McMenamins Crystal Hotel.

  • 51 guestrooms or units
  • 3 bars or lounges
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Portland Union Station (1.2 km / 0.7 mi)
  • Metro station: Galleria-SW 10th Avenue Station (0.4 km / 0.3 mi)

Room Amenities

McMenamins Crystal Hotel offers 51 air-conditioned accommodations with safes and complimentary toiletries. This Portland hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

  • Housekeeping (on request)
  • Safe
  • Toiletries (free)
  • Air conditioning

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.

Zeus Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Ringlers Pub - Onsite pub. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per night
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 16
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Property is not currently implementing any guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.00 and USD 13.00 per person (approximately)
  • Pet fee: USD 20 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • McMenamins Crystal Hotel Portland
  • McMenamins Crystal Hotel
  • McMenamins Crystal Portland
  • McMenamins Crystal Hotel Hotel
  • McMenamins Crystal Hotel Portland
  • McMenamins Crystal Hotel Hotel Portland

You should know

  • Pool access available from 7:00 AM to 12:30 AM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.