2/10 Terrible
Gloria
Traveled with family
Mar 3, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
After my reservation online u calles pcer the hotel. To verofied my reservation for 2 rooms. And i formed that i will showep up late nigtj. After 1:00am on 03/01/2025 vecause i wasdrivi ng 5 hours far away and depending on trafic and snow passes. The front desk Lady
Mentioned that it will be fine. The only thing I will do, when i arrive push the rigth bottin to request access and i asked the lady to write a note fir rhe nigrh staff to sxpect me. She asseres me rhst she weite rhe note.
Then when i am arrive the guy/nigrh shift . Told me that he cancelled my reservation. Vecause i am noe showed up. I told him that i informed the hotel that i will arrive late. He told me thst he can not do anyrhing about and the only thing i have to do another reservation and pay there. I told him thst i was paid fir 2 room why i have to pay again. He told me vecsuse i called your reservation. I told him . That was your mistske in cancelled. I told him to find the note where o informed. And he repited again you have to pay agsin i asked him. That i need to talk with jos superviser. He told me. I will call her and ask. And i was waiting there until 6:00am. And he told me that his superviser told him that i have to pay for thw eooms there because it will be a new reservation. And the supercisor will call the theid party where i did the reservation to give me my miminey back.
And now i need hotel.com to help me with this the roblem because i am being charges twice for 2 room i ended paying 4
Gloria
Stayed 1 night in Feb 2025