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4.2 out of 5

"This is a very nice hotel right across from the Ferry dock. The rooms are large and we had a window that overlooked the water, which was great. The ... " More

By a verified traveler on Sun 01 Jul 2018

Hotel Description

3-star Art Deco hotel near Casco Bay Lines Ferry Terminal

City center stay

You'll be steps from Casco Bay Lines Ferry Terminal and within a 10-minute walk of Merrill Auditorium with a stay at this Downtown Portland hotel. Also, Cross Insurance Arena is within half a mile (1 km) and Wadsworth-Longfellow House is within 2 miles (3 km).

Free airport shuttle

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like a free ferry terminal shuttle.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 120 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$211 per night

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Water View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed with Sofa bed, Water View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Garden Inn Portland Downtown Waterfront ratings based on 27 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Portland Downtown Waterfront

Everyone (13) Couples (1) Family (1)
5 out of 5
Prompt, friendly staff who assisted to needs and comfort!

Posted by on May 20, 2019

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Comment from Hotel Management

May 20, 2019 by Kim

Thank you for letting us know what you enjoyed about your stay. Safe travels!

4 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 8, 2019 by Kim

Thank you for ranking your stay. Your feedback is important to us.

5 out of 5
Great location. Lots of things to do within walking distance. Spacious room and very clean. Beds were amazingly comfortable. The only thing I didn’t like was having to pay $25 for valet parking in the Hilton garage. This should come included in your room charge.

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 27, 2019 by Kim

Thank you for taking the time to rank your stay and let us know what you liked best about your stay, including our new mattresses. The hotel management has expressed that we would like Travelocity to make our parking option and charges clear to the guest when they book their stay, so that it is not a surprise upon arrival. We are hoping they will update their site to reflect this clearly to our guests. Safe travels!

3 out of 5

Posted by on Feb 11, 2019

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5 out of 5

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 21, 2018 by Kim

Thank you for ranking your stay with us 5 out of 5! We are glad you enjoyed your stay. Hope to see you in 2019!

4 out of 5
This is a very nice hotel right across from the Ferry dock. The rooms are large and we had a window that overlooked the water, which was great. The staff is friendly and accommodating. The only negative was the beds. They could use some TLC as they were not as comfortable as I am use to at a Hilton.

Posted by , from NJ on Jul 1, 2018

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Comment from Hotel Management

Jul 3, 2018 by Kim Strondak

Michael, thank you for taking the time to review your stay at our hotel. We appreciate your detailed feedback. We hope you will stay with us again, next time you are in Portland!

5 out of 5
The staff went above and beyond to help with our stay. Especially when we have a handicap person with us. We will be staying there agin in the further.

Posted by , from Winthtop, MA on May 23, 2018

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Comment from Hotel Management

May 28, 2018 by Aaron

Hello! Thank you for taking the time to complete a review of our hotel! We're happy that you enjoyed your stay, and that you will be joining us again! Until then, best wishes for a productive week ahead. Kind Regards, Aaron Kaminske Guest Experience Manager

5 out of 5

Perfect stay

Great room, right down town in the old port. Walking distance to shops, bars, ocean, and restaurants. Will stay again.

Posted by , from Massachusetts on Apr 30, 2018

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Comment from Hotel Management

May 18, 2018 by Aaron

Hello! Thank you for taking the time to write a review of our hotel! We are pleased to see that you enjoyed your overall stay. Please keep us in mind for when travel returns you to Portland! Kind Regards, Aaron Kaminske

4 out of 5

Frigid cold outside

Heater had a hard time keeping the room warm enough. I asked for a quiet room so we were at the end of the hall in a handicapped access room. Shower was moldy. Staff was super nice! Good breakfast buffet offered by hotel.

Posted by , from medway, ma on Dec 30, 2017

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5 out of 5

Perfect location, clean and comfortable.

The hotel was located in Old Port, close enough to walk just about everywhere that we wanted to go. I would have normally complained about the daily parking fee, but I will say that the valet service was excellent. There weather was snowy while we were there, and the valet was very quick to retrieve our car for us. The hotel was spotless, and all of the staff that we dealt with where very polite and accommodating. We plan to visit Portland again in the summer.

Posted by , from Connecticut on Dec 25, 2017

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About the Hilton Garden Inn Portland Downtown Waterfront

Location 65 Commercial St, Portland, ME 04101

Property Features

Hilton Garden Inn Portland Downtown Waterfront offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1100 square feet (102 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn Portland Downtown Waterfront. A roundtrip airport shuttle at scheduled times, a ferry terminal shuttle, and a train station pick-up service are free. For a fee, parking is available. This Art Deco Portland hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 6 levels
  • 1100 sq ft of conference space
  • 102 sq m of conference space
  • Built in 2003
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Portland, ME (PWM-Portland Intl. Jetport) (8 km / 5 mi)
  • Train station: Portland Transportation Center (4.5 km / 2.8 mi)
  • Property shuttles: Free airport shuttle, train station pick-up, and ferry terminal shuttle
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Garden Inn Portland Downtown Waterfront offers 120 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Hilton Garden Inn Portland Downtown Waterfront has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled times during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13.95 per person (approximately)
  • Valet parking fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Portland Downtown
  • Hilton Garden Inn Portland Downtown Waterfront
  • Hilton Garden Inn Waterfront Hotel Portland Downtown
  • Hilton Garden Inn Portland Downtown Waterfront Hotel
  • Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
  • Hilton Garden Inn Portland Downtown Waterfront Maine
  • Portland Hilton Garden Inn

You should know

  • Hilton Garden Inn Portland Downtown Waterfront offers transfers from the ferry terminal, airport, and train station. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.