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4.5 out of 5

"perfect location for visiting Portland " More

By a verified traveler on Tue 14 Sep 2021

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Hotel Description

3-star Art Deco hotel near Casco Bay Lines Ferry Terminal

Heart of Portland

You'll be steps from Casco Bay Lines Ferry Terminal and within a 10-minute walk of Merrill Auditorium with a stay at this Downtown Portland hotel. Also, Cross Insurance Arena is within half a mile (1 km) and Wadsworth-Longfellow House is within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and valet parking. Enjoy the gym and perks like free WiFi.

Free Internet, LCD TVs

Featuring conveniences like refrigerators and microwaves, the 120 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Coffee/tea makers, free local calls, and free bottled water are also available. Housekeeping is available on request.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$199* Per night/room May 30 - May 31

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed, Water View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hilton Garden Inn Portland Downtown Waterfront ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Portland Downtown Waterfront

Everyone (11) Couples (6) Family (3)
4 out of 5

Posted by , from CAPE GIRARDEAU on Sep 23, 2021

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5 out of 5
perfect location for visiting Portland

Posted by on Sep 14, 2021

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Comment from Hotel Management

Sep 14, 2021 by Magdalyn Strondak

Gary, Thank you for reviewing your recent stay at our hotel. We are delighted to hear that you enjoyed our premier waterfront location and proximity to the best of what the Old Port has to offer. We hope you'll come visit us again. Safe travels!

2 out of 5
I was quite disappointed with this hotel. The pool was dirty and freezing cold. We couldnt swim at all. The hot tub was cracked and very brown water. Needless to say we didnt use the pool area. Hotel staff was great. The food staff was ok Most were very bossy and didnt want to be bothered at all. The cooks were fabulous. I would not stay here or recommend it again..

Posted by on Aug 31, 2021

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Comment from Hotel Management

Sep 1, 2021 by Kim

Hi Elva, thank you for your detailed feedback regarding your stay. We are grateful for your feedback, however saddened to hear how disappointed you were with our pool and hot tub area. We did close the area during your stay for repairs and maintenance. We have shared your feedback with our staff for growth and continuous improvement, as it is our goal to provide the outstanding, professional and courteous service and accommodations for which Hilton is famous.

5 out of 5
The close proximity to restaurants and shops.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 2, 2021 by Kim

Thank you for choosing the Hilton Garden Inn Portland Downtown Waterfront. We are so glad you enjoyed the walkability of our location to great eateries and shops in the Old Port.

5 out of 5
This was the perfect early weekend getaway with my love. Rooms were very clean and staff was extremely helpful.

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 7, 2021 by Kim

Oh, we are so glad to hear you had a great getaway weekend! We hope you will stay with us again, next time you are in Portland.

5 out of 5
Very clean, staff is very helpful and covid safe! Great location you can walk to everything in Old Port!

Posted by , from Swanzey on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by Kim

Hi Tammy, We are so glad you enjoyed your stay, the cleanliness of the hotel and found our staff helpful. The hotel is certainly located in a great spot to enjoy the Old Port. Wishing you safe travels!

5 out of 5
It was a great hotel and great staff and plenty of things in the area

Posted by on Mar 11, 2020

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Comment from Hotel Management

Mar 16, 2020 by Guest Services Supervisor

Good morning, thank you for sharing your positive experience with our staff. We place great value in providing guests with memorable service and the anticipation of visiting Portland in the future. Come see us again! Best Regards, Magdalyn Strondak

5 out of 5
Very convenient location. Very accommodating staff. Susannah at the desk very helpful. Shuttle to the airport was very good. Full breakfast was excellent! We will be back.

Posted by on Nov 21, 2019

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Comment from Hotel Management

Dec 4, 2019 by Kim

We let Susannah know that you found her service helpful. Thank you for your detailed review. We are glad you'll be back!

5 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 10, 2019 by Kim

Thank you for ranking your stay! We are so glad you enjoyed your visit!

5 out of 5
The location is perfect for downtown Portland. The staff was very helpful with places to go.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Kim

We are so glad you enjoyed our location and the helpfulness of our staff. We hope you will stay with us again!

About the Hilton Garden Inn Portland Downtown Waterfront

Location 65 Commercial St, Portland, ME 04101

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Property Features

Hilton Garden Inn Portland Downtown Waterfront offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 720 square feet (67 square meters) and includes conference space. The business-friendly Hilton Garden Inn Portland Downtown Waterfront also features gift shops/newsstands, coffee/tea in a common area, and a fireplace in the lobby. Parking is available for a fee. This 3-star Portland hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 6 levels
  • 720 sq ft of conference space
  • 67 sq m of conference space
  • Built in 2003
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Portland Transportation Center (4.5 km / 2.8 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Hilton Garden Inn Portland Downtown Waterfront offers 120 accommodations with complimentary bottled water and coffee/tea makers. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.

Hilton Garden Inn Portland Downtown Waterfront has a restaurant serving breakfast and dinner.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 13.95 per person (approximately)
  • Valet parking fee: USD 30.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Portland Downtown
  • Hilton Garden Inn Portland Downtown Waterfront
  • Hilton Garden Inn Waterfront Hotel Portland Downtown
  • Hilton Garden Inn Portland Downtown Waterfront Hotel
  • Hilton Garden Inn Portland Downtown Waterfront Hotel Portland
  • Hilton Garden Inn Portland Downtown Waterfront Maine
  • Portland Hilton Garden Inn
  • Hilton Portland Waterfront
  • Hilton Garden Inn Portland Downtown Waterfront Hotel
  • Hilton Garden Inn Portland Downtown Waterfront Portland
  • Hilton Garden Inn Portland Downtown Waterfront Hotel Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.