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Extended Stay America - Phoenix - Midtown

2.5-star property
217 W Osborn Rd, Phoenix, AZ 1-855-201-7819

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3.0 out of 5
See all 14 Travelocity Reviews

"Nice place. I checked in late, almost 11 PM. There was no clothes iron in the room and I was too tired to ask at the front desk. "Grab and go" bre ... " More

By a verified traveler on Mon 21 Nov 2016

Points Of Interest

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Hotel Description

Hotel near Phoenix Convention Center in Phoenix

In Phoenix

Your stay at this Encanto hotel places you within 2 miles (3 km) of Heard Museum and Phoenix Art Museum. Arizona State University - Downtown Phoenix and The Van Buren are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Business travelers can take advantage of the free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, kitchens

The 129 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and phones are also available. Housekeeping is available on request.

Deluxe Studio, 1 Double Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max
$63* Per night/room Nov 16 - Nov 17

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Extended Stay America - Phoenix - Midtown ratings based on 14 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Extended Stay America - Phoenix - Midtown

Everyone (5) Couples (1)
1 out of 5
This property is nothing fancier than a cheap motel. You have to request maid service, you have to call and ask for someone to empty the trash. You can’t get more towels in your room until you bring down the old towels to the desk and exchange them for new ones. Hotel is over priced. The beds were awful. I would have had a more comfortable experience tent camping then this hotel.

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 18, 2019 by Hotel Management

Thank you for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thank you again for staying with us, and we hope to welcome you back soon! Sincerely, Hotel Management

5 out of 5

Posted by on Jan 1, 2019

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Comment from Hotel Management

Jan 3, 2019 by Hotel Management

Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management

5 out of 5

Posted by on Dec 13, 2018

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Comment from Hotel Management

Dec 14, 2018 by Hotel Management

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

1 out of 5

I don't think they clean much.

Pros: Location was convenient for my training.
Cons: Place more emphasis on cleaning.
Location: I didn't do very much nearby.
I wasn't expecting a 5 star, but I was hoping for at least clean. There were stains in all of the chairs, the carpet, the bathtub and on the furniture. It was cheaper than most, but just a little too dirty for me. If I was there with family or others I would have complained or cancelled my reservations. I absolutely would not have allowed my children to stay there.

Posted by , from Philadelphia on Feb 26, 2017

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Comment from Hotel Management

Feb 28, 2017 by General Manager

Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable suite that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. General Manager

4 out of 5

Close to light rail

Nice place. I checked in late, almost 11 PM. There was no clothes iron in the room and I was too tired to ask at the front desk. "Grab and go" breakfast was okay. It was oatmeal, packaged muffins, granola bars, and coffee/tea. I did kill a roach in the room, but overall a nice place to stay

Posted by on Nov 21, 2016

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Comment from Hotel Management

Nov 23, 2016 by General Manager

Thank you for taking the time to provide feedback about Extended Stay America - Phoenix - Midtown. We are happy to note that your overall visit was pleasant and our location was convenient for your needs. We apologize for any inconvenience caused while you were here. We invite you to stay with us again the next time you are in the area so that we can provide a much better experience. Sincerely, General Manager

1 out of 5

So gross. Don't stay here.

The staff was rude! The hotel was disgusting. Towels were stained, floor was dirty, tub was dirty. The hallways and stairs were never cleaned and we're disgusting. Don't stay here.

Posted by on Feb 20, 2016

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4 out of 5

Best for the price

Pros: Close restaurants, Free Internet
Cons: Noisy
Hotel was super nice looking and in a good area. The room offered more then I even needed and was a great surprise. The only thing I wish was more comfortable was the bed. But i can't complain with the price.

Posted by , from San Diego, CA on Apr 11, 2013

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3 out of 5

Comfortable Room

Pros: Close restaurants, Free Internet
The rooms are comfortable, but I was disappointed the exercise room had a treadmill down. I have stayed at this hotel many times and the treadmill seems to always be under 'repair', which is frustrating when the website says they have an exercise room, but it doesn't live up to reality. Get it fixed so you don't frustrate guests. The rooms are spacious and the beds are comfortable. I enjoyed the rest of my stay.

Posted by , from Phoenix, Arizona on Apr 16, 2011

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5 out of 5

Polite folks and close to the hospital

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
It would be good for long-staying guests with the kitchenette. The staff was friendly and accommodating. My only complaint was dark hair left behind from a previous guest in the bathroom. Otherwise the room was quite, comfortable, and the wifi signal was good.

Posted by , from New Orleans, LA on Apr 12, 2011

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2 out of 5

Not clean

The room was not cleaned and I had to request twice before it was done. Not everyone at the front desk was friendly.

Posted by on Nov 19, 2008

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About the Extended Stay America - Phoenix - Midtown

Location 217 W Osborn Rd, Phoenix, AZ 85013

Property Features

Extended Stay America - Phoenix - Midtown offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Extended Stay America - Phoenix - Midtown also features coffee/tea in a common area, laundry facilities, and an elevator. Free self parking is available. This Phoenix hotel is smoke free.

  • 129 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (16.5 km / 10.3 mi)
  • Metro station: Osborn Rd - Central Ave Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Phoenix - Midtown offers 129 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Midtown Hotel Phoenix
  • Extended Stay America Midtown Phoenix
  • Extended Stay America Phoenix Midtown
  • Extended Stay Deluxe Phoenix - Midtown Hotel Phoenix
  • Extended Stay America Phoenix Midtown Hotel
  • Extended Stay America Midtown Hotel
  • Extended Stay America Midtown
  • Extended Stay America - Phoenix - Midtown Hotel
  • Extended Stay America - Phoenix - Midtown Phoenix
  • Extended Stay America - Phoenix - Midtown Hotel Phoenix

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.