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4.9 out of 5

"The room was lovely, however, check-in was a hassle. They pressure you into a timeshare meeting and are very hesitant to take a no for an answer. We w ... " More

By a verified traveler on Thu 23 Jan 2020

Hotel Description

3-star condo resort near Old Town

In Kissimmee

You'll find Old Town and Lake Buena Vista Factory Stores within 2 miles (3 km) of this Kissimmee condo resort. Fun Spot America and Falcon's Fire Golf Club are also within 3 miles (5 km).

Outdoor pool

This condo resort features an outdoor pool and a fitness center. WiFi in public areas is free. A business center, a picnic area, and laundry facilities are also on offer.

Free WiFi, kitchens

The 130 condos feature well-equipped kitchens with refrigerators, microwaves, and dishwashers, as well as TVs with cable channels. Washers/dryers, free WiFi, and patios are also available. Housekeeping is available on request.

Condo (Run of the House)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$63* Per night/room Jul 6 - Jul 7

Suite, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Polynesian Isles by Diamond Resorts ratings based on 46 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Polynesian Isles by Diamond Resorts

Everyone (18) Couples (3) Family (8)
3 out of 5
The room was lovely, however, check-in was a hassle. They pressure you into a timeshare meeting and are very hesitant to take a no for an answer. We were also woken up by very loud construction the first morning we slept there, and were locked out of our room the day after, due to a problem with the locking mechanism. It took us asking for help three times before management sent out a security guard to unlock the room. While dealing with the guard, he was very patronising, as though asking him for help was a hassle. Overall, the resort is nice, but the service was definitely lackluster. While the price was right for the room, unfortunately, I will not be making another reservation any time soon.

Posted by on Jan 23, 2020

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Comment from Hotel Management

Jan 24, 2020 by GP

We apologize for the inconvenient and will keep your feedback in mind as we work on improvements. Thank you.

5 out of 5

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 10, 2019 by Ricardo

Hello, Thank you for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by HN

Thank you! We appreciate your feedback and would love to welcome you back for a memorable vacation soon.

5 out of 5
I love it! The pool, the spa.. even the tennis court. It was amazing now on that will be my home, everytime I go to Florida. I really have a good time.

Posted by , from Absecon, NJ on Aug 2, 2019

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Comment from Hotel Management

Aug 3, 2019 by Ricardo

Hello, Thank you for staying with us. We appreciate your feedback!

5 out of 5
The property was clean and well maintained. The rooms were extremely spacious. It was a very quiet resort. Great for relaxing

Posted by , from Marietta on Jun 13, 2019

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Comment from Hotel Management

Jun 13, 2019 by Wendy

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Everything was very nice, wife says could not have asked for better

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 5, 2019 by Ricardo

Hello, Thank you for staying with us. We appreciate your feedback.

5 out of 5
Even though my husband and I spent just one night, we enjoy every minute, everything starting with the check in (David) was excellent. The room was so neat, the pool and jacuzzi very relaxing, impressed me even the genitors from the place with smiles said good morning to us. Everything was like an unbelievable experience until 45 min before the check out, someone (a lady) from the front desk call, she didn’t even say good morning, saying we have to bring the keys to the front desk at 10am, I ask for a curtesy late check out, and in a rude way she say ( you should have ask for it last night) she left me with out words. I travel with my husband a lot, he work for a company, we never had that kind of experience. Other than that my husband and I give no only 5 stars but 10. We are not going to let that incident bother us because we were very happy staying in your location and we pretend to come back soon. Thank you very much for give me the opportunity to express my words. Maria Blanchard.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by Chris

Thank you for your feedback. We're glad you enjoyed your stay. We apologize for the inconvenience. We have brought this issue to the attention of management and will work to make sure that doesn't happen again. We hope to make your next stay with us even better than the first!

5 out of 5
I loved the cleanliness and location of property and the quiet. Convenient to everything. The only thing I wish the property had was a poolside bar. It would have been nice to lounge by the pool with a daiquiri. We will definitely stay again but that would have been nice.

Posted by on Apr 27, 2019

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Comment from Hotel Management

Apr 27, 2019 by Ricardo

Hello, Thank you for staying with us. We appreciate your feedback!

5 out of 5
The suite was wonderful. It was spacious and comfortable. The screened in patio area was a nice finishing touch. The service was excellent.

Posted by on Jan 17, 2019

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Comment from Hotel Management

Jan 17, 2019 by Ricardo

Hello, Thank you for staying vacationed with Polynesian Isles Resort!We are delighted that your accommodation exceeded your expectations. We thank you for your review and cannot wait to welcome you back home!

5 out of 5
The suite was awesome! The rooms were clean, the bathrooms large and supper clean and the beds were very comfortable. We would one hundred percent recommend this property and will stay here again when we are back in Orlando. I cannot say enough good things about this property.

Posted by , from Alpharetta on Oct 28, 2018

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Comment from Hotel Management

Oct 28, 2018 by Ricardo

Hello Pam, Thank you for choosing our lovely Polynesian Isles Resort on your recent vacation. We are pleased to learn that you experienced the phenomenal vacations we strive to provide. We thank you for your feedback and cannot wait to see you again !

About the Polynesian Isles by Diamond Resorts

Location 3045 Polynesian Isle Blvd., Kissimmee, FL 34746

Renovations + Closures

This property is closed from 17 April 2020 to 25 June 2020 (dates subject to change).

Property Features

Polynesian Isles by Diamond Resorts offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Polynesian Isles by Diamond Resorts also features a picnic area, concierge services, and laundry facilities. This 3-star Kissimmee condominium resort is smoke free.

  • 130 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (31.6 km / 19.6 mi)

Room Amenities

Polynesian Isles by Diamond Resorts offers 130 air-conditioned accommodations with washers/dryers and safes. Rooms open to patios. Accommodations at this 3-star condominium resort have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kissimmee condominium resort provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private patio
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the condo resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Basketball on site
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Guests travelling with a service animal must contact the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Safety features at this property include a fire extinguisher and a smoke detector. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeHome (VRMA - USA) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; and the Sanitary Protocol (UNPLV - France) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safety Assured Vacations Protocol (Blue Diamond Resorts) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeHome (VRMA - USA) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; and the Sanitary Protocol (UNPLV - France) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Sanitary Protocol (UNPLV - France)
  • Property follows sanitization practices of SafeHome (VRMA - USA)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Property confirms they are implementing enhanced cleaning measures
  • No elevators
  • Individually-wrapped food options are available
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 24 hours
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 16.97 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fees vary based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Polynesian Isles
  • Polynesian Isles Condo
  • Polynesian Isles Condo Kissimmee
  • Polynesian Isles Kissimmee
  • Diamond Polynesian Isles Kissimmee
  • Sunterra Polynesian Resort
  • Sunterra Resort Polynesian Isle
  • Polynesian Isles Diamond Resorts Condo Kissimmee
  • Polynesian Isles Diamond Resorts Condo
  • Polynesian Isles Diamond Resorts Kissimmee
  • Polynesian Isles Diamond Resorts
  • Polynesian Isles Diamond Resorts Hotel Kissimmee
  • Polynesian Isles Diamond Resorts Hotel
  • Polynesian Isles by Diamond Resorts Kissimmee
  • Polynesian Isles by Diamond Resorts Condominium resort
  • Polynesian Isles by Diamond Resorts Condominium resort Kissimmee
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.