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Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel

2.5-star property
5001 Calypso Cay Way, Kissimmee, FL 1-855-201-7819

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4.1 out of 5
Very good!
See all 7 Travelocity Reviews

"The beds are SO comfortable with soft sheets and the room temperature was fantastic. Very clean, spacious room (we had to sleep 4 adults and 2 kids- o ... " More

By a verified traveler on Mon 21 Jun 2021

Points Of Interest

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Hotel Description

Family-friendly stay near Congo River Golf

In entertainment district

You'll find Lake Cecile and Lake Buena Vista Factory Stores within 2 miles (3 km) of this hotel. Congo River Golf is within 2 miles (3 km) and Walt Disney World® is within 12 miles (20 km).

3 outdoor pools

This hotel features 3 outdoor pools, 2 spa tubs, and a restaurant. Bring the family and enjoy the mini golf, children's pool, and free theme park shuttle. Enjoy the 24-hour fitness center and free perks like buffet breakfast and an area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 162 guestrooms also offer free WiFi and LCD TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$102* Per night/room Aug 8 - Aug 9

Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Twin Beds, Accessible, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel ratings based on 7 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel

Everyone (2) Family (4)
2 out of 5
I hate writing reviews and usually don’t but this place was bad...for a Holiday Inn. The breakfast staff was great and check in receptionist but the rooms were dirty. I was moving the sheets around and noticed blood stains on mine. Lucky it was the bottom sheet mattress cover and I was out of there the next morning. Our bathroom ceiling was coming apart, literally!!!!! The carpets and floors were also filthy. Thank goodness I brought Lysol wipes and wiped things down. At check out I told the receptionist what was going on in the bathroom and she just dismissed it. If you can, stay elsewhere.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 11, 2021 by Janine Puerta GSM

We're so sorry that this was your experience and we appreciate you sharing your feedback. We will work hard to improve. Thank you very much!

5 out of 5
The beds are SO comfortable with soft sheets and the room temperature was fantastic. Very clean, spacious room (we had to sleep 4 adults and 2 kids- one of which needed a pack’n play - and everyone fit perfectly! Great value for what we got!! We would definitely choose this hotel again.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 24, 2021 by Janine Puerta GSM

We're so happy to hear that things went well and you enjoyed your stay! We can't wait to see you again!

5 out of 5
Outstanding, helpful staff, nice pool, great clean room. We were very pleased.

Posted by , from Raleigh, NC on Oct 12, 2020

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Comment from Hotel Management

Oct 15, 2020 by Janine Maria-Puerta, GSM

Thanks so much for your generous praise and we hope to see you again soon!

5 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by Janine Maria-Puerta, GSM

Thank you for your kind words!

4 out of 5

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Janine Maria-Puerta, GSM

Thank you, we are glad you enjoyed your stay!

5 out of 5
Pool was crowded so we didn’t use. But staff was very nice!

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 10, 2019 by Janine Maria-Puerta, GSM

Thank you for your review! We are glad our staff rose to the occasion and we hope to see you again!

3 out of 5
ThE floor never been vacuumed at all, we stayed there for 7 days, the shampooml,conditioner and body Wash never been replenised. The mat in the bathroom floor was changed only twice. A New SOap bar was given only once. There were 5 people (3 kids and 2 adults) and not enough towels for 5 of US.we have to use hand towels for the kids..I Will not stay here any more.

Posted by , from California on Apr 28, 2019

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Comment from Hotel Management

May 31, 2019 by Janine Maria-Puerta, GSM

I would like to apologize for your experience with us. I have taken this review to the appropriate department for discussion as housekeeping is an integral part of our operation and since our guests' satisfaction is paramount to our success, these things cannot happen. I am sorry to read that we may not see you again, but please know that your feedback was incredibly helpful and we wish you the best. Thank you!

About the Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel

Location 5001 Calypso Cay Way, Kissimmee, FL 34746

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Property Features

As a guest of Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel, you'll find 3 outdoor swimming pools and 2 spa tubs along with a waterslide, a 24-hour fitness center, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel. Smoking is allowed in designated areas at this Kissimmee hotel.

  • 1 building
  • 162 guestrooms or units
  • 7 levels
  • Built in 2001
  • Buffet breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Free area shuttle
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Orlando International Airport (MCO) (32.8 km / 20.4 mi)
  • Property shuttles: Free area shuttle and theme park shuttle

Room Amenities

Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel offers 162 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kissimmee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Holiday Inn Express & Suites Orlando-South Lake Buena Vista, an IHG Hotel has a restaurant on site.

Nearby Activities

3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site
  • Miniature golf on site
  • Ecotours nearby
  • Basketball on site
  • Volleyball on site
  • Golf lessons available nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Pool access
  • Self parking
  • Parking

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Calypso Inn
  • Calypso Kissimmee
  • Inn Calypso
  • Inn Calypso Kissimmee
  • Inn Calypso Cay Kissimmee
  • Calypso Cay Kissimmee
  • Country Inn Kissimmee
  • Inn Calypso Cay
  • Country Inn Suites Orlando Calypso Cay
  • Kissimmee Country Inn
  • Country Inn Suites Kissimmee
  • Inn Calypso Cay Lake Buena Vista South Kissimmee
  • Inn Calypso Cay Lake Buena Vista South
  • Calypso Cay Lake Buena Vista South Kissimmee
  • Calypso Cay Lake Buena Vista South
  • Holiday Inn Express Suites Orlando South Lake Buena Vista

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.