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4.4 out of 5

"Good breakfast and friendly check in " More

By a verified traveler on Sun 28 May 2023

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Hotel Description

Hotel near Island H2O Live! in Kissimmee

In shopping district

Stay at this Kissimmee hotel and you'll be within 2 miles (3 km) of Island H2O Live! and 6 miles (10 km) of ESPN Wide World of Sports. Disney's Hollywood Studios® is within 6 miles (10 km) and Disney Springs™ is within 9 miles (15 km).

Free perks

A free theme park shuttle and free self parking are featured at this hotel, along with an outdoor pool. Guests will appreciate free perks like full breakfast and WiFi in public areas. A terrace, a computer station, and luggage storage are also on offer.

Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Jun 11 - Jun 12

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Queen Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Galleria Palms Hotel ratings based on 41 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Galleria Palms Hotel

Everyone (16) Couples (10) Family (15)
5 out of 5
Good breakfast and friendly check in

Posted by on May 28, 2023

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Comment from Hotel Management

May 29, 2023 by Management of the Galleria Palms Hotel

Thanks Matthew for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our hot complimentary breakfast buffet, our staff and service. Please come back and see us again very soon.

2 out of 5
The room had an extremely musty/moldy smelling odor. The shower in the bathroom was not clean. We ended up having to book a different hotel and checked out of this hotel within an hour of arriving.

Posted by on May 20, 2023

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Comment from Hotel Management

May 20, 2023 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. We wish you well, safe travels.

5 out of 5
Excellent:)

Posted by on May 13, 2023

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Comment from Hotel Management

May 13, 2023 by Management of the Galleria Palms Hotel

Thanks Jason for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

2 out of 5
I booked this hotel base on the reviews. Never again, nasty place.

Posted by on May 2, 2023

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Comment from Hotel Management

May 3, 2023 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy, we reviewed our log at the front desk and your account and see no mention of any issues being brought to our attention. We expect our Front Desk Agents to resolve any issues or concerns that are brought to their attention by our guest as they are empowered to do so. However, we will have our maintenance check out the the room. We wish you well, safe travels.

5 out of 5

Posted by on Mar 20, 2023

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Comment from Hotel Management

Apr 9, 2023 by Management of the Galleria Palms Hotel

Thanks Bruce for the 5 star review, we are happy you enjoyed your stay with us. Please come back and see us again very soon.

2 out of 5
The site states that they have shuttles to the parks but in reality they only have a shuttle to two parks. I would not have stayed there had I known that in advance. Very disappointed.

Posted by on Feb 24, 2023

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Comment from Hotel Management

Feb 24, 2023 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy, Our shuttle schedule is posted on our website, this service runs the same as many hotels in our area, only hotels on Disney property run continuous shuttle service. We are sorry it did not meet your expectations. We wish you well in your future travels.

4 out of 5
Breakfast room couldn’t handle volume of guests

Posted by , from Levittown on Feb 22, 2023

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Comment from Hotel Management

Feb 22, 2023 by Management of the Galleria Palms Hotel

Thanks for the comments, we hope to see you again soon.

2 out of 5
The hotel room smelled like cat pee. Staff will call you before 11 am to make sure you get out of the room. Would not recommend.

Posted by on Jan 31, 2023

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Comment from Hotel Management

Jan 31, 2023 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy, we will check out the concern you mentioned in the room. Although our regular check out time is at 11:00 am, we don't start calling rooms before noon. We wish you well. Safe travels.

5 out of 5
Felt comfortable and safe. A great affordable family hotel and conveniently located.

Posted by on Jan 23, 2023

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Comment from Hotel Management

Jan 23, 2023 by Management of the Galleria Palms Hotel

Thanks Jennifer for the 5 star review. We are happy you enjoyed your stay with us. Please come back soon!

4 out of 5
Quick overnight stay when visiting Disney's Animal Kingdom, which was only a few miles away. Upon arrival front desk personnel very pleasant & freshly baked cookies. Quiet throughout the night. Price extremely reasonable & included complementary breakfast & parking. However rooms are dated, and both furniture & property is in need of a makeover.

Posted by on Dec 2, 2022

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Comment from Hotel Management

Dec 2, 2022 by Management of the Galleria Palms Hotel

Thanks for the comments, we will inform ownership about your comments of the furniture as we are always seeking ways to improve our product and hotel. We hope to see you again in the near future.

Property Features

Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Galleria Palms Hotel. Free self parking is available. This Kissimmee hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • Built in 1998
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Galleria Palms Hotel offers 118 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Housekeeping service is not available until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galleria Orlando
  • Galleria Palms Orlando
  • Galleria Palms Orlando Hotel
  • Galleria Palms Orlando Hotel Kissimmee
  • Galleria Palms Orlando Kissimmee
  • Orlando Galleria
  • Palms Galleria Orlando
  • Galleria Palms Kissimmee
  • Hotel Galleria Palms
  • Galleria Palms Hotel Kissimmee
  • Galleria Palms
  • Galleria Palms Hotel Hotel
  • Galleria Palms Hotel Kissimmee
  • Galleria Palms Hotel Hotel Kissimmee

You should know

  • Pool access available from 8 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.