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4.5 out of 5

"The bed is uncomfortable, sagging, not good sleep at all " More

By a verified traveler on Wed 09 Mar 2022

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Hotel Description

Hotel near Island H2O Live! in Kissimmee

In shopping district

You'll find Island H2O Live! and Disney's Animal Kingdom® Theme Park within 3 miles (5 km) of this hotel. ESPN Wide World of Sports and Disney's Hollywood Studios® are also within 6 miles (10 km).

Free perks

A free theme park shuttle and free self parking are featured at this hotel, along with an outdoor pool. Guests will appreciate free perks like full breakfast and WiFi in public areas. A terrace, a computer station, and luggage storage are also on offer.

Free WiFi, comfy beds

Featuring conveniences like microwaves and coffee/tea makers, the 118 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, hydromassage showerheads, and free local calls.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$93* Per night/room May 25 - May 26

Double Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Queen Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Galleria Palms Hotel ratings based on 42 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Galleria Palms Hotel

Everyone (16) Couples (8) Family (19)
3 out of 5
Good location

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 3, 2022 by Management of the Galleria Palms Hotel

Thanks for the comments, we hope to see you again in the near future.

4 out of 5
The bed is uncomfortable, sagging, not good sleep at all

Posted by , from Fishkill on Mar 9, 2022

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Comment from Hotel Management

Mar 9, 2022 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
For the price we paid i expected better. Our bathroom was pretty beat up rusty and the room smelt musty

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 14, 2022 by Management of the Galleria Palms Hotel

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

5 out of 5
Great staff, good breakfast. Clerk Daymor was fantastic

Posted by on Feb 5, 2022

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Comment from Hotel Management

Feb 6, 2022 by Management of the Galleria Palms Hotel

Thanks Tracy for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how much you liked our complimentary hot breakfast buffet, and our service. We will pass on to Daymar your kind words about her. Please come back soon.

5 out of 5
This is a nice no frills hotel. It was clean and the staff was very friendly and helpful. Complimentary breakfast was a nice way to start our day before heading to the parks. Very close to Disney, 5-15 minutes depending on which park you are visiting and traffic.

Posted by , from Madison on Jan 9, 2022

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Comment from Hotel Management

Jan 10, 2022 by Management of the Galleria Palms Hotel

Thanks Billy for the 5 star review, we are happy you enjoyed your stay with us. Thanks for mentioning how clean you found the hotel, how much you liked our complimentary hot breakfast buffet, our location and our service. Please come back soon.

4 out of 5
It was very clean and they were very helpful and courteous

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 4, 2022 by Management of the Galleria Palms Hotel

Thanks for the comments, we hope to see you again in the near future.

4 out of 5
Los empleados son MUY MUY AMABLES.

Posted by on Dec 31, 2021

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Comment from Hotel Management

Jan 2, 2022 by Management of the Galleria Palms Hotel

Thanks for the comments, we hope to see you again in the near future.

4 out of 5
Great, no frills hotel, very comfortable and great amenities... I mean with all the theme parks, how much time are you spending in the room really. Moreso what you want is peace of mind to plan for the day. you'll find that here, and a great simple breakfast service.

Posted by , from LOS ANGELES on Dec 20, 2021

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Comment from Hotel Management

Dec 21, 2021 by Management of the Galleria Palms Hotel

Thanks for the comments, we are happy you liked our hot complimentary breakfast buffet. We hope to see you again in the near future.

5 out of 5
While they were a bit understaffed, the staff at the Galleria is always friendly and accommodating. They make you feel like they are so happy to have you there. When you walk in, they welcome you with a smile, and they offer fresh baked cookies which makes you feel like you are coming home. The check in process was quick and painless. The room was clean and comfortable. Some of the furniture is aging a bit, but you can tell the rooms are well maintained and cared for. The free breakfast is a huge draw and a massive timesaver. It is not just a small continental breakfast but a full breakfast full of variety. If you are going into the parks, they have a shuttle and a schedule available at the front desk. This is the third time we have stayed here because we trust this hotel to be easy, comfortable, and welcoming. :)

Posted by on Dec 17, 2021

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Comment from Hotel Management

Dec 17, 2021 by Management of the Galleria Palms Hotel

Thanks Garrett R for the 5 star review, we are happy you enjoyed another stay with us. We are happy you enjoyed your stay, thanks for mentioning how much you liked our complimentary hot breakfast buffet, our complimentary cookies and shuttle service and our location. Please come back again soon.

5 out of 5
Beautiful property! Close to all Disney parks. Location was near lots of dining options and Walmart was right across the street.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 22, 2021 by Management of the Galleria Palms Hotel

Thanks Rachel for the 5 out of 5 review. We are happy you enjoyed your stay with us. Thanks for mentioning how much you like our location. Please come back and see us again very soon..

Property Features

Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Galleria Palms Hotel. Free self parking is available. This Kissimmee hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • Built in 1998
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free theme park shuttle
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Galleria Palms Hotel offers 118 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Housekeeping service is not available until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Galleria Orlando
  • Galleria Palms Orlando
  • Galleria Palms Orlando Hotel
  • Galleria Palms Orlando Hotel Kissimmee
  • Galleria Palms Orlando Kissimmee
  • Orlando Galleria
  • Palms Galleria Orlando
  • Galleria Palms Kissimmee
  • Hotel Galleria Palms
  • Galleria Palms Hotel Kissimmee
  • Galleria Palms
  • Galleria Palms Hotel Hotel
  • Galleria Palms Hotel Kissimmee
  • Galleria Palms Hotel Hotel Kissimmee

You should know

  • Pool access available from 8 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.