2/10 Terrible
Mark N.
Jul 16, 2023
Disliked: Cleanliness
Worst Encore experience to date. Roaches
TLDR: Roaches, broken AC, dirty pool, empty promises from Jeeves.
We 4 families have been vacationing together in Florida (Destin, Tampa, Orlando) for the past 17 years. It’s the annual trip we always look forward to. This week was by far the most disappointing and uncomfortable stay of any home.
The good short list. for paying 9000 for the week. Plenty of bedrooms and bathrooms. Private pool. Plenty of space in 2 fridges.
Now the bad.
Roaches, roaches roaches. I’m sure the response to this review will be “it’s Florida. They come with the territory”. Like I said, we’ve vacationed in homes for 17 years. First year I’ve ever seen a roach. Let alone 10-12 through the week. The highlight was when my wife was washing her face and one crawled up the drain to say hi. Called Jeeves our first day there, who promised to send a pest control person. Never showed all week. Resorted to spraying Raid around the home ourselves.
Broken AC. The second floor never got below 77 during the day and at night. Called Jeeves. Promises to send an AC tech. Got a guy who was nice enough but didn’t do anything besides change the air filter. Promised someone would come work on the system. (Most likely needed just a quick recharge of refrigerant). So the 7 bedrooms had to deal with humid summer nights all week.
Dirty pool. Called Tuesday to have someone come clean. Never showed.
Mark N.
Stayed 7 nights in Jul 2023