Find & compare all-inclusive resorts in North Pacific Coast

"Amazing services. Very clean. Friendly staff."

"We had to call to replace our refrigerator twice because it wasn’t working! There was no room service available, the restaurants closed early and they didn’t allow you to take food with you! To make matters worse on our last night there was a leak in our room ceiling and no hot water! We tried to spend less time in our room as possible because of all this! "

"Pros: beautiful hotel location, very friendly staff, scenic views. Cons: tiolet did not flush, air conditioner did not work. Our room was changed twice, from 5055 (non-functional air conditioner), to 4049 (non-functional tiolet) to 4036. When rececption was contacted about these property management issues they did not offer a courteous response in the form of an upgrade for being inconvenienced twice. I had to ask for the room change twice upon reporting the problem, the initiative was not started on their end. I was told twice a technician would come, no one came in a timely manner and i immediately asked for a room change. The last room, in the evening there was no hallway lighting operational, i had to use my cell phone light to provide lighting for the walk to the room and to open the door. There is no free hotel shuttle to or from the location. There is a customer paid shuttle taking passengers to the airport ($50), however, they only take cash (no credit or debit cards), they offer to stop at a community ATM which i did not feel secure about. The hotel does not have an ATM machine. To return to the U.S., you must take a COVID test, the hotel does offer a free one, nevertheless, the is a miscommunication, the reception told us that the test must be booked by 72 hours before our flight, but it is a rapid test and can be booked in their website for same day testing. We were denied same day test results and had to pay for the test at the airport."

"I have stayed at the hotel three times. The staff is pleasant,professional and super nice. They assist you with all your needs. Kim, the concierge, was superb. She assisted me with my needs and the language barrier. The other concierge was as superb as well. The surf staff was very friendly and not territorial at all. The doormen were all just terrific. Front desk staff were professional and helpful. Everything was “pura vida”. I really can’t think of anything negative. The only issue I had was with a hollar monkey one night. Scared the heck out of me. Never heard one before. Didn’t know what it was. I laugh about it now. "

"Front desk staff have a lot to be desired. They couldn’t find my reservation even with my email proof & itinerary number and could not speak enough English to understand I needed to just store my bag until they could figure it out, so I ended up having to pay our driver 2 more hours while we rode around until they could. One woman ( who was the only check-in staff there at the time ) was talking to her co-worker instead of greeting guests waiting in line. The restaurant staff however are very attentive & friendly. They go above & beyond, especially Margarete. Food was good. Property was in need of some updating & painting- it was not what I expected from a Margaritaville. It looked like an old motel with some cute decor & lighting fixtures & the best of the furniture in the lobby. They did not even have beach chairs/ umbrellas/cabanas set up. There were 3 crappy ones on the entire beach. Be ready to bust a move as soon as you are not paying anymore. They immediately cut your bracelets instead of just dekeying them. We felt like trespassers waiting for our ride after checkout. You’d think they’d treat you like their guests until you left the property and want to to keep spending $ in their restaurants & gift shop. Even the little refreshment juice guy looked over & totally bypassed us. Very disappointed & will not be staying at a Margaritaville again. "