W New York - Downtown

4.5-star property
Albany Street, New York, NY 1-855-201-7819
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3.3 out of 5
See all 12 Travelocity Reviews

"Everything was great, with the exception of some extra pillows and mattress that made it difficult to sleep. " More

By a verified traveler on Tue 05 Dec 2017

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Hotel Description

A luxury stay in the heart of New York awaits you at W New York - Downtown. Within steps you'll find National September 11 Memorial and One World Trade Center within a 10-minute stroll. Highlights at this romantic hotel include a 24-hour fitness center, a bar/lounge, and a 24-hour business center.

Flat-screen TVs with cable channels are featured in all 217 rooms, and you can enjoy iPod docks, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and pillow menus invite a good night's rest. Additionally, DVD players, first-run movies, and down comforters are available.

Living Room Bar + Terrace is the hotel's own cocktail bar. 4736 square feet (440 square meters) of event facilities include meeting rooms, and other business amenities include limo/town car service. Added amenities include WiFi in public areas, coffee/tea in a common area, and laundry facilities. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Manhattan hotel include New York Stock Exchange and Federal Reserve Bank of New York.

W New York - Downtown ratings based on 12 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
Everything was great, with the exception of some extra pillows and mattress that made it difficult to sleep.

Posted by on Dec 5, 2017

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3 out of 5
Cons: Bring back coffee in the room -- if it is a matter of cost, then charge for it along with the $7 potato chips. One of the lamps in the room was broken
At one point, I was using internet in the lobby (at 2am) and was told by two different people that I would have to leave so staff could clean -- because they don't want to clean around guests. I've never been to a hotel that closes the lobby, regardless of time of day or night.

Posted by on Jul 18, 2017

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5 out of 5

Getaway for weekend

Nice view, lounge was nice needs more music and fun but overall great

Posted by on Jun 6, 2017

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2 out of 5

Good location but way too noisy

The hotel has a club open on the lobby level and the music was pounding until well past midnight. My room was 4 floors above it and I couldn't sleep. The room was expensive even for NY standards but I felt like I was staying in a motel for spring break. Extremely dissapointing. I would never stay there again. Staff was unapologetic as well.

Posted by , from E on Jun 27, 2016

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4 out of 5

Nice hotel very close to the World Trade Center

Pros: Its location
Cons: nothing
Location: The World Trade Center, you arrive before the crowds
Centrally located , great staff, and very clean. Room was a little small, but, most rooms in NYC are. Great deal on Travelocity.

Posted by , from Boston, MA on Oct 26, 2015

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4 out of 5

Nice but needs some repairs

Cons: The bathroom repairs and mild mold in the shower
Location: Freedom Tower and Starbucks
The room had a very nice view and the decor was very updated and modern, really liked that. The bathroom toilet paper holder had no stopper and kept coming off the rack onto the floor. The towel rack was broken but it still worked, the other towel for the hand towels was loose also. Other than that a pleasant experience.

Posted by on Oct 19, 2015

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2 out of 5

comedy of errors

Pros: The hotel is designed beautifully, its a cool space-age design, its comfortable, and great views of the WTC.
Cons: the staff needs to talk to one onanother! the lefthand doesn't know what the right is doing
Location: World Trade Center
No hot water, (or even warm) on the day I arrived. They forgot to deliver my roomservice breakfast order. They didn't follow though on promised goods to make up for their shortcomings. They put not one but two wrong number calls through to my room at 3:30am. And after they gave me a late checkout to make up for the lost sleep from the calls, they called up to the room to find out when I planned on checking out, rushing me to be out 2 hours earlier than the late checkout. Management did seem nice and seemed to want to make things right, however, it seems no one talks with eachother so no one know what needs to be done or If anyone followed through. Two managers spoke with me while I was still checked in. Both were embarrassed by what had happened but neither followed up as they said they would. I received a concerned email from the Director of rooms, Temara but its been 72 hours since I responded and the W hotel has failed to respond again.

Posted by , from San Diego on Feb 19, 2015

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4 out of 5

Would recommend

Pros: Close restaurants
Cons: No free Internet
I very much enjoyed my stay over the weekend at the Downtown W. The bar on the 5th floor was a nice touch and my friends who visited me on Saturday night hangout at the bar, took picture on the balcony with the Freedom Tower in in the back-drop and had a few drinks. There were a good few options for meals in the area also. The staff was very pleasant and doormen helpful in guiding me to the subway station and advising the cab driver where to drop me. The food/staff at BLT were also fabulous. MY only complaint is the size of the room. I am certainly not use to that size room. I asked if I could upgrade when I checked in and was told that I could not because the suites are "reserved for special guest". I thought that was highly odd!!! However, I would consider staying there again for sure just for the location and service.

Posted by , from Cayman Islands on Oct 3, 2012

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1 out of 5

Noisy and disappointing.

Pros: bliss toiletries
Cons: Noisy, bad service, noise noise noise
First of all, be warned that this hotel sits next to (like, right next to) Ground Zero and the construction is nearly constant--nights, weekends, early mornings. And when that noise finally lets up for a few hours, you have the hotel's 5th floor bar/nightclub to contend with. I was on the 9th floor and the thumping dance music kept me awake until after 2am. Then the construction had me (and my fellow co-worker 2 rooms way) awake again at 7am. Staff was mostly aloof, disinterested. Room was OK, bed was confortable but everything is already showing signs of age and wear and lack of care. Atmosphere of the hotel overall is weird and just trying too hard to be cool. Funny thing is, this was probably the most ghetto W I've stayed at, and not cool at all. Certainly not worth the 4-star price. Very disappointing.

Posted by , from London on Oct 18, 2011

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3 out of 5

I had a deal on this hotel because it is in downtown Manhatten (no nightlife) and I stayed over the holidays (a good $15-$20 cab ride to midtown).

Pros: great bed and nice service
Cons: No free Internet
My friends live around the corner from this hotel, which is why I chose it for the holidays. The price was much more affordable than it usually is. Room was nice, comfortable...bed was terrific with wonderful bedding. Bathroom was just okay. Service was very good, but warning, the check-in is on the 5th floor and the entrance is BLACK....as in no lights...just walk directly forward from the entrance to the elevators and press the button and go to floor 5. Be careful when it's wet out, as the floors are very shiney and look slippery. Wifi is extra (a/b $15 a day) and the desk chair is back breaking uncomfortable. I called the desk for a flat backed chair and was immediately given a dining room chair, which was marginally better. The service folks really are great...

Posted by , from Buffalo, N.Y. on Feb 7, 2011

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About the W New York - Downtown

Location 8 Albany Street, New York, NY 10006

Renovations + Closures

The property is renovating until 31 May 2018 (completion date subject to change). The following areas are affected:

  • Dining venue

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Public spaces have WiFi for a fee. A 24-hour business center, limo/town car service, and meeting rooms are available. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 4736 square feet (440 square meters). A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury W New York - Downtown. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 1 building
  • 217 guestrooms or units
  • 58 levels
  • 4 conference rooms
  • 4736 sq ft of conference space
  • 440 sq m of conference space
  • Built in 2010
  • Bar or lounge
  • Childcare (surcharge)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (31.7 km / 19.7 mi)
  • Train station: New York World Trade Center Station (0.8 km / 0.5 mi)
  • Metro station: Rector St. Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

W New York - Downtown offers 217 air-conditioned accommodations with iPod docking stations and DVD players. Pillowtop beds feature down comforters. A pillow menu is available. 37-inch flat-screen televisions come with cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. This New York hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include minibars and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • First-run movies
  • Movies for purchase
  • DVD player
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Living Room Bar + Terrace - Onsite cocktail bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property's restaurant and in-room dining meal service are not available until May 31, 2018. During this time, beverage service will be provided by the Living Room Bar & Terrace and via room service. Complimentary coffee service in the Living Room will be available until 11 AM. For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.00 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per night, plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 kg)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 60.00 per night
  • Valet parking fee: USD 70 per night
  • Pet fee: USD 25 per pet, per night plus USD 100 one-time cleaning fee
  • Rollaway bed fee: USD 35.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.