Terrible experience – treated horribly during checkout!
I stayed at this hotel on October 6–7, 2025, and had one of the most stressful experiences I’ve ever had while traveling. Upon check-in, there was an issue with the $150 security deposit on my international business card. It took almost an hour on the phone with my bank and the front desk to fix it. The staff finally agreed to charge the card directly and refund the $150 upon checkout.
The next day when I tried to check out, my room key didn’t work. The front desk staff claimed I hadn’t paid my deposit (which I had), and spoke to me rudely and disrespectfully. When I asked for her name, she refused and told me to ask the manager. The manager was just as unhelpful, refused to check the records, and even threatened to call security to remove me — while I was six months pregnant.
After nearly 40 minutes of arguing, the original staff member confirmed I had in fact paid. By then, I had missed my flight and had to wait five extra hours at the airport. The entire situation caused extreme stress and exhaustion. To make matters worse, they still haven’t refunded my $150 deposit.
This was completely unacceptable and unprofessional. I will never stay here again, and I strongly advise others to avoid this property unless management makes serious changes to how they treat their guests.