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"Room is small for a family of 2 adults and 2 children. Breakfast need to have more variety " More

By a verified traveler on Sun 26 Jan 2020

Hotel Description

3-star hotel near Macy's

City center stay

A stay at this Midtown hotel places you steps from Macy's and a 5-minute walk from 5th Avenue. Bryant Park and Empire State Building are also within half a mile (1 km).

24-hour fitness

A 24-hour fitness center is featured at this hotel, along with free WiFi in public areas and dry cleaning. Multilingual staff can provide around-the-clock assistance and concierge services are on offer.

Free Internet, flat-screen TVs

The 135 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with satellite channels, and coffee/tea makers. Other amenities include pillow menus, free newspapers, and free local calls.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Aug 12 - Aug 13

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Manhattan Times Square South ratings based on 6 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express Manhattan Times Square South

Everyone (3) Business (1) Family (1)
4 out of 5
Room is small for a family of 2 adults and 2 children. Breakfast need to have more variety

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 21, 2020 by Hotel Management

Dear Anonymous, Most of our rooms with 2 beds are the same size; did you contact the hotel directly to verify room size prior to booking? Most people comment on how comfortable our rooms are especially for this area of NYC.

4 out of 5
I was surprised at how small the hotel was. Very narrow halls and the rooms were definitely too small. I wouldn't consider getting a room with a view again as there wasn't much to look at other than the tall buildings next door. Would have saved the elevator time and stayed on lower floor had I known. I would have to guess that this is the norm for NYC as everything is very cramped. Not necessarily a hotel issue that they can change, but I think being clearer on the room size would be important to customers.

Posted by , from Iowa on Jun 10, 2019

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1 out of 5

Way too small and dirty!

The rooms were so small literally you could not fit two people in them. There was no fridge in the room and only a tiny wardrobe closet. The rooms in the front of the hotel are treated to loud music from nearby restaurant until late in night. Linen service was lacking 2 towels and 1 hand towel for 2 people...oh and the towel had holes in it and frayed ends. Bed linens were too short for bed. Bed itself was short my 5'6" husband's feet hung off end of bed. Breakfast room was CROWDED and the food salty and meh. Shower water never got hot just luke warm and the shower door leaked all over the bathroom floor. Hotel was not worth the money.

Posted by , from NY on Feb 25, 2018

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3 out of 5

Nice but crowded.

Pros: Free WiFi, good location, quiet, comfortable, in-room coffee, good breakfast included.
Cons: Shorter wait times for check in and check out, somehow (not sure how) alleviate the crowding at breakfast so the guests can find a seat in the dining.
Location: Good location near Times Square, Madison Square Garden, Midtown Manhattan.
The hotel is in a good location and has good amenities: room was pleasant with free WiFi, exercise room, newspaper, in-room coffee maker, iron and ironing board, etc. Breakfast was included and was very nice, but the breakfast room is REALLY crowded so you have to pack your patience and probably should try to go earlier (I went toward the end of the service period). The room was quiet. Unfortunately they made a mistake at the front desk and gave the next guest a key to my room, so they entered my room just as I was getting unpacked. Then when I came back after dinner my room keys did not work (both of them) so I had to go back to the front desk to get them fixed. The hotel seemed to be a little understaffed, I had to wait 5 minutes or so to check in and 10 minutes to check out, so allow a little extra time for this. The staff was pleasant, despite being rushed.

Posted by , from Pittsburgh on Jan 4, 2017

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2 out of 5

Nice hotel but poor management

When I checked in I told them I needed a extended checkout due to work. They told me to talk to manager when I return. I told them it might be 5am. At 5:15am I returned to be greeted by no manager but a auditor he said. I was told I could request a extended stay at 7am. I asked if he could leave my request. He did in a form of a email. I called desk at 10:45am and was told no to my request. After a extended debate I was told 1:00pm. I wanted 2:00pm. I checked in at 5:15am. Later at 11:30am my room was called and I was told I was 30 minutes past checkout. I told them I was extended. At this point I was up and it was pointless to stay. Too bad.....

Posted by on Jan 15, 2016

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5 out of 5

Nice hotel. Very close to TimesSquare

Had a good time staff was nice and very helpful. Hotel was near everything that I wanted to do.

Posted by on Dec 1, 2015

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About the Holiday Inn Express Manhattan Times Square South

Location 60 West 36th Street, New York, NY 10018

Property Features

As a guest of Holiday Inn Express Manhattan Times Square South, you'll find a 24-hour fitness center, a vending machine, and multilingual staff. WiFi and wired Internet are free in public spaces. The business-friendly Holiday Inn Express Manhattan Times Square South also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. This 3-star New York hotel is smoke free.

  • 135 guestrooms or units
  • 19 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: LaGuardia Airport (LGA) (14.3 km / 8.9 mi)
  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. Station (Herald Square) (0.2 km / 0.1 mi)

Room Amenities

Holiday Inn Express Manhattan Times Square South offers 135 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Sign language-capable staff
  • Handrails in stairways
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 50 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer

Contactless check-out is available

Individually-wrapped food options are available for breakfast

Each guestroom is kept vacant for a minimum of 24 hours between bookings

The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express 36th
  • Holiday Inn Express NYC-Herald
  • Holiday Inn Express NYC-Herald 36th
  • Holiday Inn Express NYC-Herald 36th Hotel
  • Holiday Inn Express NYC-Herald 36th Hotel Square St.
  • Holiday Inn Express NYC-Herald Square 36th St.
  • Holiday Inn Express Manhattan Times Square South Hotel New York
  • Holiday Inn Express Manhattan Times Square South Hotel
  • Holiday Inn Express Manhattan Times Square South New York
  • Holiday Inn Express Manhattan Times Square South
  • Express Manhattan Times Square
  • Holiday Inn Express Manhattan Times Square South Hotel
  • Holiday Inn Express Manhattan Times Square South New York
  • Holiday Inn Express Manhattan Times Square South Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.