4.3 out of 5

"Easy check in/check out & the staff went above & beyond!! " More

By a verified traveler on Tue 23 May 2017

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Hotel Description

Hilton Garden Inn New York/West 35th Street puts you in the heart of Manhattan, within steps of popular attractions like Macy's and Empire State Building. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

MP3 docks, digital TV, and coffee/tea makers are featured in all 298 rooms. Refrigerators, microwaves, and room service make in-room dining convenient. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Free weekday newspapers, safes, and hair dryers are also available.

The buffet restaurant, Garden Grille, is open for breakfast. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a 24-hour fitness center, and coffee/tea in a common area. Buffet breakfast is available daily. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3-star Central New York City hotel include Times Square and Madison Square Garden.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$119 per night

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn New York/West 35th Street ratings based on 56 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
1 out of 5
Hotel didn't meet any of my needs. I will never stay there again

Posted by , from B on Aug 15, 2017

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5 out of 5

HGI ROCKS!!

Easy check in/check out & the staff went above & beyond!!

Posted by on May 23, 2017

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4 out of 5

Nice hotel

Friendly staff, clean room. Only a few blocks from Madison Square Garden and times square. Beds were kinda hard but overall a good hotel

Posted by on Mar 22, 2017

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5 out of 5
Everything was great! Excellent Location! The staff was very helpful Also. Great room!

Posted by on Mar 21, 2017

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2 out of 5

Go elsewhere if in doubt between hotels.

The staff there was amazingly friendly and helpful, but that's where the positives of this hotel ended. The mattress that we slept on was hard as a rock and uncomfortable. The motor for the heat was loud and sounded like there was a truck in the room. The bathroom was spacious, but poorly designed. The shower had glass doors, which was nice, but you had to reach the far side of the shower to turn it on. In doing so, your arm and 1/3 of your body got wet from the shower head. Do not turn on while still being dressed!!! The hotel is in close proximity to the Empire State Building, Times Square, Bryant Park, Macy's, etc....but there are many other places to stay in that price range. We won't be going back.

Posted by , from Albany on Jan 11, 2016

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4 out of 5

Nice Hotel Parking cost 60$ overnight

Nice hotel unfortunately the staff never told me that the parking garage "for the customers" was not included with the price. I always stay at Hiltons, the room was nice but the parking was 60$ for my regular size Silverado 2015 truck per night.

Posted by on Dec 18, 2015

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5 out of 5

Met all our needs--a very nice hotel.

Pros: Very clean, quiet hotel with friendly, helpful staff--help with coffee maker came immediately. Great location for us for reasons stated above.
Cons: A better, more inviting lobby and a second chair in the room, even though small, would have been helpful.
Location: Within walking distance of Penn Station (a must for us), the Empire State Building, and restaurants of all price ranges.
This was our (two retired teachers) first trip to the city in a very long time. We came by train and wanted to be within walking distance of Penn Station. The hotel turned out to be in a very good location because we could also walk to restaurants of all price ranges, from McDonald's to a 5-course meal. Only downer was their insistence (otherwise we would not have been able to stay, even though the room was fully paid) on a $50 deposit on my credit card, "for any charges you might incur while you are here." Maybe all hotels do this now? Anyway, it was a bit of a surprise--no one told us of this before booking.

Posted by , from Boston, Massachusetts on Oct 28, 2015

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4 out of 5

great value, great location

Pros: nice size room, comfy bed, great location, nice staff
Cons: hot water in shower, working coffee machine
would have been nice to have hot water in shower and coffee machine that worked!

Posted by on Oct 26, 2015

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5 out of 5

Nice hotel, good location

It was nice enough, and we got the fair enough price on last minute calls.

Posted by on Sep 9, 2015

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4 out of 5

Nice hotel great location.

Pros: Location
Cons: Continental breakfast
Location: Close by... Macys on 34th street, Empire State Building, subway stop, 5th avenue shopping. Within walking distance to time square and Rockefeller.
The best thing about the hotel was the location, within walking distance to many attractions. There is a subway stop at the corner which makes it very easy to go up or downtown. I would definitely recommend staying at the Hilton Garden Inn to a friend.

Posted by , from Charlotte, NC on Aug 20, 2015

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About the Hilton Garden Inn New York/West 35th Street

Location 63 West 35th Street, New York, NY 10001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 388 square feet (36 square meters) and includes a meeting room. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/West 35th Street. For a fee, parking is available. This 3-star Manhattan hotel is smoke free.

  • 1 building
  • 298 guestrooms or units
  • 31 levels
  • 388 sq ft of conference space
  • 36 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.5 km / 9 mi)
  • Train station: New York Penn Station (0.7 km / 0.4 mi)
  • Metro station: Times Sq. - 42 St. Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn New York/West 35th Street offers 298 air-conditioned accommodations with MP3 docking stations and safes. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Manhattan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Garden Grille - This buffet restaurant serves breakfast only.

Room service (during limited hours) is available.

Nearby Activities

Guests enjoy a 24-hour complimentary fitness center with hand weights and cardio machines.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Due to room configuration, this hotel only offers connections between a King Room and a Double Room. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Self parking fee: USD 47.00 per night
  • Early check-in fee: USD 300.00
  • Late check-out fee: USD 300.00
  • Crib (infant bed) fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.