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Hilton Garden Inn New York/Manhattan-Chelsea

3.5-star property
121 W 28th St, New York, NY 1-855-201-7819

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4.5 out of 5
Wonderful!
See all 47 Travelocity Reviews

"Clean, great location. Staff very professional and helpful! " More

By a verified traveler on Tue 26 Jun 2018

Points Of Interest

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Hotel Description

3.5-star hotel near 5th Avenue

City center stay

At this Midtown hotel, you'll be well placed to visit 5th Avenue and Madison Square Garden, both within a 5-minute walk. Macy's and Empire State Building are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, express check-in, and express check-out are also offered.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 169 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. Room service, premium bedding, and coffee/tea makers are also available.

King Evolution

Bed Count 1 King Bed Maximum Occupancy 2 Max
$231* Per night/room Oct 27 - Oct 28

2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Queen Beds City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Higher Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Double Beds Roll In Shower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn New York/Manhattan-Chelsea ratings based on 47 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn New York/Manhattan-Chelsea

Everyone (17)
5 out of 5

Posted by on Sep 16, 2019

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5 out of 5

Posted by on Mar 25, 2019

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4 out of 5
It was walking distance from a lot of things great location. What I don’t like about it was the elevator takes 30-45mins just to go up and down the wait is to long .

Posted by on Mar 5, 2019

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4 out of 5
Check-in was quick and easy, but the check-in staff was not super friendly. Room is decent size for NYC. We had a two queen bed, 2 adults and 2 children. Room was a little outdated, but there were signs indicating a remodel for the rooms. The beds were very firm (like sleeping on plywood) and the pillows were awful. Not quite up to par for Hilton expectations. Check-out was great and staff was very friendly. However, when we came back to collect our luggage, there were two staff people and I stood waiting for at least 15 minutes (while parked in a loading zone) while one couple in front of me was being checked in and the other staff was on the computer. After 15 minutes they finally asked if they could help me and when I handed them our luggage tags they called for the baggage handler. They could’ve asked me and made the quick call for the baggage handler (or the baggage handler could’ve been at their post like they were during our stay) to make that part more efficient, especially while people are in the loading zone. Overall we had a pleasant stay.

Posted by , from NH on Nov 26, 2018

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5 out of 5
Clean, great location. Staff very professional and helpful!

Posted by on Jun 26, 2018

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4 out of 5
Half mile from Empire State Building and 3-4 blocks from the NYC Highline and Chelsea Market. Close to subway.

Posted by on Jun 16, 2018

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5 out of 5
I will definitely use this hotel in the future. I was greeted pleasantly by the staff every time they saw us coming and going. They were so helpful and friendly, even offering their assistance with directions or helpful hints on navigating the City. Their maintenance and housekeeping staff were also exceptional and went out of their way. I was impressed by the staff and accommodations so much that I definitely wanted to let someone know. Thank you to Tanieka, Odi, Ally, Kim and Robinson for making our visit to NYC a special time!

Posted by on Jun 7, 2018

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5 out of 5

Nice Hotel Close to ammenities

Pros: All the staff was kind and helpfull.
Cons: Compementary slippers would be appreciated.
Location: Location was good.
Had a day from hell with flight delays.Arrived at the hotel at midnight to find there was no booking for us,this was due to travelosity incompetence.,the guy was more interested in blaming instead of finding us a place.Lorraine at the front desk was our guardian angel to the rescue,she was brilliant,she phoned arround until she was able to find us a place to stay.She gave us a complimentry breakfast,water and took us to the hotel.We were 2 very tired older people who received such kindness from her.We would reccommend Lorraine for any rewards the hotel gives.

Posted by , from London, UK on May 29, 2018

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5 out of 5
This hotel met our expectations for what we wanted in a NYC hotel. The room was very clean, a nice size, quiet, and comfortable. I would definitely stay here again. Typically, we stay in boutique style hotels in NYC so the size of the room was a gift!

Posted by on Feb 27, 2018

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5 out of 5

Great location and comfortable!

Pros: Location and room comfort/cleanliness.
Location: Subway lines accessible within the block, coffee and Fairway Market nearby.
We thoroughly enjoyed our stay at this hotel. Conveniently located near subway lines and main streets to access transportation. Staff was gracious and efficient. Room was comfortable and clean!

Posted by , from New York on Feb 20, 2018

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About the Hilton Garden Inn New York/Manhattan-Chelsea

Location 121 W 28th St, New York, NY 10001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. For a fee, parking is available. This 3.5-star New York hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 22 levels
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.1 km / 8.2 mi)
  • Train station: New York W 32nd St. Station (0.4 km / 0.3 mi)
  • Metro station: 28 St. Station (7th Av.) (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

American Grill - This buffet restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.00.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 45.00 per day
  • Valet parking fee: USD 65 per day
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New York/Chelsea
  • Hilton Garden Inn New York/Chelsea
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn New York/Manhattan-Chelsea
  • Hilton Garden Inn York/Manhattan-Chelsea
  • Hilton Garden Inn New York - Chelsea Hotel New York City
  • Chelsea Hilton Garden Inn
  • Hilton New York City
  • Hilton Garden Inn Chelsea
  • Hilton York Manhattan Chelsea
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn New York/Manhattan-Chelsea New York
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.