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Hilton Garden Inn New York Times Square South

3-star property
326 W 37th St, New York, NY 1-855-201-7819
4.6 out of 5
Exceptional!
See all 14 travelocity Reviews

"The hotel is located in a great location convenient to many attractions and transportation options in the city. The staff are polite, efficient and fr ... " More

By a verified traveler on Tue 28 Mar 2023

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Hotel Description

3-star hotel near Madison Square Garden

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Times Square. Broadway and Jacob K. Javits Convention Center are also within half a mile (1 km).

Fitness center

A gym is featured at this hotel, along with free WiFi in public areas and a snack bar/deli. Business travelers can take advantage of the express check-out. A grocery/convenience store, a computer station, and dry cleaning are also on offer.

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$145* Per night/room Apr 2 - Apr 3

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (With Drinks-Snacks)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York Times Square South ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn New York Times Square South

Everyone (7) Couples (2) Family (3)
4 out of 5
The hotel is located in a great location convenient to many attractions and transportation options in the city. The staff are polite, efficient and friendly. The accommodations are clean, modern and quiet. Although the hotel restaurant is closed, there is no shortage nearby of where you can find a place for food or drink. I do recommend if you are driving a vehicle, check in at the front desk to confirm the correct parking garage to park in because despite what you read on the websites, it is not the one across the street that they contract with. Would I stay here again? Absolutely!

Posted by , from Bristol on Mar 28, 2023

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Comment from Hotel Management

Mar 29, 2023 by Customer Service

Thank you for taking the time to share your 4/5 review with us, Nicole.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

5 out of 5
I absolutely loved the location of this hotel. We walked to Times Square, Rockefeller Center and our Broadway show without any trouble. Lots of shopping and restaurants nearby as well. I traveled with my mom so I was a little worried about walking back to the hotel at night, but it was completely safe. 8th Ave is a busy street so you can walk this at night after your Broadway show without feeling nervous. The room is slightly bigger than many NYC hotel rooms and we had 2 full-sized beds in the room. In addition, the room was extremely clean and very quiet. We asked "tourist-type" questions at the front desk and everyone working was very helpful and kind. House keeping stopped us on our way out in the morning to see if we needed more coffee, towels, etc. This hotel exceeded our expectations. We will be back!

Posted by on Jan 26, 2023

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Comment from Hotel Management

Jan 27, 2023 by Hilton Garden Inn Times Square South

Thank you for staying with us. We can't wait to have you again

5 out of 5

Posted by on Jan 8, 2023

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5 out of 5

Posted by on Dec 15, 2022

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5 out of 5
We love everything about it

Posted by on Oct 16, 2022

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Comment from Hotel Management

Oct 17, 2022 by Front Desk Team

Linda, Thank you for the fantastic 5-star review and for choosing the Hilton Garden Inn New York Times Square South for your fall travels. We're thrilled you enjoyed every aspect of your stay and hope to welcome you back again soon.

3 out of 5
The property was conveniently located but one night there was a homeless person sleeping right in front of the door. I didn't feel safe walking alone. The first room we were given was not acceptable. The sink wouldn't drain and the window blinds had a missing panel. Light was coming in the room all night. After complaining we were moved to a much better room

Posted by on Oct 7, 2022

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Comment from Hotel Management

Oct 10, 2022 by Front Desk Team

Terry, Thank you for taking the time to review our Times Square hotel and for being our valued guest. We apologize for the inconveniences you experienced during your stay. We appreciate the feedback and hope to welcome you back again soon.

5 out of 5
Everything was nice and clean. We had the balcony room and there was a table outside so it was nice to have coffee and relax outside.

Posted by on Sep 6, 2022

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Comment from Hotel Management

Sep 6, 2022 by Front Desk Team

Juan, Thank you for the 5-star review and for choosing the Hilton Garden Inn New York Times Square South for your travels. We're happy to learn you enjoyed your stay and hope to see you again soon.

5 out of 5
It would have been great if they had complimentary coffee especially since breakfast didn’t exist. But otherwise it was a beautiful and clean hotel

Posted by on Jul 26, 2022

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Comment from Hotel Management

Aug 16, 2022 by Front Desk Team

Zachary, Thank you for choosing our hotel and for your review. We hope to welcome you back again in the future.

5 out of 5

Posted by on Jul 24, 2022

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4 out of 5

Posted by on Jun 11, 2022

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About the Hilton Garden Inn New York Times Square South

Location 326 W 37th St, New York, NY 10018

Property Features

There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New York Times Square South. This 3-star New York hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 22 levels
  • Built in 2017
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: Penn Station (1.1 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.3 mi)

Room Amenities

Hilton Garden Inn New York Times Square South offers 250 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Refrigerator
  • Microwave
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 9:00 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Security system
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 for adults and USD 12 for children
  • Nearby parking fee: USD 58 per night (25 ft away)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn New York Times Square South Hotel
  • Hilton Garden Inn Times Square South Hotel
  • Hilton Garden Inn Times Square South
  • Hilton Garden Inn West 37th times Square South
  • Hilton Garn Inn Times Square
  • Hilton York Times Square York
  • Hilton Garden Inn New York Times Square South Hotel
  • Hilton Garden Inn New York Times Square South New York
  • Hilton Garden Inn New York Times Square South Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.