Great experience but rooms too dark
Posted Nov 21, 2016 on Expedia
Great hotel for convenience, near Central Park, Lincoln Center, and Columbus Circle. We had a great room rate through Expedia. My only complaint is that the rooms are too gloomy and dark with black-out curtains, dim in-room lighting, and dark wallpaper and interior furnishings. It is impossible to bring in outdoor daylight because windows face directly into other hotel rooms and leave no privacy. I don't know why they didn't opt for the inexpensive and easy fix of hanging sheer privacy curtains that still allow light in. These unusually dark rooms may not deter a guest staying for one or two nights, but would discourage return guests with longer stays. I have had 3 stays in this hotel, two in a single room, and recently in a junior suite and the dim lighting was the same for all.
Comment from Hotel Management
Nov 28, 2016 by Daria Odintsova, Hotel Management
We appreciate you taking your time and writing a review about us here. We are glad you liked our location and ambiance. But I am so sorry to hear that room was too dark by your standards and you haven't felt private enough while the curtain stayed open. We have so many rooms facing with a street view where you get a lot of sunlight, and I wish you could let us know about that issue during your stay so we could relocate you to a brighter room. Please come and stay with us again. We'll do our best to meet all your expectations next time. Thank you!