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4.1 out of 5

"The Hotel itself was nice and clean. It was in a great location. The staff were not friendly and accommodating. I needed silverware to eat dinner and ... " More

By a verified traveler on Thu 22 Dec 2022

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Hotel Description

3.5-star hotel near Madison Square Garden

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Herald Square. Times Square and Jacob K. Javits Convention Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free internet in public areas. A coffee shop, a terrace, and express check-in are also on offer.

Standard Room, 1 Double Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$162* Per night/room Mar 24 - Mar 25

Premium Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 Double Bed, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

voco Times Square South New York, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for voco Times Square South New York, an IHG Hotel

Everyone (3) Couples (4)
5 out of 5
Decent place.

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by Silvia R. - voco Times Square South

Thank you for your 5-star review, Daniel! We appreciate you for staying with us.

3 out of 5

Posted by , from Yarmouthport on Jan 16, 2023

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3 out of 5
The Hotel itself was nice and clean. It was in a great location. The staff were not friendly and accommodating. I needed silverware to eat dinner and they said they would bring it up and brought it the next morning.

Posted by , from FT MYERS on Dec 22, 2022

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Comment from Hotel Management

Dec 23, 2022 by Aleksandra V. - voco Times Square South

Thank you for taking the time to share your feedback, Brandon. We're glad that you liked our hotel and appreciate its cleanliness. However, we regret learning that your stay with us did not meet your expectations because of the issue with our staff. We assure you that your comments were shared with the management team for review and improvement. Thank you for your input.

5 out of 5

Posted by on Nov 20, 2022

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4 out of 5
Clean and nice hotel. Waiting for the elevator was the worst part.

Posted by , from Cortland on Nov 13, 2022

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Comment from Hotel Management

Nov 14, 2022 by Aleksandra V. - voco Times Square South

Thank you, Beth, for taking the time to share your feedback with us. We're glad that you liked our hotel and appreciated its cleanliness. We have shared your comments regarding the elevator with the management team for review. Thank you.

4 out of 5
No soap in the bathroom, had to call down to front desk

Posted by on Jun 15, 2022

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Comment from Hotel Management

Jun 15, 2022 by Meagan D. - Assistant General Manager

Thank you for choosing voco and for taking the time to provide feedback about your experience at voco TIMES SQUARE SOUTH NEW YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4 out of 5

Posted by on Apr 15, 2022

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5 out of 5
Location to Penn Station and Madison Square Garden make it super convenient. It's pretty much on par with the typical hotel room (small & run down) in this section of NYC. All in all though, we enjoyed our stay and the bed and pillows were good.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 12, 2022 by Silvia R.

We appreciate your feedback, Michael. We're glad that our property location was convenient for you and that you found our room, bed, and pillows comfortable during your stay. We hope to see you next time you're in town. Silvia R. Community Manager

About the voco Times Square South, an IHG Hotel

Location 343 West 36th Street, New York, NY 10018

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. Public spaces have free wired Internet. Event space at this hotel measures 437 square feet (41 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly voco Times Square South New York, an IHG Hotel.

  • 1 building
  • 224 guestrooms or units
  • 25 levels
  • 437 sq ft of conference space
  • 41 sq m of conference space
  • Built in 2012
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Penn Station (1 km / 0.6 mi)
  • Metro station: 34 St. - Penn Station (0.3 km / 0.2 mi)

Room Amenities

Voco Times Square South New York, an IHG Hotel offers 224 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:00 AM.

The Finches Den - This restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per accommodation, per day
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The children's breakfast fee applies to children age 8 and older.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150.00 per stay
  • Resort fee: USD 28.69 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 20 per person
  • Nearby parking fee: USD 50 per day (1640 ft away)
  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Central Times Square
  • Voco Times Square York, An Ihg
  • Voco Times Square South An IHG Hotel
  • voco Times Square South New York an IHG Hotel
  • voco Hotel Central Times Square South an IHG Hotel
  • voco Times Square South New York, an IHG Hotel Hotel
  • DoubleTree by Hilton Hotel New York Times Square South
  • voco Times Square South New York, an IHG Hotel New York
  • voco Times Square South New York, an IHG Hotel Hotel New York
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.