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4.6 out of 5

"I liked the location, it felt safe and was really close to downtown " More

By a verified traveler on Tue 31 Dec 2019

Hotel Description

4-star hotel near Times Square

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Macy's. Madison Square Garden and Madame Tussauds Wax Museum are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A computer station, dry cleaning, and luggage storage are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 251 guestrooms also offer free WiFi and LCD TVs. Room service, rainfall showerheads, and hair dryers are also available.

Executive Suite, 1 King Bed with Sofa bed (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Leisure)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Hearing, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza HY36 Midtown Manhattan ratings based on 10 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza HY36 Midtown Manhattan

Everyone (8) Couples (1) Family (1)
5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy your stay was a 5/5! We can't wait to welcome you back. Thank you. Nicole Crerand, Front Office Manager.

3 out of 5
I liked the location, it felt safe and was really close to downtown

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by JAM

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza HY36 for your recent trip to NYC. We are thrilled to hear that you enjoyed our central location. We hope to welcome you back the next time you travel to NYC. Jasmine Morales, Assistant Front Office Manager

5 out of 5

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 7, 2019 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy to hear you enjoyed your stay with us, especially the friendly and helpful staff, and high cleanliness standard we hold ourselves too! We hope to see you soon! Thank you, Nicole Crerand, Front Office Manager

3 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

May 27, 2019 by JAM

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza HY36 for your recent travels to NYC. We are sorry to hear that your stay wasn't what you expected. We would be happy to discuss this with you further. Please reach out to hotel management at your earliest convenience. We look forward to hearing from you. Jasmine Morales, Assistant Front Office Manager

5 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 17, 2019 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy to hear you enjoyed your stay with us, especially the friendly and helpful staff, and high cleanliness standard we hold ourselves too! We hope to see you soon! Thank you, Nicole Crerand, Front Office Manager

5 out of 5
Wow! Impressive gem of a hotel in midtown! In particular, the well-equipped gym and excellent staff. Elisha Reyes stands out as THE BESt front desk agent I've encountered and I travel a lot!

Posted by on Mar 30, 2019

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Comment from Hotel Management

Mar 31, 2019 by JAM

Dear Nina, Thank you for choosing to stay with us at Crowne Plaza HY36 for your recent travels to NYC. We are happy to hear that you enjoyed the trip and that you found Elisha to be particularly helpful. We hope to see you the next time you travel to NYC! Jasmine Morales, Assistant Front Office Manager

5 out of 5
we got greeted with a complimentary champagne flute for each guest

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 7, 2019 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy to hear you enjoyed your stay with us, especially the friendly and helpful staff, and high cleanliness standard we hold ourselves too! We hope to see you soon! Thank you, Nicole Crerand, Front Office Manager

5 out of 5
Great location..The room was cleanand great customer service...

Posted by on Dec 28, 2018

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Comment from Hotel Management

Dec 28, 2018 by Jasmine Morales Assistant Front Office Managerr

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza HY36. I am glad that you enjoyed our central location and pleasant staff. We hope to see you next time you travel to NYC!

5 out of 5
Nice hotel in Midtown Manhattan, close to Madison Square Garden, and Broadway.

Posted by on Dec 17, 2018

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Comment from Hotel Management

Dec 17, 2018 by Jasmine Morales Assistant Front Office Manager

Dear Guest, Thank you for your head feedback. I am glad to hear that you enjoyed our proximity to Madison Square Garden. We hope to see you the next time you travel to NYC!

5 out of 5

Great hotel right next to Times Square

Pros: Proximity to Subways and Penn Station
Cons: Larger print as to what floors have the amenities you need. Like ice machine and how to find it. Better to have a machine on every floor.
Location: Times square, easy access to Yankee Stadium, Central Park
Greay Location, able to get room hours earlier than the 3 o'clock chekin. Huge plus when you arrive at 8:30 am expecting to only be able to drop off bags. Quick znd easy check-in and check-out.

Posted by on Oct 20, 2017

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Comment from Hotel Management

Oct 22, 2017 by Annie

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. I am thrilled to hear you enjoyed your stay with us, especially the central location and efficient staff! We hope to see you soon! Annie Schechter, Director of Guest Services

About the Crowne Plaza HY36 Midtown Manhattan

Location 320 W 36th St, New York, NY 10018

Renovations + Closures

This property is closed from March 22 2020 to October 31 2020 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Crowne Plaza HY36 Midtown Manhattan also features a fitness center, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 251 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (27.9 km / 17.4 mi)
  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. - Penn Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza HY36 Midtown Manhattan offers 251 accommodations with safes and bathrobes. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Crowne Plaza HY36 Midtown Manhattan has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 35.0 per night.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 35 per person (approximately)
  • Valet parking fee: USD 55 per night
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Facilities fee: USD 30 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Midtown Manhattan Hotel
  • Crowne Plaza Midtown Manhattan New York
  • Crowne Plaza HY36 Midtown Manhattan Hotel
  • Crowne Plaza HY36 Hotel
  • Crowne Plaza HY36
  • Crowne Plaza Midtown Manhattan
  • Crowne Plaza HY36 Midtown Manhattan Hotel
  • Crowne Plaza HY36 Midtown Manhattan New York
  • Crowne Plaza HY36 Midtown Manhattan Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.