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4.8 out of 5

"The staff was excellent. Ro was very clean and updated. Also had a great breakfast at the hotel Will definitely stay there again. " More

By a verified traveler on Mon 27 Mar 2023

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Hotel Description

4-star hotel near Madison Square Garden

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Times Square. Broadway and Empire State Building are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. A computer station, dry cleaning, and luggage storage are also on offer.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$189* Per night/room Jun 11 - Jun 12

Suite, 1 Bedroom, Accessible (Mobility, Roll In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Broadway)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible (Mobility, Roll In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel

Everyone (3) Couples (1) Family (10)
5 out of 5
The staff was excellent. Ro was very clean and updated. Also had a great breakfast at the hotel Will definitely stay there again.

Posted by on Mar 27, 2023

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Comment from Hotel Management

Mar 27, 2023 by Ashley Schultz

Thank you for your feedback!

5 out of 5
Beautiful hotel within walking distance from everything! Staff was amazing and friendly!!

Posted by on Dec 24, 2022

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Comment from Hotel Management

Dec 27, 2022 by Ashley Schultz

Thank you for staying with us!

5 out of 5
Very friendly staff, clean and convenient to everything we wanted to do. Would highly recommend and will stay again.

Posted by on Dec 21, 2022

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5 out of 5

Posted by on Aug 30, 2022

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4 out of 5
The staff were extremely helpful and nice. They deserve a five star rating in my opinion and the food at the restaurant is great and the property is in proximity with many places, so it was easy to get around.

Posted by on Jul 11, 2022

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Comment from Hotel Management

Jul 18, 2022 by Ashley Schultz

Thank you so much for your excellent review! I am glad to hear you enjoyed your interactions with our staff. We look forward to seeing you again soon!

5 out of 5
The staff was very friendly and made recommendations for where we should eat close by. The room was clean, quite and had plenty of space. The location was excellent. Close to most everything and close to the subway. Nice restaurant and bar downstairs too. I would definitely stay there again.

Posted by , from Wilmington on Apr 10, 2022

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Comment from Hotel Management

Apr 12, 2022 by Christopher Gerdes Operations Manager

Good Day Sydney, Thank you so much for your kind review. We are always thrilled to learn that our team provided you with the excellent service you deserve. Please know that we will always work hard to give you an amazing stay. Until Next Time

5 out of 5
The rooms were a good size and had everything we needed. All of the staff we interacted with were excellent and super helpful. The onsite restaurant/bar was great! We had a great time and the staff in the restaurant was top-notch.

Posted by , from CLAREMONT on Mar 15, 2022

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Comment from Hotel Management

Mar 16, 2022 by Christopher Gerdes Operations Manager

Good Afternoon Thank you so much for your kind review! We are so thrilled to have learned that you enjoyed your stay. We will always work very hard to provide you with the best stay because that is what you deserve. Please know that we will always be here to provide you with the best we have to offer. We hope to see you again.

5 out of 5
Ashley (front desk) was amazing! She was helpful in providing suggestions for restaurants, things to do and apps to help navigate through the City.

Posted by on Feb 24, 2022

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Comment from Hotel Management

Mar 6, 2022 by Christopher Gerdes Operations Manager

Good Afternoon Thank you so much for your kind review. We are so thrilled that you enjoyed your stay. I agree Ashley is so great! Please know that our team will always be ready to welcome you back for another amazing Big Apple Adventure

4 out of 5
Staff excellent Cleanliness average Water in shower not hot

Posted by , from SAN GERONIMO on Feb 23, 2022

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Comment from Hotel Management

Mar 6, 2022 by Christopher Gerdes Operations Manager

Good Afternoon Thank you so much for your kind review. We are all so thrilled to have learned that you enjoyed our team and clean rooms. I am so sorry to have learned about the hot water during your stay. This feedback has helped us to address the issue and for that we thank you. We hope to see you again soon

5 out of 5

Posted by on Oct 24, 2021

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About the Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel

Location 320 W 36th St, New York, NY 10018

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel also features a fitness center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This 4-star New York hotel is smoke free.

  • 251 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. - Penn Station (0.3 km / 0.2 mi)

Room Amenities

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel offers 251 accommodations with safes and designer toiletries. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 35.0 per night.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 14–35 per person
  • Nearby parking fee: USD 67.50 per day (1000 ft away; open 6:00 AM to midnight)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Facilities fee: USD 29 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Midtown Manhattan Hotel
  • Crowne Plaza Midtown Manhattan New York
  • Crowne Plaza HY36 Midtown Manhattan Hotel
  • Crowne Plaza HY36 Hotel
  • Crowne Plaza HY36
  • Crowne Plaza Midtown Manhattan
  • Crowne Plaza HY36 Midtown Manhattan
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel Hotel
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel New York
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.