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4.6 out of 5

"They were beyond helpful to us " More

By a verified traveler on Tue 24 Aug 2021

Hotel Description

4-star hotel in Midtown

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find Madison Square Garden and Times Square. Macy's and American Lyric Theater are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a computer station, and dry cleaning are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 251 guestrooms also offer free WiFi and LCD TVs. Room service, rainfall showerheads, and hair dryers are also available.

Room, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Sep 26 - Sep 27

Executive Suite (Roll-In Shower)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (Leisure)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible (Roll-In Shower)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel

Everyone (8) Couples (1) Family (5)
5 out of 5
They were beyond helpful to us

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 24, 2021 by Christopher Gerdes Operations Manager

Good Afternoon Thank you so much for your kind review. We are all so happy to have learned you enjoyed your stay with us. Please know that we are ready to welcome you back for another great stay! Be Well

5 out of 5
Lovely hotel with a great location! Chris at check in was super friendly and recommended places to eat in the area. Would definitely stay again.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 4, 2021 by AA

Dear Guest, We want to thank you for choosing Crowne Plaza as your NYC destination and truly appreciate your kind words towards our property and staff. Should you need further assistance, please do not hesitate to reach out and we wish to serve you again in the future. Best Regards, Crowne Plaza Team

4 out of 5
It’s basically a 3 star hotel surrounded by lots of similar types of hotels. It’s a couple of blocks from Penn Station. The staff are very friendly and efficient. The rooms are small, but clean. The beds are comfortable. For a relatively inexpensive stay in NYC, the hotel is fine.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 17, 2021 by Christopher Gerdes Operations Manager

Good Afternoon First and foremost thank you so much for your kind review of your stay with us at The Crowne Plaza HY36! We were thrilled to have learned that you enjoyed our amazing location and wonderful team. We hope to see you again soon.

5 out of 5
Hotel was great & so was the room. Staff was very friendly, although I did get charged a $19 fee after leaving & I'm not sure what for. I need to contact the hotel. We did leave our bags for a few hours after check out so I'm kind of assuming that is what the fee is. However no one told me there was a fee for that, so if that's what it is. I should have been told in advance. Other than that, we had an excellent stay & would definitely stay again.

Posted by on Jul 14, 2021

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Comment from Hotel Management

Jul 19, 2021 by Christopher Gerdes Operations Manager

Good Day Thank you so much for your visit and your kind review of your stay with us at The Crowne Plaza HY36. I see that you loved our warm staff and our awesome rooms. It was a pleasure welcoming you! Please know we are here for you anytime you are ready for another adventure! I also read your concerns in regards to the 19$ fee. This fee is listed in your emailed confirmation. This fee covers the additional amenities such as what you've mentioned above. Please know that we will always be ready to welcome you back for another amazing NYC adventure! Be Well

5 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 3, 2021 by John

Thank you for the great review!

5 out of 5

Posted by on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy your stay was a 5/5! We can't wait to welcome you back. Thank you. Nicole Crerand, Front Office Manager.

3 out of 5
I liked the location, it felt safe and was really close to downtown

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by JAM

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza HY36 for your recent trip to NYC. We are thrilled to hear that you enjoyed our central location. We hope to welcome you back the next time you travel to NYC. Jasmine Morales, Assistant Front Office Manager

5 out of 5

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 7, 2019 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy to hear you enjoyed your stay with us, especially the friendly and helpful staff, and high cleanliness standard we hold ourselves too! We hope to see you soon! Thank you, Nicole Crerand, Front Office Manager

3 out of 5

Posted by on May 22, 2019

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Comment from Hotel Management

May 27, 2019 by JAM

Dear Guest, Thank you for choosing to stay with us at Crowne Plaza HY36 for your recent travels to NYC. We are sorry to hear that your stay wasn't what you expected. We would be happy to discuss this with you further. Please reach out to hotel management at your earliest convenience. We look forward to hearing from you. Jasmine Morales, Assistant Front Office Manager

5 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 17, 2019 by Nicole Crerand

Dear Guest, Thank you for choosing the Crowne Plaza HY36 for your recent travels to NYC. We are so happy to hear you enjoyed your stay with us, especially the friendly and helpful staff, and high cleanliness standard we hold ourselves too! We hope to see you soon! Thank you, Nicole Crerand, Front Office Manager

About the Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel

Location 320 W 36th St, New York, NY 10018

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. The business-friendly Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel also features a fitness center, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 4-star New York hotel is smoke free.

  • 251 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (1 km / 0.6 mi)
  • Metro station: 34 St. - Penn Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel offers 251 accommodations with safes and bathrobes. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 35.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 21.80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14 and USD 35 per person (approximately)
  • Self parking fee: USD 67.0 per day
  • Crib (infant bed) fee: USD 35.0 per night
  • Facilities fee: USD 30 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Midtown Manhattan Hotel
  • Crowne Plaza Midtown Manhattan New York
  • Crowne Plaza HY36 Midtown Manhattan Hotel
  • Crowne Plaza HY36 Hotel
  • Crowne Plaza HY36
  • Crowne Plaza Midtown Manhattan
  • Crowne Plaza HY36 Midtown Manhattan
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel Hotel
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel New York
  • Crowne Plaza HY36 Midtown Manhattan, an IHG Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.