"Friendly staff, spacious room, only complaints are slow elevators (one out of service while we were there) and one of the TV's less than stellar pictu ... " More

By a verified traveler on Mon 15 Jan 2018

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Hotel Description

Bentley Hotel puts you in the heart of Manhattan, within a 20-minute stroll of popular places like Bloomingdale's and Barney's. Highlights at this boutique hotel include a restaurant and a bar/lounge.

All 197 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, free newspapers, and safes. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include designer toiletries and premium bedding. Room service, hair dryers, and phones are also available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find laundry facilities, concierge services, and a 24-hour front desk. There's also the convenience of self parking.

Attractions within a 30-minute walk of this 4-star Upper East Side hotel include Chrysler Building and United Nations Headquarters.

Superior Room, 1 King or 1 Queen Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90 per night

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bentley Hotel ratings based on 119 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0
5 out of 5
Friendly staff, spacious room, only complaints are slow elevators (one out of service while we were there) and one of the TV's less than stellar picture. Every thing else was wonderful.

Posted by , from Maryland on Jan 15, 2018

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1 out of 5

Very disappointing

Pros: The staff were very sweet.
Cons: Everything.
We have stayed at this hotel at least 4 other times but this time was a disaster. The first room we were given for our 7 night stay had no heat (an "engineer" had to come and fix it) and the fix was that the heat never turned off (the thermostat was just a decoration on the wall) and it was 80F in the room. The other thing was that the toilet leaked. For 4 days we complained about this and each day we were told it was fixed, but it wasn't. Another small inconvenience was that the drawers in the room could not be closed without using both knees to slam them closed. We were told that that was because the furniture was new. Excuse me??? Then we were moved to another room that had the same heat issues. Finally, on the next to last night we stayed, the light fixture fell down from the ceiling waking us at 5 am. This hotel needs to get its act together.

Posted by , from Bethesda, MD on Dec 17, 2017

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Comment from Hotel Management

Dec 26, 2017 by Joseph M.

Hello TTH, We are sorry to hear that your stay with us was less than satisfactory. We hope to be afforded another opportunity to better serve you in the near future. All the best, Joseph M. Front Office Manager

2 out of 5

In NY for a wedding

Pros: Great staff, and the breakfasts were good.
Cons: Replace the heating and A/C that don't function.
Location: Location was nice, although not much to do without walking several blocks.
The PTAC unit for heating and A/C in our room was not functioning during our entire 2-day visit. It made noise but no air came out. As as result, the room was hot and stuffy. Also, there was no safe in our room as promised. Cars honked on the street outside our window all night.

Posted by , from Nebraska on Nov 20, 2017

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Comment from Hotel Management

Nov 23, 2017 by JPD

Thank you for providing feedback On the Bentley Hotel. We apologize for any inconvenience encountered during your stay with us. We are disappointed to see your experience was less than what is expected. If at all possible we would greatly appreciate the chance to have you return to provide a much better experience than this one.

4 out of 5

On the Upper East Side

Pros: Cleanliness, seemed to have been refurnished recently. Location near relatives
Cons: Sound proofing between rooms. The elevator was dark, so the room floor panel was hard to read. Breakfast options were just so/so.
Location: Great for the Frick Gallery and Central Park, museums and galleries.
The other reviews were accurate: the sound proofing between rooms is a problem. Once the 5 girls on the other side of the wall departed, my room became quiet and was extremely comfortable. The location is great but without near access to the subway system. Superb for access to the medical centers in the area.

Posted by , from Oregon on Jun 29, 2016

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4 out of 5

Nice experience overall

The hotel is very nice, loved the glam style but located a bit far east and not super close to much. The staff was friendly, helpful and welcoming at check in. The room was tiny, which took some getting used to, but it was well decorated, and had almost everything I could need. That said, there was no Do Not Disturb sign in the room, and when I called in the morning requesting one, it never came (no big deal). Don't miss the penthouse restaurant, which no one mentioned and I didn't see until my last night. I was disappointed I didn't have more time to enjoy it; the view is OUTSTANDING, although the food was overpriced and not super impressive. Despite some of the small drawbacks, it really was a good experience, and I would recommend staying there if you're planning to be on the East Side.

Posted by , from San Francisco, CA on Nov 11, 2015

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4 out of 5

Hotel Bentley - Toward the Upper East Side

Pros: The rooms are very good sized, clean and well 'maintained'. The staff is pleasant and very helpful.
Cons: Stop charging for WiFi. Allow guests to store creamer, etc. in the in room refrigerator without the fear of being charged $25.00 per day.
Location: It is a brisk 10 - 15 minute walk to/from the nearest subway stop but I always felt safe on the walk because there were always 'others' walking.
Hotel Bentley is a great hotel if you can get it for a good price and if being outside of mid-town Manhattan is okay with you. It is a brisk 10 - 15 minute walk to/from the nearest subway stop. The hotel itself is great. The rooms are very good sized, clean and well 'maintained'. The staff is pleasant and very helpful. On the less positive side, it bothered me that they charged $12.95 (or so) per day for WiFi. I skipped it and took advantage of free WiFi at Starbucks. This was pretty much based on 'principle'. I also found very annoying the fact that the use of the in room refrigerator could cost you $25.00 per day. It is not exactly easy to 'run out' for a quick cup of coffee in the morning given the hotel location so the in room Keurig coffee maker was welcoming. I wanted to store my creamer in the refrigerator, but not at $25.00 per day. I would certainly stay here again. but it would have to be at a 'good rate'.

Posted by , from Boston on Nov 4, 2015

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3 out of 5

Nice hotel

Decent hotel. But some of my concerns were. The bathtub leaked, housekeeping didn't bring fresh washcloths everyday. And no vent in bathroom.

Posted by on Aug 23, 2015

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5 out of 5

Very nice view and staff

Felt very welcoming and luxurious. I would stay here every time I go to my

Posted by , from g on Jul 2, 2015

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3 out of 5

Not a good night sleep hotel

Pros: Staff
Cons: Better beds and ac.
Location: Location was good...away from the big crowds.
Room was too small, beds were hard and uncomfortable and ac unit is old and would wake me up every night when it would turn on. Staff was awesome....very helpful in very way.

Posted by on Jul 2, 2015

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4 out of 5

Good hotel right in the middle of the city

Pros: Nice and accommodating staff.
The room I shared with a friend was comfortable, although somewhat small. Beds were extremely comfortable and the linens very nice. Not having a breakfast or lunch place in the hotel (they do have a rooftop restaurant for dinner) made it a little difficult to eat, although they do offer room service breakfast. Usual high charges for room service food and goodies in the room ($7/bottle of water!!!!). All in all, a good place and certainly a bargain (special rate for three nights). I'd go back.

Posted by on Mar 27, 2015

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center, limo/town car service, and a meeting room. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Bentley Hotel. Parking is available for a fee. This 4-star Manhattan hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 21 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.6 km / 9.1 mi)
  • Train station: New York Grand Central Terminal Station (3 km / 1.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Bentley Hotel offers 197 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Manhattan hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and refrigerators can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Luxury bedding
  • Cribs available
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Nearby Activities

Guests enjoy discounted access to a health club about five blocks away. One block north of the Bentley, runners and walkers can access a popular riverside pathway. A playground is next to the hotel.

Beautiful Central Park, six blocks west, offers walking, biking, and running paths; in-line and ice-skating; birding; boating; and a host of other recreational diversions.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pets

  • Pets: USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 100.00 and a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 18 for adults and USD 12 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (2-device limit, rates may vary)
  • Self parking fee: USD 25 - 35 per night
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25.00 per pet, per night plus USD 100.00 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bentley Hotel
  • Bentley Hotel New York
  • Bentley New York
  • Hotel Bentley
  • Bentley Hotel Nyc
  • Bentley New York City
  • Hotel Bentley New York
  • Bentley Hotel New York City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.