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4.0 out of 5

"At first I found the room stark but it grew on me. The clean lines and lack of the typical hotel furniture was very soothing and relaxing. The bed one ... " More

By a verified traveler on Sat 11 Aug 2018

Hotel Description

4.5-star luxury hotel near Jacques Cartier Square

Heart of Montreal

A stay at this Old Montreal hotel places you steps from Jacques Cartier Square and within a 5-minute walk of Bonsecours Market. Old Port and Notre Dame Basilica are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. You'll appreciate the a rooftop terrace, bar/lounge, and laundry facilities.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and Frette Italian sheets, the 127 guestrooms offer thoughtful touches like espresso makers and bathrobes. LCD TVs come with cable channels, and other amenities include free WiFi and 24-hour room service. Housekeeping is available on request.

Suite (Maison William Gray)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed (Alcove)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Alcove)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Alcove)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel William Gray ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel William Gray

Everyone (2) Couples (1)
5 out of 5

Hotel William Gray

Pros: Simple, clean look of the room. Comfort of the bed.
Cons: You needed to request ice. Would have been helpful if more readily available.
Location: Steps away from the historic part of Montreal. We walked to everything.
At first I found the room stark but it grew on me. The clean lines and lack of the typical hotel furniture was very soothing and relaxing. The bed one of the best we ever slept on outside of our home. The messaging shower with all the different shower heads made it very "spa-like" The hotel restaurant was very good for breakfasts. Staff were very helpful to our needs and requests.

Posted by , from Pittsburgh, Pa. on Aug 11, 2018

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Comment from Hotel Management

Aug 12, 2018 by Frederik H

Bonjour Kate, Thank you for writing such a detailed review! We appreciate your comments. We are happy that you warmed up to the hotel's design and style. I will share your comments with the staff. We decided not to put ice machines on the floor to reduce the noise but you are right that it would be more available. Let us know if you plan on coming back to Montreal! Warm regards,

5 out of 5
Was a little disappointed upon arrival due to the ongoing construction outside of the hotel. Was prepared to have this impact our stay. However, the staff was so welcoming and accommodating. The facilities were wonderful. Already planning our next stay.

Posted by on Aug 5, 2018

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Comment from Hotel Management

Aug 6, 2018 by Frederik H

Bonjour Guest, Thank you for taking the time to leave a 5 stars review! We are very glad that the construction did not impact your stay negatively, we do our best to accommodate everyone. We can't wait to have you back! Let us know when you plan on coming. Kind regards,¸ Frederik H

2 out of 5
Pros: Great decor to main spaces, nice location.
Cons: Client experience: say hi upon arrival, if busy, say we'll be with you in a minute. Nobody even looked at us for 5 minutes.
Overpriced for the experience: very nice look to the hotel, nice location. Were not greeted by staff upon arrival (the two people there were helping a couple, one with access to wifi and the other with directions in the city), room very "cold feeling" - not cozy, and overpriced. Restaurant for breakfast: again, disappointing. Will not return and would not recommend.

Posted by on Dec 12, 2016

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Comment from Hotel Management

Dec 21, 2016 by Madeleine J

Dear Guest, We would like to apologize for your experience not being up to our standards or yours. We have already addressed the issues you encountered and hope to have the chance to welcome you back again in the future in order to show you a true William Gray experience. Regards, Madeleine Jones Guest Experience Manager

Property Features

Hotel William Gray offers its guests a full-service spa and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A rooftop terrace, a library, and tour/ticket assistance are also featured at the luxury Hotel William Gray. Parking is available for a fee. This 4.5-star Montreal hotel is smoke free.

  • 127 guestrooms or units
  • 8 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Pierre Elliott Trudeau Intl. Airport (YUL) (19.4 km / 12.1 mi)
  • Train station: Montreal Central Station (2.7 km / 1.7 mi)
  • Metro station: Champ-de-Mars Station (0.6 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel William Gray offers 127 accommodations with minibars and espresso makers. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 49-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 10:30 AM.

Maggie Oakes - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Terrasse William Gray - Onsite seafood restaurant. Guests can enjoy drinks at the bar. Open daily.

Cafe Olimpico - Onsite café.

Lobby Bar - This lobby lounge serves light fare only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa William Gray. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • One child stays free
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property Registry Number - 293576
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 20 and CAD 40 per person (approximately)
  • Valet parking fee: CAD 36.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel William Gray Montreal
  • William Gray Montreal
  • H Tel William Gray
  • 421 Rue Saint Vincent
  • Hotel William Gray Hotel
  • Hotel William Gray Montreal
  • Hotel William Gray Hotel Montreal

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.