6/10 Okay
lucinda
Traveled with family
Dec 5, 2025
Liked: Cleanliness
Disliked: Amenities
We stayed summer of 2024 and November of this year 2025. Both times the rooms were very clean. This time though our room was absolutely infested with mosquitoes. Went twice to the front desk to let them known the second time I was given a can of mosquito repellant and was told it was not an issue. My son was absolutely eaten alive from mosquitos. I noticed they were particularly bad in the bathroom, and think they were coming in through the drains. For a $400 a night hotel I think this is un acceptable. It is a beautiful hotel , no doubt. But you should not have to spray yourself yourself with DEET while staying in the room. Period. Also when not being eaten alive by mosquitoes, there are few places to relax on the property. Last visit , the pool area closed at 7 , it now closes at 5pm ! This is to provide more space for the sushi restaurant downstairs to have more tables. The lobby is packed with restaurant guests and Uber eats delivery drivers and there is no where really go besides your room .. I truly felt like it’s a restaurant first $ and a hotel second. And on a side note 2 “complementary “ coffee pods for a 4 night , $1600 stay is absurd. Do better. Probably won’t be staying again.
lucinda
Stayed 4 nights in Nov 2025
