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Best Western Plus Miami-Doral/Dolphin Mall

2.5-star property
3875 NW 107th Avenue, Doral, FL 1-855-201-7819

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3.4 out of 5
See all 11 Travelocity Reviews

"Clean room, comfy beds, great amenities, great breakfast and friendly staff " More

By a verified traveler on Sun 01 Mar 2020

Points Of Interest

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Hotel Description

Hotel near Dolphin Mall in Doral

Close to airport

Within 3 miles (5 km) of this hotel, you'll find Miami International Mall and Dolphin Mall. CityPlace Doral and Doral Central Park are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 103 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Miami-Doral/Dolphin Mall ratings based on 11 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Miami-Doral/Dolphin Mall

Everyone (6) Couples (2) Family (2)
2 out of 5
the place was damp and smell like mold. it was kind difficulty to breath.

Posted by , from georgia on Jan 13, 2021

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Comment from Hotel Management

Jan 13, 2021 by Front Office Manager Pablo

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

1 out of 5
I had to wait in the lobby for 45 minutes before getting checked in nobody at the front desk

Posted by on Jun 20, 2020

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Comment from Hotel Management

Jun 20, 2020 by Front Office Manager Pablo

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

5 out of 5
Clean room, comfy beds, great amenities, great breakfast and friendly staff

Posted by , from Miami, Fl on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by FOM PABLO

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Carolyn Reynoso General Manager Best Western Plus Miami-Doral/Dolphin Mall

1 out of 5
There were many difficulties. I waited for the van pickup at the airport for over an hour, and it was only after several telephone calls during which the front desk told me that van was on the way, that one actually appeared. When I arrived at the hotel I was chedked in and given given an electronic card room key whih did not work in the room lock. I returned to the desk and told the desk clerk that the key was not working, and he slid the card through a device and said that I sould go back and try it again, which I did to no avail. When I returned to the desk, admittedly more than a little annoyed, the was another person at the desk and she said that I should have a different room. This time the card key worked perfectly. Then, when I used the wifi information on a printed piece of paper in the envelope with the electronic room key, I noticed that the airport shuttle was scheduled to operate only between the hours of 6-8AM and 6-8PM, which was not what I had seen on the website when I booked the hotel. As my flight was scheduled to leave Miami airport at 6PM I was concerned, so I called the front desk to sort it out. When I said that I needed van transportation somewhere around 4 PM, I was told that the van did not operate at those hours, and when I said that the website information was different, the reply was that the hours had been changed. When I asked what my alternatives were, I was told that I should take a taxi. I eventually took an Uber ride.

Posted by , from Mendocino, California on Feb 16, 2020

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Comment from Hotel Management

Feb 21, 2020 by Front Office Manager Pablo

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Carolyn Reynoso General Manager Best Western Plus Miami-Doral/Dolphin Mall

5 out of 5

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 13, 2019 by A Gonzalez

Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards

4 out of 5
Enjoy the stay, except no free ride to the airport. Their time has changed.

Posted by on Nov 1, 2019

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Comment from Hotel Management

Nov 2, 2019 by Agonzalez

Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards,

4 out of 5
Staff friendly and pleasant. Location good. Very busy, lots of families from around the globe makes a nice atmosphere for your stay.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 19, 2019 by YELY

Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager

4 out of 5

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by yely

Thank you for choosing Best Western Plus Doral. We appreciate your feedback and are delighted to know you had a great stay. We look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager

4 out of 5

Posted by on Apr 22, 2019

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Comment from Hotel Management

Apr 23, 2019 by yely

Thank you for choosing Best Western Plus Doral. We appreciate your feedback and look forward to welcoming you back soon! Best regards, Yeleynis De La Barca Front Office Manager

2 out of 5
Pls people be aware, this hotel is not what is advertised, the WiFi only works when everyone is asleep, only a few TV channel works... and the bed is shaky... The shuttle never came to the airport to pick us up, we had to take a taxi, only to be told we needed to call the hotel to inform them that we would have needed the shuttle...thats not what is advertised The breakfast, is ok...

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 18, 2018 by yely

On behalf of our entire team here at Best Western Plus Doral we would like to offer you our sincere apologies for the inconveniences you experienced during your stay. We value your feedback and assure you we will take note of these incidents. We invite you to give us another opportunity in the future to provide you with a superior customer experience. Please do not hesitate to contact me should you need further assistance. Best regards, Yeleynis de la Barca Assistant General Manager

About the Best Western Plus Miami-Doral/Dolphin Mall

Location 3875 NW 107th Avenue, Doral, FL 33178

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Miami-Doral/Dolphin Mall offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Free breakfast is served daily. The business-friendly Best Western Plus Miami-Doral/Dolphin Mall also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Doral hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Miami International Airport (MIA) (13.8 km / 8.6 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Miami-Doral/Dolphin Mall offers 103 air-conditioned accommodations with video-game consoles and safes. Televisions come with cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows cleaning and disinfection practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Best Western Miami Airport West
  • Best Western Plus Miami Airport West
  • Best Western Plus Miami Airport West Inn
  • Best Western Miami Airport West Hotel Miami
  • Best Western Plus Miami-Doral/Dolphin Mall Hotel Doral
  • Best Western Plus Miami Airport West Inn Doral
  • Best Western Plus Miami Airport West Doral
  • Best Western Plus Miami-Doral/Dolphin Mall Hotel
  • Best Western Plus Miami-Doral/Dolphin Mall Doral
  • Miami Best Western
  • Best Western Miami Airport West Inn And Suites
  • Best Western Miami Airport West Hotel
  • Best Western Plus Miami Airport West Inn Suites
  • Best Western Plus Miami Doral/Dolphin Mall
  • Plus Miami Doral Dolphin Mall
  • Best Western Plus Miami-Doral/Dolphin Mall Hotel
  • Best Western Plus Miami-Doral/Dolphin Mall Doral
  • Best Western Plus Miami-Doral/Dolphin Mall Hotel Doral

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.