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Country Inn & Suites by Radisson, Merrillville, IN

3-star property
8311 Ohio, Merrillville, IN 1-855-201-7819
3.7 out of 5
Good!
See all 18 travelocity Reviews

"The staff was very helpful & friendly! " More

By a verified traveler on Thu 29 Jul 2021

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Hotel Description

Enjoy free breakfast at this 3-star Merrillville hotel

In entertainment district

Within 3 miles (5 km) of this Merrillville hotel, you'll find Westfield Southlake Mall and Vibra Hospital of Northwestern Indiana. Pinnacle Hospital Crown Point and Team Combat LIVE are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Impaired Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$85* Per night/room Dec 13 - Dec 14

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Country Inn & Suites by Radisson, Merrillville, IN ratings based on 18 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Merrillville, IN

Everyone (5) Couples (1) Family (13)
1 out of 5
I had a paid reservation and conformation number and could not get a room because they overbooked.

Posted by on Apr 30, 2022

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Comment from Hotel Management

May 2, 2022 by Manager

Hello Pamela,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2 out of 5
Property is not very well marked from off the highway. Service was rude. It was advertised that there was a hot breakfast. There is not. We had to sign something letting us know why. Linens were given to us at check in for the couch in the room. Because of covid they no longer supply them in the closet. However, the check in man dropped them on the floor then handed them to us. Gross!!! We were on the second floor and is sounded like the people above us were going to come through the ceiling. When they jumped our light fixture shock as if it was going to fall down. It finally settled around 11:30 pm.

Posted by , from racine on Dec 25, 2021

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Comment from Hotel Management

Dec 26, 2021 by Manager

I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

5 out of 5
The staff was very helpful & friendly!

Posted by on Jul 29, 2021

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Comment from Hotel Management

Sep 8, 2021 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

4 out of 5
love the suite like feel of the rooms. As of July 1, 2021 no warm breakfast they are still serving a sack lunch. The pool is not open due to COVID.

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 9, 2021 by Manager

It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and your comments about our pool. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2 out of 5
Very outdated. Carpets were filthy and the bathtub had mold. The pool and hot tub were closed due to covid but this was not listed when I reserved the room

Posted by on Sep 26, 2020

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Comment from Hotel Management

Sep 29, 2020 by Lisa, General Manager

Thank you for your honest feedback regarding your recent stay with us. I would like to personally apologize for the inconveniences that you experienced during your stay. I wanted to make you aware that we are under a new management company and are working on getting our property up to brand standards.

3 out of 5
Took forever to check in, gave up the wrong room and had to go back to desk, ac was not really cold, no light bulbs in lamps, smoke detector chirped all night...

Posted by , from IL on Aug 30, 2020

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Comment from Hotel Management

Sep 13, 2020 by Lisa, General Manager

Thank you for your honest feedback regarding your recent stay with us. I would like to personally apologize for the inconveniences that you experienced during your stay. I want to assure you that this is not typical of our award-winning team, and I will make sure that these issues get addressed immediately. I wanted to make you aware that we are under a new management company and are working on getting our property up to brand standards. Sincerely, Lisa French New General Manager

4 out of 5

Posted by on Jul 8, 2020

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Comment from Hotel Management

Jul 17, 2020 by General Manager

Dear Anonymous, Thank you for 4/5. Next time I hope we get all 5 stars.

5 out of 5
Property was very clean, elevator smelled awesome. The pool facility was great the water temperature was groovy getting in 2 thumbs up. My room was spotless the only two issues I had with the room 1. Because the building is close to the highway you can hear the noise of cars and trucks going by(but not a big deal for me) 2. You have no control over the heat temperature, it does not go pass 76 which was a tad cold for my liking( I put a blanket on the bed having come back from the pool because It was cold in room) The staff was very pleasant and kind. The property is close too MANY stores and 3 minutes from Southlake Mall. Over all My stay was exceptional.

Posted by on Feb 22, 2020

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Comment from Hotel Management

Mar 5, 2020 by Aaron R, GM

Thanks for the awesome review! Glad to see you enjoyed yourself!

5 out of 5
Rooms nice and clean. Staff was very friendly and accommodating. Breakfast was good also and had a variety of selection.

Posted by on Jan 21, 2020

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Comment from Hotel Management

Jan 24, 2020 by Aaron R, GM

Thank you for your 5 out of 5 review! Glad to see you enjoyed yourself!

4 out of 5
Nice hotel for the price. Road noise is a bid loud.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Aaron R, GM

Thank you for your feedback!

About the Country Inn & Suites by Radisson, Merrillville, IN

Location 8311 Ohio, Merrillville, IN 46410

Property Features

Country Inn & Suites by Radisson, Merrillville, IN offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. Free breakfast is available daily. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. The business-friendly Country Inn & Suites by Radisson, Merrillville, IN also features complimentary newspapers in the lobby, laundry facilities, and express check-out. Self parking is free. This 3-star Merrillville hotel is smoke free.

  • 62 guestrooms or units
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • To-go breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Country Inn & Suites by Radisson, Merrillville, IN offers 62 accommodations with coffee/tea makers and hair dryers. 40-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Carlson Merrillville
  • Country Inn Carlson Merrillville
  • Country Inn & Suites by Radisson, Merrillville, IN Hotel
  • Country Inn & Suites by Radisson, Merrillville, IN Merrillville
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.