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"The hotel was clean and in a nice location, but it had an overwhelming odor of marijuana. We mentioned it to the manager and front desk, but nothing w ... " More

By a verified traveler on Wed 23 Nov 2016

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Hotel Description

Enjoy free breakfast at this Memphis hotel

In Memphis

You'll be within 6 miles (10 km) of University of Memphis and 9 miles (15 km) of Stax Museum of American Soul Music. Graceland and Memphis Zoo are within 12 miles (20 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 112 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Microwaves, coffee/tea makers, and free weekday newspapers are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$65* Per night/room Nov 21 - Nov 22

Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Suites I-240 East-Airport ratings based on 21 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Quality Suites I-240 East-Airport

Everyone (4) Family (4)
1 out of 5
This place was the worst place ive ever been to. There was trash everywhere, the whole hotel smells like weed, our rooms didnt have smoke detectors in them, not to mention all of the drug deals and "hourly rate" situations we witnessed. I absolutely would not bring any children here under any circumstances...

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 6, 2021 by om

Thank you for choosing Quality Suites I-240 East. I am sorry that your experience did not meet your expectations. I will share your comments with our team and we hope you give us another chance to serve you in the future. Sincerely, Om Shah

1 out of 5
Extremely unclean. Corridors, elevator, stairwells, gym all not cleaned. Bathtub was clogged. Staff was pleasant.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 21, 2020 by Scott

Thank you for taking the time to write a hotel review. You did not enjoy your stay, and we did not exceed your expectations. Please accept my sincere apology. Scott Akin--Front Desk Manager.

1 out of 5
Bad order not clean at all !!!!! I will never stay there. EVER AGAIN !!!!

Posted by on Sep 8, 2019

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2 out of 5
The hotel is not located in a very desirable location. The parking lot was in poor condition. Trash was scattered everywhere. The dumpster out back was overflowing. The hotel smelled like smoke. The desk attendant was fast asleep when we checked out. Definitely not recommended!!

Posted by on Feb 19, 2019

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Comment from Hotel Management

Feb 24, 2019 by Scott A

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2 out of 5
I was disappointed with the cleanliness of the hotel and the strong smell of marijuana alll during the night Also the full breakfast wasn’t anywhere close to that, It had scrambled eggs, biscuits and gravy, waffles, juice, and coffee I would not come back here It is closer to a 1 than a 3.5

Posted by , from Cincinnati on Jun 12, 2018

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Comment from Hotel Management

Jul 11, 2018 by Scott

Thank you for the hotel review. It is important that we hear back from our guests even when the news is bad. We will work to improve. Scott Akin--Front Office Manager.

2 out of 5
Soon as you walk in the room, you see a couch that has all kind of nasty stains, it was nasty so no sitting on the couch. The window had a crack in it so all kind of dead bugs was in my room where the A/C unit is and had bugs in my flying all around in my room curtains was so nasty. Left over items for the previous guests. Will say the bed was clean. loved the sheets and pillows no bed bugs, bathroom clean, that was the most important detail to me. Loved the jetted tub and separate shower. Housekeepers just need to do a much better walk through before the room is issued to another guest. There was a ton of people there, lots of teenagers somebody pulled the fire alarm and woke up the whole hotel, that is not the hotels fault. I can say the location was good, close to other things such as gas station,family dollar, car wash and not far from Beale Street. I can visit this hotel again but it would not be my 1st choice

Posted by on May 14, 2018

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Comment from Hotel Management

May 23, 2018 by scott a

Dear, Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

3 out of 5

Clean hotel but a few minor annoyances

The hotel was clean and in a nice location, but it had an overwhelming odor of marijuana. We mentioned it to the manager and front desk, but nothing was done about it. Besides that, the experience was quite pleasurable.

Posted by , from Memphis on Nov 23, 2016

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3 out of 5

Noisy

Location: Good location
Very noisy throughout stay. Hallway was full of smoke at all times. Rooms was nice and clean.

Posted by , from nashville on Nov 15, 2016

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2 out of 5

Poorly managed....a real dump

The hotel has a 3 star rating, but the room was not 3 star maybe 1 to 2. The carpet was torn, old outdated furniture, the door looked as if kicked in and would not close securely. Waited over an hour for airport shuttle and the airport shuttle leaves on the hour in the morning to catch flights. Glad I asked or we would have missed our flight. The desk clerk was not too friendly with a care less attitude.

Posted by , from Memphis, TN on May 27, 2013

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5 out of 5

I love this place!

Pros: Free breakfast, Free Internet, Quiet
Cons: i can't live here.
I stay at this hotel quite often, because my business takes me to Memphis, but I have never written a hotel review before. They're doing quite a bit of remodeling at this property. They still have the same friendly management and staff, the good breakfast, the nice indoor swimming pool; however, now they have brand new furniture and flat screen TVs. All in all, I'd say this hotel is a good value. I don't know why everybody doesn't say here!

Posted by on Jan 31, 2012

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About the Quality Suites I-240 East-Airport

Location 2575 Thousand Oaks Cove, Memphis, TN 38118

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Suites I-240 East-Airport offers its guests an indoor pool and a spa tub. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 1400 square feet (130 square meters). A roundtrip airport shuttle is free (available 24 hours). The business-friendly Quality Suites I-240 East-Airport also features a picnic area, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. Smoking is allowed in designated areas at this Memphis hotel.

  • 1 building
  • 112 guestrooms or units
  • 4 levels
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Quality Suites I-240 East-Airport offers 112 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 32-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pull-out sofa bed
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

An indoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per pet, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites I-240 East-Airport
  • Comfort Suites I-240 East-Airport Hotel
  • Comfort Suites I-240 East-Airport Hotel Memphis
  • Comfort Suites I-240 East-Airport Memphis
  • Quality Suites I-240 East-Airport Hotel Memphis
  • Quality Suites I-240 East-Airport Hotel
  • Quality Suites I-240 East-Airport Memphis
  • Quality Suites I-240 East-Airport Hotel Memphis
  • Quality Suites I-240 East-Airport Hotel
  • Quality Suites I-240 East-Airport Memphis
  • Hotel Quality Suites I-240 East-Airport Memphis
  • Memphis Quality Suites I-240 East-Airport Hotel
  • Hotel Quality Suites I-240 East-Airport
  • Quality Suites I 240 East Airport
  • Comfort Suites I 240 East Airport
  • Quality Suites I 240 Memphis
  • Quality Suites I 240 Memphis
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  • Quality Suites I-240 East-Airport Memphis
  • Quality Suites I-240 East-Airport Hotel Memphis

You should know

  • Quality Suites I-240 East-Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.