Travelocity Verified Review
"I was very pleased with the cleanliness of the hotel and the friendliness of the staff. Unfortunately, my check-in experience was disappointing due to a mix-up with my room assignment.
I was given room keys in a sleeve with a room number written on it. When I went to that room, the key did not work. I returned to the front desk, only to find out that the room number written on my key sleeve was incorrect and actually belonged to another guest. The other guest staying with me was standing outside the room when the actual occupant approached and understandably asked why we were standing in front of their door. It was an embarrassing and uncomfortable situation, especially since we had been given keys and believed that this was our assigned room.
When I returned to the front desk, I was also initially addressed by the wrong name before I had to clarify that I was not that person. I was eventually given the correct room assignment, and the staff did apologize. However, as an IHG member, I felt there should have been a little more acknowledgment of the situation beyond a quick apology and simply providing the correct room number. Given the embarrassment and the fact that I was mistakenly given information and keys associated with another guest's room, I would have appreciated some type of complimentary gesture or accommodation.
Overall, the hotel was clean and the staff was pleasant, but I hope greater care is taken during check-in to ensure guests receive the correct room informa"
A verified traveler stayed at InterContinental Chicago Magnificent Mile by IHG
