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5.0 out of 5

"Gorgeous hotel, outstanding service and location. " More

By a verified traveler on Mon 16 Jul 2018

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Hotel Description

5-star luxury hotel near Royal Theatre

Central Madrid getaway

A stay at this Madrid Centro hotel places you steps from Royal Theatre and within a 5-minute walk of Plaza de Oriente. Royal Palace of Madrid and Sabatini Gardens are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and a gym are all featured at this luxury hotel. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. Make the most of the seasonal outdoor pool and a rooftop terrace, and relax with drinks at one of the 2 bars/lounges.

Free Internet, LED TVs

The 180 soundproofed guestrooms offer free WiFi and free wired Internet, as well as 24-hour room service. LED TVs come with satellite channels, and other amenities include minibars and premium bedding.

Classic Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$391* Per night/room Oct 31 - Nov 1

Deluxe Room (Red Level 2 adults+ 2 children)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Royal Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Red Level, Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Master Suite Red Level

Bed Count 1 King Bed Maximum Occupancy 4 Max

Palacio de los Duques Gran Meliá - The Leading Hotels of the World ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Everyone (4)
5 out of 5
Gorgeous hotel, outstanding service and location.

Posted by on Jul 16, 2018

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Comment from Hotel Management

Jul 16, 2018 by Guest Experience Department

Dear Rossanna, We are delighted to know you have enjoyed your stay at the Gran Meliá Palacio de los Duques. Every day we try to give the best of us to all our guest, in this line hard work, perseverance and dedication is always in our team skills. Wishing to host you again in the near future. Best regards, Guest Experience Department

5 out of 5

Great hotel

The best hotel in Madrid, rooms are great, service and locations can not find any other in Madrid, if you plan to visit Madrid this is the one

Posted by on Jul 24, 2017

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Comment from Hotel Management

Aug 20, 2017 by Guest Experience Department

Dear Client, thank you for your feedback. As you have mentioned, our hotel has a perfect location, lovely spacious rooms and wonderful staff that remains always at your assistance. We would be honored to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department

5 out of 5

Fabulous Facility

Pros: Everything
Cons: Nothing
Location: Right in the center of the old city and a short cab ride to the museums.
Gorgeous hotel, convenient location in center of everything. Exceptional staff, who anticipated every guest need and provided helpful information. Am a frequent traveler and found the concierge desk one of the best ever. Food and service in two of the hotel restaurants that I tried was also exceptional. Two wonderful surprises: the Spa. Again, excellent services; and the roof with a stunning view, beautiful infinity pool and loungers. Again, service that equaled the rest of the hotel.

Posted by , from CT on May 24, 2017

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5 out of 5

Excellent location.

Close to The Royal Palace, the Opera and Gran Via. The staff was friendly and always ready to help you.

Posted by , from Pembroke Pines, FL on May 6, 2017

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About the Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Location Cuesta de Santo Domingo, 5, Madrid, Madrid 28013

Property Features

Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa, a health club, and a seasonal outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. A rooftop terrace, a library, and tour/ticket assistance are also featured at the luxury Palacio de los Duques Gran Meliá - The Leading Hotels of the World. Parking is available for a fee. This 5-star Madrid hotel is smoke free.

  • 180 guestrooms or units
  • 6 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1851
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Madrid Principe Pio Station (1.9 km / 1.2 mi)
  • Metro station: Opera Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Palacio de los Duques Gran Meliá - The Leading Hotels of the World offers 180 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.

Dos Cielos Madrid - This restaurant specializes in local cuisine.

Corona Royal Gallery - This restaurant specializes in local cuisine. Guests can enjoy drinks at the bar.

Tea Corner - Onsite café.

Montmartre Restaurant - This restaurant specializes in regional cuisine.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Spa Services

Thai Room has 3 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily.

  • Sauna in spa
  • Number of treatment rooms 3
  • Thai massage
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of No between bookings. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meli� (Meli�).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 35 per person (approximately)
  • Valet parking fee: EUR 35 per day
  • Nearby parking fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ambassador TRYP Madrid
  • Hotel Madrid Ambassador
  • Madrid Ambassador Hotel
  • Madrid TRYP Ambassador
  • TRYP Ambassador
  • TRYP Ambassador Hotel
  • TRYP Ambassador Madrid Hotel
  • TRYP Hotel Ambassador Madrid
  • TRYP Madrid Ambassador
  • Gran Melia Palacio los Duques Hotel Madrid
  • Gran Melia Palacio los Duques Hotel
  • Gran Melia Palacio los Duques Madrid
  • Gran Melia Palacio los Duques
  • Tryp Ambassador Hotel Madrid
  • Tryp Hotel Ambassador
  • Palacio de los Duques Gran Meliá
  • Gran Melia Palacio de los Duques Leading Hotels of the World
  • Gran Meliá Palacio de los Duques Leading Hotels of the World

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of the Leading Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.