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4.3 out of 5

"good location. room facilities are not that great, specially the bathrooms. poor quality of the roof terrace bar. Service was good though " More

By a verified traveler on Tue 23 Jul 2019

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Hotel Description

5-star luxury hotel near El Retiro Park

Salamanca stay

Your stay at this Salamanca hotel places you within 2 miles (3 km) of El Retiro Park and Prado Museum. Royal Palace of Madrid is 2.8 mi (4.4 km) away.

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. WiFi in public areas is free.

Luxe linens, free WiFi

In addition to free WiFi, the 146 guestrooms offer 24-hour room service and minibars. Premium bedding, coffee/tea makers, and safes are also available.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$185* Per night/room Jun 12 - Jun 13

Family Room (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room (Grand Deluxe)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium Room (with Extra Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Premium)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Room (Grand Deluxe)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Barceló Emperatriz ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Barceló Emperatriz

Everyone (3) Family (1)
4 out of 5
good location. room facilities are not that great, specially the bathrooms. poor quality of the roof terrace bar. Service was good though

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 25, 2019 by Guest Experience Manager

Dear Guest, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. Regarding the bathrooms, we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, please do not hesitate to check them to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards

5 out of 5
Awesome staff, always friendly and willing to help.

Posted by on May 19, 2018

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Comment from Hotel Management

May 20, 2018 by Guest Experience Manager

Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Likewise, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Barcelo Emperatriz Team

3 out of 5
I had a Free Cancellation reservation. Upon arrival the hotel charged me my full stay to my credit Card instead of doing it at my exit 5 days later. Company Policy the lady claimed. Nice for their cash flow. Unheard of!. First strike. Their claim of being in the Salamanca district is a half truth. They are on the outskirts of Salamanca. Second Strike. The room given was so small that we could not upon our bags and had to pay a "supplement" (more) to get a room with more space so that we could open our bags. Third strike. Not coming back.

Posted by , from San Juan, PR on Apr 24, 2018

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Comment from Hotel Management

Apr 28, 2018 by Guest Experience Manager

Dear Mr. Jose, Although we sincerely regret your disappointment with your stay in our Barceló Emperatriz, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Also, we would like to explain several things, we completely understand you but as our collegue said according to our company policies we have to charge the total stay during check in and unfourtunately is a policy set by the company. On the other hand, we are located in Barrio Salamanca, actually in one of the zones that is close to the city center of Madrid that by taxi is less than 15 minutes and with great options of restaurants. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Barcelo Emperatriz Team

5 out of 5

The best staff, the best location, the best room.

I enjoyed every minute of my stay in this lovely hotel. As clean as it could be and the best and sweetest staff ever. I wish I coul go back again soon.

Posted by , from M on May 24, 2016

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Comment from Hotel Management

May 31, 2016 by Guest Relations Manager

Dear Ferial, First of all, we would like to thank you for choosing Barceló Emperatriz for your days in Madrid. We are glad to know that you have enjoyed in our Hotel. It will be a pleasure to have the opportunity of welcoming you soon. Best regards

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. There are 3 meeting rooms available. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Barceló Emperatriz. Parking is available for a fee. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 9 levels
  • Built in 1952
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (1.9 km / 1.2 mi)
  • Metro station: Gregorio Maranon Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Barceló Emperatriz offers 146 air-conditioned accommodations with safes and designer toiletries. Beds feature premium bedding. This Madrid hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include bathtubs or showers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Safe
  • Designer toiletries
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.

Restaurante Mutis - This restaurant serves breakfast, lunch, dinner, and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests travelling with service animals may be requested to provide copies of registration documents confirming the legal registration and identification of the service animal.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 24 for adults and EUR 24 for children (approximately)
  • Valet parking fee: EUR 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hesperia Emperatriz
  • Hesperia Emperatriz Hotel
  • Hesperia Emperatriz Hotel Madrid
  • Hesperia Emperatriz Madrid
  • Hesperia Emperatriz Hotel Community Of Madrid
  • Barceló Emperatriz Hotel Madrid
  • Barceló Emperatriz Hotel
  • Barceló Emperatriz Madrid
  • Barceló Emperatriz
  • Barceló Emperatriz Hotel
  • Barceló Emperatriz Madrid
  • Barceló Emperatriz Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.