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Petit Palace Puerta del Sol

3-star property
Calle del Arenal, 4, Madrid, Madrid 1-855-201-7819

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3.5 out of 5
Good!
See all 8 Travelocity Reviews

"I lived the location and the staff service was excellent " More

By a verified traveler on Thu 09 Jan 2020

Points Of Interest

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Hotel Description

3-star hotel near Joy Madrid

City center stay

With a stay at this Madrid Centro hotel, you'll be steps from Joy Madrid and El Oso y el Madrono. Preciados Street and Plaza Mayor are also within half a mile (1 km).

Round-the-clock service

Free WiFi in public areas, dry cleaning, and luggage storage are available at this hotel. Multilingual staff can provide around-the-clock assistance and laundry facilities are on offer.

Free Internet, plasma TVs

The 64 guestrooms offer free WiFi and free wired Internet, plasma TVs with digital channels, and minibars. Down comforters, hair dryers, and laptop-compatible safes are also available.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$84* Per night/room Aug 9 - Aug 10

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Double Room, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, Terrace (Puerta del Sol View)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Petit Palace Puerta del Sol ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Petit Palace Puerta del Sol

Everyone (1) Family (1)
5 out of 5
I lived the location and the staff service was excellent

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 10, 2020 by Leticia Gutiérrez // Experience Manager

Dear guest, many thanks for sharing your Experience with us! We are very happy to know that you have enjoyed your stay with us and we hope that you decide to come back again in the future. Best regards

4 out of 5
Great location. Our kids loved the bunk beds. Small balcony was nice.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 10, 2019 by Leticia Gutiérrez // Experience Manager

Dear guest, many thanks for your great review! We are so glad to know that you have enjoyed our location and our facilities, our bunked beds are very nice for kids! We hope that you come back son. Best regards

3 out of 5

Excellent location - ok hotel

The room was nice enough, wifi was plentiful. The location is amazing and was worth the money. We never took a cab anywhere and a metro station is a 30 second walk away from the hotel. Plenty of stores and restaurants in the area. The royal palace, prado museum, a legendary flamenco restaurant are all within walking distance. However, day 1 in July with the temperature hitting 100, there was NO air conditioning in the room. Upon my third complaint I was given a much smaller room with NO air conditioning again. At the end I slept in an air conditioned room and was moved to a better room the next day. Overall, good experience and the location of the hotel makes up for the satisfactory level of the hotel. P.S.: avoid their breakfast, it's not worth the 11 euros.

Posted by on Jul 9, 2009

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2 out of 5

not worth it

we stayed for one night and was disappointed that a Burger King is on the second floor. the hotel has faint grease smell. the rooms are small and dark. not worth your money

Posted by on Apr 26, 2009

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1 out of 5

Never again

We booked this hotel for our return/lay-over leg back from Barcelona to Madrid, hoping for a comfortable stay closer to the heart of the city (hotel during the first Madrid leg was north of the main area). Sadly enough the Petit Palace has seen it's better days, and what we ended up with was a shabby, dirty, run-down hotel that smelled of mold. It's a shame, really, because the Petit Palace IS in a great location. It's simply in need of MUCH repair - the computer in the common area was broken, the wooden floors were chipped, warmed, and/or missing pieces. The room itself was tiny & cramped with somewhat rotted flooring and walls along the shower. The toilet stunk and would nearly tip over if you leaned too far to the side (honest visual, I know). The outlets in the room were on the fritz and I had to repeatedly wiggle the TV cord to make the set turn on. In addition there was no option for A/C in the room - just warm air - despite the fact that it had been rather warm outside that day. In summary, the Petit Palace is a shell of what was probably a once nice hotel. I would rank it below 90% of the hostels I have stayed in. The sad thing is, this COULD be a great place with a lot of work. If you're in Madrid, look further north. There are better hotels with better service, rooms, breakfast, etc. for much cheaper.

Posted by on Apr 24, 2009

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4 out of 5

good value

Excellent staff, perfectly located, minutes walking distance to Royal Palace, Plaza Mayor, Metro, Prado, parks. A bit of street noise, as all rooms are located on street side. But it does give one a feel for the city.

Posted by on Apr 19, 2007

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4 out of 5

good value

Excellent staff, perfectly located, minutes walking distance to Royal Palace, Plaza Mayor, Metro, Prado, parks. A bit of street noise, as all rooms are located on street side. But it does give one a feel for the city.

Posted by on Apr 19, 2007

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5 out of 5

TY Petit Palace desk!

Excellent location and front desk help was just that VERY helpful. For singles and couples, couldn't find a better location. Highly recommended

Posted by on May 12, 2006

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About the Petit Palace Puerta del Sol

Location Calle del Arenal, 4, Madrid, Madrid 28013

Property Features

Petit Palace Puerta del Sol offers its guests tour/ticket assistance, multilingual staff, and concierge services. Public spaces have free WiFi and wired Internet. The business-friendly Petit Palace Puerta del Sol also features laundry facilities, dry cleaning/laundry services, and a television in a common area. This 3-star Madrid hotel is smoke free.

  • 1 building
  • 64 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking discounted rates available

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (17.9 km / 11.1 mi)
  • Train station: Madrid Principe Pio Station (2.1 km / 1.3 mi)
  • Metro station: Sol Station (0.2 km / 0.1 mi)

Room Amenities

Petit Palace Puerta del Sol offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • Plasma television
  • Digital channels
  • Down blanket
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers central heating or air conditioning, depending on the season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: EUR 7.5 for adults and EUR 7.5 for children (approximately)
  • Nearby parking fee: EUR 28 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Petit
  • Petit Palace
  • Petit Puerta Del Sol Madrid
  • Petit Palace Hotel Puerta Sol
  • Petit Palace Puerta Sol
  • Petit Palace Puerta Del Sol Hotel Madrid
  • Petit Palace Puerta Sol Hotel
  • Petit Palace Puerta del Sol Hotel
  • Petit Palace Puerta del Sol Madrid
  • Petit Palace Puerta del Sol Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.