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5.0 out of 5

"If you want to stay in a really nice hotel in Madrid with pretty easy access to most attractions, this place is ideal. Breakfast and dinner on the ter ... " More

By BobandMIla, from McKinney, TX, USA on Sun 10 Jun 2012

Hotel Description

5-star luxury hotel near Thyssen-Bornemisza National Museum

Heart of Madrid

At this Retiro hotel, you'll be well placed to visit Thyssen-Bornemisza National Museum and Paseo del Prado, both steps away. Prado Museum and El Retiro Park are also within half a mile (1 km).

Renovated in 2020

This luxury hotel includes 2 restaurants, an indoor pool, and a health club. Traveling on business? Take advantage of the 3 conference rooms, express check-in, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free valet parking.

IPod docks

The 153 soundproofed guestrooms offer iPod docks and 24-hour room service. Minibars, espresso makers, and pillow menus are also available.

Suite (Palm Court)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Park)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (Turret)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite (Junior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mandarin Oriental Ritz Madrid ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Mandarin Oriental Ritz Madrid

5 out of 5

Great hotel in a great location

If you want to stay in a really nice hotel in Madrid with pretty easy access to most attractions, this place is ideal. Breakfast and dinner on the terrace are great too!

Posted by , from McKinney, TX, USA on Jun 10, 2012

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5 out of 5

Nice but stuffy

Elegant and centrally located. Stoped us for trying to walk in in sneakers. Not a lot of help with directions and tourist information.

Posted by on Dec 12, 2010

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5 out of 5

Nice hotel, Great location

Hotel is centrally located in Bourbon Madrid- next to Prado Museum; Easy to get a taxi, and close to Atocha train station. Airport is 20 minute drive away. This hotel had excellent service in all phases; extras, like tickets to bullfight incur significant fees, so you may want to buy them online/ elsewhere. Overall, we were very happy and will stay there again when we go back.

Posted by on Jul 4, 2010

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5 out of 5

Best service when you really need it....call the Dr.

After traveling throughout Europe for 2 weeks, we checked in to the Ritz Madrid at 8:00pm. We realized my daughter's bug bite had become very infected and she was in need of a Dr. The concierge had a Dr at our room before 9:00pm. After the visit, we had dinner in the hotel and the concierge delivered her medication to us at our dinner table. What could have been a terrible trip to an foreign ER, turned into a peaceful night. The hotel is beautiful. If you are looking for opulent luxury, stay here. The hotel is old and that is the beauty of it. It has all modern amenities. Location is great!! The Museum del Prado is around the corner and free during the hours of 6pm-7:30pm. Next door to the hotel is a small cafe, great donuts. The Retiro Park is a very short walk.

Posted by on Jul 25, 2009

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About the Mandarin Oriental Ritz Madrid

Location Plaza de la Lealtad 5, Madrid, Madrid 28014

Property Features

Mandarin Oriental Ritz Madrid offers its guests an indoor pool and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee. There are 3 meeting rooms available. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Mandarin Oriental Ritz Madrid. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Self parking and valet parking are free. A complete renovation of Mandarin Oriental Ritz Madrid was completed in December 2020. Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 153 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1910
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (15.7 km / 9.7 mi)
  • Train station: Madrid Recoletos Station (1 km / 0.6 mi)
  • Metro station: Banco de Espana Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle, train station pick-up, and bus station shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Mandarin Oriental Ritz Madrid offers 153 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and phones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Pillow options
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Children's robes
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

The Ritz Bar - Onsite cocktail bar.

Champagne Bar - Onsite Champagne bar. Open daily.

Gastronomic restaurant - Onsite fine-dining restaurant. Open daily.

Palm Court - Onsite restaurant. Open daily.

The Ritz Garden - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and manicures and pedicures.

  • Manicures and pedicures
  • Facial treatments
  • Number of treatment rooms 1
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • In-room accessibility
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 132.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Weight limit: 11 lbs
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Measures to reduce infection (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 45 per person (approximately)
  • Fee for in-room wireless Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 132.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ritz Belmond
  • Hotel Ritz Belmond Madrid
  • Ritz Belmond
  • Ritz Belmond Madrid
  • Ritz Madrid
  • Hotel Ritz Madrid
  • Hotel Ritz
  • Hotel Ritz
  • Mandarin Oriental Ritz Madrid Hotel
  • Mandarin Oriental Ritz Madrid Madrid
  • Mandarin Oriental Ritz Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Mandarin Oriental Ritz Madrid offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.