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Comfort Inn & Suites

2.5-star property
3430 W Loop 289, Lubbock, TX 1-855-201-7819
4.4 out of 5
Excellent!
See all 17 travelocity Reviews

"Very clean. Huge room " More

By a verified traveler on Tue 20 Jul 2021

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Hotel Description

Hotel near Lubbock Christian University in Lubbock

In Lubbock

You'll find Lubbock Christian University and South Plains Mall within 3 miles (5 km) of this Lubbock hotel. Ballet Lubbock and Lubbock Premiere Cinema are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 65 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Microwaves, coffee/tea makers, and free newspapers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$72* Per night/room Dec 8 - Dec 9

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 7 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites ratings based on 17 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites

Everyone (7) Couples (1) Family (4)
2 out of 5
The bedding was dirty and there was a huge rust stain in tub. We were told we could not get another room.

Posted by on Nov 22, 2021

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Comment from Hotel Management

Nov 23, 2021 by Hotel Manager

Dear Guest, Thanks for the stay and the feedback. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

2 out of 5
Requested handicapped room. Was not available Bathtub had nasty looking rusted that looked like crap. I mean... it really looked like human waste. Wife never showed in it.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 19, 2021 by Hotel Manager

Dear Guest, Thank you for taking the time in leaving us a review of your stay with us. We are sorry you encountered a negative experience during your stay. Please note that we have noted all your observations seriously and have taken remedial steps to see that things have been fixed. We hope to have you back at our hotel in the near future. Sincerely, Carla Romero Comfort Inn & Suites Lubbock

5 out of 5
Very clean. Huge room

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 21, 2021 by Hotel Manager

Dear Guest, Thank you for taking the time in leaving us a great review on your stay with us. I am happy to learn that your experience with us at the hotel was great and that you find our room very huge and clean. We hope to see you back in the near future. Sincerely, Carla Romero Comfort Inn & Suites Lubbock

3 out of 5
There were not enough parking spaces for all of the guests. Both nights I did not have a parking space. First night staff was very nice and helpful and told me to park right in front. Second night staff was very rude and told me "I don't know what to tell you, I can't make anyone else move." There were not any nearby areas to park.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 13, 2021 by Hotel Manager

Dear Guest, Thank you for taking the time to give us your review. We are pleased that you enjoyed your stay for the most part. We apologize for the parking issue and the night staff behavior. We will take your comment into consideration while making future changes. We hope that you will still consider staying with us in the future. Sincerely, Carla Romero Comfort Inn & Suites Lubbock

5 out of 5
Absolutely happy about my stay at Comfort Suite and Inn at Lubbock!! Room was very clean as well as the bathroom! Bed was amazing!! Very very comfortable—made up with soft sheets/comfort—even the pillows were comfy! From the very easy check in to breakfast gets the highest rating!!!

Posted by on Jul 11, 2021

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4 out of 5

Posted by on May 16, 2021

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Comment from Hotel Management

May 27, 2021 by Hotel Manager

Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Carla Romero Comfort Inn & Suites Lubbock.

5 out of 5
Very friendly and helpful staff. Clean room and great breakfast.

Posted by on Feb 21, 2020

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5 out of 5
I was pleasantly surprised with the cleanliness of the entire property and the friendliness and helpfulness of the entire staff that I encountered during our stay. We were only there for 1 night and I used the heck out of the hot tub in the room. Definitely will be staying here again in the future.

Posted by on Nov 5, 2019

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5 out of 5

Posted by on Aug 2, 2019

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4 out of 5
Loved the hot tub. I didn’t like the fact that when trying to get the right temp of the water for a shower was horrible. It was either HOT OR COLD. NO IN BETWEEN. I had to take a scalding hot shower. I was in and out and couldn’t clean myself the way I should have been able to. My mother and child never to a shower or bath. Needs to be looked into. We were in Room 322

Posted by on May 7, 2019

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About the Comfort Inn & Suites

Location 3430 W Loop 289, Lubbock, TX 79407

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Comfort Inn & Suites offers its guests an indoor pool and a spa tub. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served. The business-friendly Comfort Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Lubbock hotel is smoke free.

  • 65 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites offers 65 accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lubbock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

An indoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn Lubbock
  • Quality Lubbock
  • Quality Hotel Lubbock
  • Quality Inn Suites Lubbock
  • Comfort Inn & Suites Hotel
  • Quality Inn Suites Lubbock
  • Comfort Inn & Suites Lubbock
  • Comfort Inn & Suites Hotel Lubbock

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.