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WoodSpring Suites Lubbock West

2.5-star property
2311 W Loop 289, Lubbock, TX 1-855-201-7819

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2.6 out of 5
See all 7 Travelocity Reviews

"I thought the hotel would be clean because it looks new. I stayed there while waiting for my apartment. The price is good for a week, but the shee ... " More

By a verified traveler on Sun 02 Apr 2017

Points Of Interest

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Hotel Description

Lubbock hotel in Bowie area

In shopping district

Your stay at this Bowie hotel places you within 2 miles (3 km) of Lubbock Christian University and Tubbs-Carlisle House. Shadow Hills Golf Course and Alamo Drafthouse Cinema are also within 3 miles (5 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Laundry facilities are provided for your convenience.

Free WiFi, kitchens

The 104 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with satellite channels. Other amenities include free WiFi, dining areas, and phones. Limited housekeeping is available.

Standard Room, 1 Double Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

WoodSpring Suites Lubbock West ratings based on 7 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for WoodSpring Suites Lubbock West

Everyone (4)
4 out of 5

Posted by on Jun 15, 2020

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Comment from Hotel Management

Jun 17, 2020 by Brandon, Guest Engagement Team, WoodSpring Suites

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

1 out of 5
No coffee, no cups to drink water from, no shower curtain. Bed was comfortable but there’s a few things I could’ve added

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jun 11, 2019 by Nationwide Hotel Management Company, LLC

Thank you for your comments. We appreciate hearing what you loved and what you wished for. We're sorry you were not expecting our limited amenities so we appreciate all the more your reminders about bringing personal items which are sure to help fellow travelers make the best use of our kitchen facilities and accommodations.

5 out of 5

Posted by on Apr 17, 2019

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Comment from Hotel Management

Apr 25, 2019 by Nationwide Hotel Management Company, LLC

We appreciate the incredible rating! Thank you!!

1 out of 5

Worst say ever!

Fire alarm went off for hours and we didn't see a single emergency vehicle. Staff disabled fire system and said a repair man would come out Monday. That was two days of no fire alarm. There was no soap or shampoo. Bed was hard. TV remote didn't work. House keeping didn't come by. No clean towels.

Posted by , from Kansas on Feb 27, 2018

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Comment from Hotel Management

Apr 11, 2018 by Julia, Guest Relations

Thank you for your feedback and sharing details about your less than pleasant experience. That is certainly not the impression we were aiming for. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we fell short during your stay. Your comments have been shared with our operations team to address the issues you mentioned. We do thank you for your business and we wish you well in all your future travels.

3 out of 5

Price is good, but dirty sheets and towels

Pros: The location is close to places to eat and shop.
Cons: Clean towels and sheets.
I thought the hotel would be clean because it looks new. I stayed there while waiting for my apartment. The price is good for a week, but the sheets and towels were dirty.

Posted by on Apr 2, 2017

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2 out of 5

terrible.

My mom and I booked this hotel for New Student Orientation for Texas Tech because this was the last hotel available in the city and the pictures made the room seem decent. Once we arrived in Lubbock we went to the university and checked in later. We pulled into the parking lot and I saw what seemed to be an entrance but I knew that there was NO WAY that this could be the front of a $* a night hotel, so I drove around the entire building looking for a larger front and there was nothing. We checked in and apparently we had yet to pay but my dad put the room on the credit card before we left Dallas. Sorry this is such a long review but long story short; a heads up to anyone if they plan on staying here and booking this hotel online. They ask for the credit card but that only reserves the room it does not pay for it. You pay for the hotel once you arrive and check in. Also, this hotel is a weekly hotel. Also, this hotel allows smoking in every room. Apparently we missed that memo and I had a headache the entire time. The rooms were very unclean and the sheets were disgusting. I would never suggest this hotel to another human being.

Posted by on Jul 17, 2008

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Comment from Hotel Management

Jul 23, 2015 by Heather

We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.

2 out of 5

terrible.

My mom and I booked this hotel for New Student Orientation for Texas Tech because this was the last hotel available in the city and the pictures made the room seem decent. Once we arrived in Lubbock we went to the university and checked in later. We pulled into the parking lot and I saw what seemed to be an entrance but I knew that there was NO WAY that this could be the front of a $* a night hotel, so I drove around the entire building looking for a larger front and there was nothing. We checked in and apparently we had yet to pay but my dad put the room on the credit card before we left Dallas. Sorry this is such a long review but long story short; a heads up to anyone if they plan on staying here and booking this hotel online. They ask for the credit card but that only reserves the room it does not pay for it. You pay for the hotel once you arrive and check in. Also, this hotel is a weekly hotel. Also, this hotel allows smoking in every room. Apparently we missed that memo and I had a headache the entire time. The rooms were very unclean and the sheets were disgusting. I would never suggest this hotel to another human being.

Posted by on Jul 17, 2008

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Comment from Hotel Management

Jul 23, 2015 by Heather

We are sorry to hear your stay with Value Place was not a fully positive one. We strive to accommodate our guest as much as we can. The issues you mentioned will be addressed and handled as needed. Thank you for your time and we apologize again for any inconvenience you might have encountered during your stay with us.

About the WoodSpring Suites Lubbock West

Location 2311 W Loop 289, Lubbock, TX 79407

Property Features

As a guest of WoodSpring Suites Lubbock West, you'll find a vending machine, laundry facilities, and an elevator. Public spaces have free WiFi. Free self parking is available. For a fee, the property may offer extended parking privileges after check-out. This Lubbock hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 4 levels
  • Built in 2005
  • Self-service laundry
  • Front desk (limited hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Preston Smith Intl. Airport (LBB) (18.4 km / 11.4 mi)
  • Parking: Free self parking

Room Amenities

WoodSpring Suites Lubbock West offers 104 accommodations with irons/ironing boards. 34-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations. This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis. Renovation of all guestrooms was completed in December 2016.

  • In-room kitchen
  • Dining room
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Shower and tub combination
  • Housekeeping (limited)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 5 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows cleaning and disinfection practices of Commitment to Clean (Choice) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) cleaning and disinfection practices.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 5 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Value Place Hotel Lubbock West
  • WoodSpring Suites Lubbock West Hotel
  • Value Place Lubbock West Hotel Lubbock
  • Value Place Lubbock TX West Hotel
  • Value Place Lubbock TX West
  • WoodSpring Suites Lubbock West Hotel
  • WoodSpring Suites Lubbock West Lubbock
  • WoodSpring Suites Lubbock West Hotel Lubbock

You should know

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.