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4.4 out of 5

"Very clean and comfortable. Staff was very friendly. " More

By a verified traveler on Sat 03 Jul 2021

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Hotel Description

3-star hotel near South Plains Mall

In shopping district

You'll find South Plains Mall and Lubbock Christian University within 3 miles (5 km) of this Lubbock hotel. Ballet Lubbock and Texas Water Rampage are also within 2 miles (3 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free Internet, comfy beds

The 113 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and refrigerators offer the conveniences of home. Free WiFi, free wired Internet, and MP3 docks are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Dec 19 - Dec 20

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Lubbock ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Lubbock

Everyone (4) Family (2)
1 out of 5
Check in was challenging

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 21, 2021 by DOS

We're sorry you had a challenge at check in, we will address your concerns. Thank you for letting us know.

5 out of 5
It was very nice

Posted by on Aug 30, 2021

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Comment from Hotel Management

Sep 2, 2021 by DOS

Thank you for the great review, we hope to see you again real soon.

5 out of 5
Nice quiet stay!

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 17, 2021 by DOS

Thank you for the review, we hope to see you again real soon.

5 out of 5
Very clean and comfortable. Staff was very friendly.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 5, 2021 by JDHenderson

Thank you for staying with us and I am glad you enjoyed your stay. We hope you will choose our hotel again the next time you are in the Lubbock area.

5 out of 5

Posted by on Mar 16, 2021

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Comment from Hotel Management

Mar 26, 2021 by JDHenderson

Thank you for staying with us and I am glad you enjoyed your stay. We hope you will choose our hotel again the next time you are in the Lubbock area.

5 out of 5
The hotel was very clean, smelled amazing, and is in a great location!

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 23, 2019 by Jerad Thomas

Thank you for the positive feedback! We hope to see you again soon!

5 out of 5
Very clean and recently updated. Beds were also very comfortable.

Posted by on Jul 23, 2018

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Comment from Hotel Management

Jul 25, 2018 by Jerad Thomas

Thank you for the feedback!

4 out of 5

Room Too Noisy

Pros: Cleanliness
Cons: Noise barriers between floors
Location: It was among three of four other hotels and a newer strip-shopping center. There was not a lot of development around. I felt safe
The hotel (e.g., grounds, lobby, & room) are very clean and nice. However, there is little to no sound-barriers between our room and the room above us. At 11:45 at night, I was awakened by what sounded like a herd of elephants walking in the room above us. It went on for around one-half hour. The next morning, I could hear a conversation between a man and woman in the room above us. I can only hope we were not as intrusive with noise to the room below us. The floor in the hallway creaked and popped when walking down the hall. When people are up early, it can be heard in your room.

Posted by , from Lubbock- 45th Street on Feb 18, 2018

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Comment from Hotel Management

Mar 26, 2018 by Jerad Thomas

Kevin, thank you for taking the time out of your day to give us feedback about your recent stay. I apologize for the noise issues you experienced. I hope this did not damper your stay with us, and that you will consider staying with us again!

About the Hilton Garden Inn Lubbock

Location 6027 45th Street, Lubbock, TX 79407

Property Features

Hilton Garden Inn Lubbock offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. The business-friendly Hilton Garden Inn Lubbock also features multilingual staff, a fireplace in the lobby, and laundry facilities. Free self parking is available. A complete renovation of Hilton Garden Inn Lubbock was completed in 2016. This 3-star Lubbock hotel is smoke free.

  • 1 building
  • 113 guestrooms or units
  • 5 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Built in 2016
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Lubbock offers 113 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. This Lubbock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Onsite venue - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Pavilion Lounge - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 14 for adults, USD 7 and USD 14 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.