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4.2 out of 5

"Warm reception at front desk, no foul odor in the hallways, no tobacco smell in the rooms. Prompt response to special requests. I recommend the hotel. " More

By a verified traveler on Sat 11 Dec 2021

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Hotel Description

3.5-star hotel near Texas Tech University

City center stay

Your stay at this Downtown Lubbock hotel places you within 2 miles (3 km) of Jones AT&T Stadium and Buddy Holly Center. Texas Tech University and United Supermarkets Arena are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$119* Per night/room Jul 6 - Jul 7

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

MCM Eleganté Hotel & Suites ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for MCM Eleganté Hotel & Suites

Everyone (6) Couples (3) Family (8)
5 out of 5

Posted by on Dec 13, 2021

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5 out of 5
Warm reception at front desk, no foul odor in the hallways, no tobacco smell in the rooms. Prompt response to special requests. I recommend the hotel.

Posted by on Dec 11, 2021

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Comment from Hotel Management

Dec 11, 2021 by Front Desk Supervisor

Levi, we're so pleased to hear about your enjoyable experience with us! We loved having you and look forward to serving you again in the future. Thank you for taking the time to leave your feedback!

2 out of 5
Essentially just gave out money away. Beds were filthy. Visible stains and first in both beds. Bathtub, toilet, and phone were the same. We left and paid for a different hotel a few blocks away.

Posted by , from Little Elm on Dec 5, 2021

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Comment from Hotel Management

Dec 7, 2021 by Front Desk Supervisor

Sean, we are so disheartened to hear about your experience. We want to assure that although these sorts of issues are out of the ordinary for us, each one that you mentioned has been taken care of. We strive to provide a quality, valuable stay for each of guests, and promise that if you choose to stay with us again, we will show you a much more enjoyable time. Thank you for taking the time to let us know how we may improve.

4 out of 5
Very convenient to have a room by the door and middle courtyard.. made it much easier since i brought my dog.. I was satisifed with the accomodation.

Posted by on Oct 5, 2021

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Comment from Hotel Management

Oct 5, 2021 by Front Desk Supervisor

Mark, we're happy to hear that you enjoyed your stay! We look forward to hosting you again in the future.

5 out of 5
Very friendly staff!

Posted by on May 7, 2021

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Comment from Hotel Management

May 10, 2021 by Guest Service Manager

Thank you so much for the feedback about the staff! We love to offer impeccable services, friendliness and cleanliness.

5 out of 5

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 16, 2021 by Guest Service Manager

Thank you for your feedback and choosing us as your choice of stay! We hope to see you again soon!

4 out of 5

Posted by on Jan 31, 2021

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Comment from Hotel Management

Feb 10, 2021 by Guest Service Manager

Thank you for choosing to stay with us and hope to see you again!

5 out of 5
Very satisfied with the smooth check in. The staff at this motel went above and beyond

Posted by on Aug 15, 2020

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Comment from Hotel Management

Sep 3, 2020 by Guest Service Manager

Thank you for staying with us and we hope to see you back soon! We will let the staff know of their amazing services.

4 out of 5
The room was clean the beds was okay bathroom didn't like it was not a 100$room

Posted by , from Lubbock Texas on Jul 6, 2020

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Comment from Hotel Management

Sep 3, 2020 by Guest Service Manager

Thank you for staying with us and will make adjusted changes to help keep the quality care for our guest. We hope you come back and stay with us!

1 out of 5
Nothing . I reservr the comment that lie for the room with 2 beds

Posted by , from San Antonio tx on Dec 16, 2019

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Comment from Hotel Management

Dec 16, 2019 by GM

We do not have any suites with 2 beds. We only have king suites. We did offered a deluxe room with 2 beds

About the MCM Eleganté Hotel & Suites

Location Avenue Q,801, Lubbock, TX 79401

Property Features

MCM Eleganté Hotel & Suites offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 15000 square feet (1350 square meters) and includes a conference center. The business-friendly MCM Eleganté Hotel & Suites also features a vending machine, complimentary newspapers in the lobby, and a fireplace in the lobby. A roundtrip airport shuttle during limited hours and an area shuttle are free. Limited free parking is available on a first-come, first-served basis. This 3.5-star Lubbock hotel is smoke free.

  • 293 guestrooms or units
  • 15000 sq ft of conference space
  • 1350 sq m of conference space
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

MCM Eleganté Hotel & Suites offers 293 accommodations with designer toiletries and blackout drapes/curtains. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Local calls (free)
  • Designer toiletries
  • Telephone
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:00 AM.

Rustler Cafe - This restaurant specializes in Tex-Mex cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel MCM
  • MCM Eleganté Hotel Lubbock
  • MCM Eleganté Lubbock
  • MCM Hotel
  • MCM Eleganté Hotel
  • Mcm Elegante & Suites Lubbock
  • MCM Eleganté Hotel & Suites Hotel
  • MCM Eleganté Hotel & Suites Lubbock
  • MCM Eleganté Hotel & Suites Hotel Lubbock

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.