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4.2 out of 5

"Very good accommodations at a very good price. " More

By a verified traveler on Wed 28 Jul 2021

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Hotel Description

3-star hotel near Texas Tech University

Tech Terrace stay

Your stay at this Tech Terrace hotel places you within 2 miles (3 km) of Texas Tech University and Jones AT&T Stadium. United Supermarkets Arena and University Medical Center are also within 2 miles (3 km).

Free breakfast

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free buffet breakfast.

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Bathtub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$110* Per night/room Jul 10 - Jul 11

Standard Room, Kitchen

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Kitchen (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Kitchen (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Staybridge Suites Lubbock, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Staybridge Suites Lubbock, an IHG Hotel

Everyone (8) Couples (2) Family (3)
1 out of 5
This hotel is awful and definitely should not be open for business. We reserved a King room weeks in advance. Checked in at 6pm and once we got to the room saw that our room had been downgraded to a Queen with no communication to us or adjustment on our bill. We asked to be moved to the room we reserved and they said they are booked and we cannot move. 2 tall adults sleeping in a queen bed is not comfortable nor worth $160 per night. Then we came back to our room after being gone for over 13 hours and our room wasn't cleaned. Ugh! I called the front desk and was informed that they don't provide housekeeping on weekends. Really, this was not communicated to us either. So we got a smaller room and no housekeeping for the same price as a larger room with housekeeping. I asked the front desk about it and they said their is nothing they can do.

Posted by , from Plano on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by OpsMgr

Thank you for your feedback. We apologize for the inconveniences you encountered during your stay. We hope you would give us another opportunity to show you our improvements.

5 out of 5
Very good accommodations at a very good price.

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 30, 2021 by OpsMgr

Thank you for your review, we hope to see you again.

3 out of 5
It was not cleaned to my liking. Some amenities were broken/missing

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 18, 2021 by OpsMgr

With our IHG Clean Promise, we are committed to high levels of cleanliness. If this isn't what you find we will make it right ... and that's our promise. We failed when it came to the cleanliness of your room and we do apologize. We hope that you will give us another opportunity to show you our improvements.

5 out of 5

Posted by on Feb 19, 2021

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Comment from Hotel Management

Mar 1, 2021 by OpsMgr

Thank you for staying with us!

5 out of 5
Nice place to stay. Hard to write a review with this pandemic.

Posted by on Feb 1, 2021

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Comment from Hotel Management

Feb 1, 2021 by Ops

Thank you for staying with us. We hope to see you soon!

4 out of 5

Posted by on Sep 23, 2019

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4 out of 5

Posted by on Sep 2, 2019

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5 out of 5

Posted by on Aug 9, 2019

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4 out of 5
I liked the room all together but mostly that the refrigerator was cold enough. I like the separate vanity from the bathroom. I did not like the volume on the TV was very low and would not turn up, wasnt able to hear it over the A/C. I MOST OF ALL DID NOT LIKE THE PERSON ABOVE US STOMPPING AROUND ALL NIGHT AND ALL MORNING. It sounded as if they were going to fall through the ceiling on top of us.

Posted by on Apr 10, 2019

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Comment from Hotel Management

May 1, 2019 by Jasmine Cantu

Dear Valued Guest, We are sorry to hear about the problems you encountered during your stay with us. Please know that this problem was an exception and not our standard. We will be contacting the appropriate departments to ensure that these issues are not encountered again in the future. We hope on your next travel through Lubbock, you will choose to give us another shot to show you what we are really about!

5 out of 5

Posted by on Apr 9, 2019

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Comment from Hotel Management

Apr 18, 2019 by Jasmine Cantu

Dear Valued Guest, Thank you for taking the time to leave us such a great review! We hope for the opportunity to serve you again in the future.

About the Staybridge Suites Lubbock, an IHG Hotel

Location 2515 19th St, Lubbock, TX 79410

Property Features

Staybridge Suites Lubbock, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. WiFi is free in public spaces. There's an onsite business center. Free breakfast is available. A terrace, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Staybridge Suites Lubbock, an IHG Hotel. Parking is available for a fee. This 3-star Lubbock hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Staybridge Suites Lubbock, an IHG Hotel offers 82 air-conditioned accommodations with video-game consoles and safes. Televisions come with cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchen
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Weight limit: 80 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 5 per day
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Staybridge Suites Hotel Lubbock
  • Staybridge Suites Lubbock
  • Staybridge Suites Lubbock Hotel Lubbock
  • Staybridge Suites Lubbock Aparthotel
  • Lubbock Staybridge Suites

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.