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La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

2.5-star property
4115 Marsha Sharp Freeway, Lubbock, TX 1-855-201-7819
3.5 out of 5
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See all 25 travelocity Reviews

"The tv in are bedroom didn’t work, and when you have a kid with you is very important, the only person in the hotel was the nice lady a the front desk ... " More

By a verified traveler on Tue 17 Aug 2021

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Hotel Description

Hotel near Texas Tech University in Lubbock

In Lubbock

Within 2 miles (3 km) of this well-placed hotel, you'll find Texas Tech University and United Supermarkets Arena. University Medical Center and Jones AT&T Stadium are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like sitting areas and coffee/tea makers, the 128 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include premium bedding, free local calls, and hair dryers.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$64* Per night/room Nov 30 - Dec 1

Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Everyone (11) Couples (3) Family (13)
2 out of 5
I have never left a review but feel the need. 2 night minimum. $395/night for football game. The room was very very very dirty. The bathroom was disgusting with hair and dust and grime everywhere. The carpet smelled. Vents were clogged with dust. We asked for the bathroom to be cleaned for the 2nd night. Bare minimum - still disgusting. We had to go to the front desk for clean towels. Their was a feces smell on our floor coming from somewhere by the ice machine. I understand eco friendly, covid precautions and staff shortages. But this was gross.

Posted by , from WICHITA on Oct 25, 2021

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Comment from Hotel Management

Oct 26, 2021 by LQ Management

I am sorry to hear about the issues you had during your stay with us recently. I will speak with my housekeeping team about your comments so this does not continue going forward. We hope you will give us another opportunity the next time you visit Lubbock.

4 out of 5
The tv in are bedroom didn’t work, and when you have a kid with you is very important, the only person in the hotel was the nice lady a the front desk and she don’t know how to fix that.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 18, 2021 by LQ Management

Thank you for taking time to share your experience with us and for brining to my attention the issues you had. I will speak with my staff and make sure they are trained properly. We hope you will give us another opportunity the next time you come to Lubbock.

5 out of 5
Really nice and spacious rooms.

Posted by on Aug 1, 2021

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Comment from Hotel Management

Aug 2, 2021 by LQ Management

Thank you very much for the 5 star rating and for taking time to share your experience with us. We look forward to seeing you the next time you come to Lubbock.

1 out of 5
Location

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by LQ Management

I am sorry to see that you did not enjoy your stay with us recently. We hope you will give us another opportunity the next time you come to Lubbock.

5 out of 5
Since we stayed 2 nights, rooms werent cleaned. Your sinks were a little too high. Bathtub could use a little handle not to fall, it was a little slippery.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 7, 2021 by LQ Management

Thank you for the 5 star rating and for taking time to share your experience. I will share your comments with my team so we can resolve this issue swiftly. We hope you will come by and visit us again the next time you come to Lubbock.

1 out of 5
Room smelled like smoke. Sheets smelled like smoke. Carpet was dirty. Toilet was disgusting. Had yellow and orange slime under the lid of toilet seat. There were hairs on the wall of the shower. You had to physically lean into front door to securely lock it. Only one elevator working. And pool was drained empty. Will never stay here again.

Posted by on May 11, 2021

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Comment from Hotel Management

May 11, 2021 by LQ Management

I am saddened to hear about the issues you had while staying with us recently. Thank you for bringing them to my attention so I can speak with my staff about your feedback. We hope you will give us another opportunity the next time you come to Lubbock.

1 out of 5
The rooms were nasty full of rat poop, hairs and trash. The manager was unhelpful asked for room to be cleaned and refused. Lobby was nasty and carpet was full of trash. Crack houses look better than that hotel. I was denied a refund and didn’t stay. Highly recommend comfort suites for a enjoyable stay.

Posted by on May 4, 2021

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Comment from Hotel Management

May 6, 2021 by LQ Management

Thank you for taking time to share your experience and to bring to my attention the issues you had while staying with us recently. I will have the room you stayed in taken off market till all issues are resolved. We hope you will give us another opportunity the next time you come to Lubbock.

2 out of 5

Posted by on Mar 27, 2021

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Comment from Hotel Management

Apr 8, 2021 by LQ Management

Thank you for taking time to share your 2 star rating. We hope you will give us another opportunity the next time you come to Lubbock.

1 out of 5
The outside of the hotel, as well as photos on the web, make the hotel look appealing. But it is not! Check in was easy and quick. Our first room had a dirty bathroom, no towels, and was obviously not vacuumed (chips, coins, bottle caps and debris on the floor). I was told there was a new housekeeper who needed more training. We were moved to another room, and this one looked as thought it was not vacuumed, either. The heater made such a racket we couldn’t use it at night and woke up to a cold room. In general, the elevator was cosmetically damaged with graffiti, there were dirty towels littering the hallways, and the overall design of the hotel makes it an echo chamber for noise (including loud guests, barking dogs, and the front desk’s ringing phone). And that leads me to my last point—only one desk clerk working. At one point there were seven families lined up, waiting to check in. Just don’t do it. There are so many better options in Lubbock! No pool open, no fitness room usage, no breakfast...ugh. When I was asked about my stay I said it was bad. I got an “I’m sorry.” They didn’t even ask why I was unsatisfied. Never again.

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 19, 2021 by General Manager

Thank you so much for your review. I am truly sorry you were not given the standard that you deserved during your stay with us. I will make sure and review your stay during my employee meeting that way my employees understand how we can do a better job for our guest. Once again thank you so much for your survey.

1 out of 5
No one ever show up to the counter. I came in to check in around 9pm, there was a gentleman also waiting before I arrived.

Posted by on Feb 3, 2021

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Comment from Hotel Management

Feb 3, 2021 by LQ Management

I am saddened to hear that our front desk agent was not attentive at the desk upon your arrival. I will be speaking with them today about your feedback. i hope you will give us another opportunity the next time you come to Lubbock.

About the La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr

Location 4115 Marsha Sharp Freeway, Lubbock, TX 79407

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Free breakfast is served. The business-friendly La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr also features multilingual staff, express check-out, and an elevator. Self parking is free. This Lubbock hotel is smoke free.

  • 128 guestrooms or units
  • 6 levels
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

La Quinta Inn & Suites by Wyndham Lubbock West Medical Centr offers 128 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Lubbock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quinta Inn & Suites Lubbock West
  • Quinta Suites Lubbock West
  • La Quinta Hotel Lubbock
  • La Quinta Inn And Suites Lubbock West Medical Hotel Lubbock
  • Quinta Inn Suites Lubbock West
  • La Quinta Lubbock
  • Hotel La Quinta by Wyndham Lubbock West Medical Center Lubbock
  • Lubbock La Quinta by Wyndham Lubbock West Medical Center Hotel
  • Hotel La Quinta by Wyndham Lubbock West Medical Center
  • La Quinta by Wyndham Lubbock West Medical Center Lubbock
  • Quinta Wyndham Lubbock West Hotel
  • Quinta Wyndham Hotel
  • Quinta Wyndham Lubbock West
  • Quinta Wyndham
  • La Quinta Inn Suites Lubbock West Medical Center
  • La Quinta by Wyndham Lubbock West Medical Center
  • La Quinta Inn Suites Lubbock West Medical Center

You should know

  • Pool access available from 10:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.