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Quality Inn & Suites

2.5 star property
Hotel perfectly located for exploring Lubbock

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Photo gallery for Quality Inn & Suites

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets
Indoor pool
Free buffet breakfast
Lobby
Desk, iron/ironing board, WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
5828 I 27 S, Lubbock, TX, 79404
  • Buddy Holly Center
    ‪4 min drive‬
  • Texas Tech University
    ‪6 min drive‬
  • University Medical Center
    ‪8 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(41 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Desk, iron/ironing board, WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking (Lower Floor)

Desk, iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking (Lower Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Lubbock

City center stay.Within 3 miles (5 km) of this Lubbock hotel, you'll find Clapp Park and Hub City Unleashed Dog Park. Municipal Garden and Arts Center and Spectrum & OMNI Theater are also within 3 miles (5 km).

What's nearby

  • Buddy Holly Center - 4 min drive - 3.3 miles
  • Texas Tech University - 6 min drive - 4.2 miles
  • Jones AT&T Stadium - 7 min drive - 4.9 miles
  • University Medical Center - 8 min drive - 6.8 miles
  • Covenant Lakeside Hospital - 8 min drive - 4.7 miles

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪Taco Villa - ‬2 min drive
  • ‪McDonald's - ‬12 min walk
  • ‪Whataburger - ‬2 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Bryan's Steaks - ‬14 min walk

About this property

Quality Inn & Suites

Hotel perfectly located for exploring Lubbock
Quality Inn & Suites offers its guests an indoor pool, a hot tub, and a fitness center. Wired Internet is free in public spaces. You'll find a business center on site. Free breakfast is served. The business-friendly Quality Inn & Suites also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Lubbock hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Quality Inn & Suites offers 66 accommodations with coffee/tea makers and complimentary weekday newspapers. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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  • Hot Tub
  • Breakfast included
  • Parking included
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Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (USD 9); free wired internet
  • Available in some public areas: WiFi (USD 9); free wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9 (rates may vary)
  • Fee for wireless internet in public areas: USD 9 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Lubbock
Comfort Lubbock
Quality Inn Lubbock
Quality Lubbock
Quality Inn & Suites Hotel
Quality Inn & Suites Lubbock
Quality Inn & Suites Hotel Lubbock

Frequently asked questions

How close is Quality Inn & Suites to the airport?

Quality Inn & Suites is 10.1 mi (13-min drive) away from the Preston Smith Intl. Airport (LBB) airport, the closest popular airport to the property.

Does Quality Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Quality Inn & Suites.

Does Quality Inn & Suites offer free breakfast?

Yes, Quality Inn & Suites offers free breakfast.

Is there a casino at Quality Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Quality Inn & Suites?

Check-in start time: 3 PM; Check-in end time: 5 AM.

Is there free parking at Quality Inn & Suites?

This hotel offers free self parking.

Does Quality Inn & Suites have a pool?

Quality Inn & Suites features an indoor pool.

Does Quality Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Quality Inn & Suites to downtown Lubbock?

Quality Inn & Suites is 2.6 mi away from Lubbock.

Quality Inn & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 350 out of 1007 reviews
Rating 8 - Good. 256 out of 1007 reviews
Rating 6 - Okay. 170 out of 1007 reviews
Rating 4 - Poor. 119 out of 1007 reviews
Rating 2 - Terrible. 112 out of 1007 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Arthur

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Items in the room were not functioning and there was items missing, like an iron and blow dryer. Although these things happen, we called in advance to make sure those two particular items would be in the room
Stayed 2 nights in May 2025

2/10 Terrible

Jennifer

Stayed 3 nights in May 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you

Very nice girl that works at night, she was very helpful and friendly. Thank you
Stayed 1 night in May 2025

2/10 Terrible

Zulema

Stayed 1 night in May 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Way overprised! Breakfast was not edible. Room was okay, except for the shower. Could not get any hot water out of it....just barely warm.
Stayed 2 nights in May 2025

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in May 2025

10/10 Excellent

Cecilia, Highlands Ranch

Liked: Cleanliness, staff & service
The hotel shows it’s years and needs some upgrades but what I care the most in hotels are their beds and those were very comfortable. I see a hotel as a place to sleep and this one offered the rest we needed!
Stayed 2 nights in May 2025

8/10 Good

JOHN

Traveled with family
Liked: Staff & service
Disliked: Amenities
BEDS WERE NOT COMFORTABLE AT ALL. MINIMUM TOWELS IN ROOM.
Stayed 1 night in May 2025

10/10 Excellent

Yahor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

KAY

Traveled with family
Liked: Cleanliness, staff & service, room comfort

It was ok

It was ok. The food was good. In our room the 2 lights between the bed did not work. The exhaust fan in the bathroom did not work.
Stayed 2 nights in May 2025

2/10 Terrible

Sandra Nina

Disliked: Cleanliness, property conditions & facilities
No hot water at all, vanity lighting was atrocious, hot tub was not hot at all! carpets were torn and gross
Stayed 1 night in May 2025

8/10 Good

Donita

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a nice place to say - the worker’s at the desk were negligent
Stayed 1 night in May 2025

10/10 Excellent

Ixchel

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in May 2025

2/10 Terrible

robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it!!!!!

At check in the hotel people were sleeping on the couches in the lobby. I felt like I was nothing them. The sheets had stains all over them. The shower curtain had blood all over the bottom of them. The took our towels the first day and would not replace them or the toilet paper. They acted like we were stealing them. The hot tub was broke and the pool had a bad Oder to it. At 0600 Mothers Day morning the whole hotel was awakened by police and fire. The hotel staff caught the kitchen on fire. And the hotel smelled like it for days and so did our clothes. I left a day early and got a different hotel. The pool area had dirty diapers all over the floor. We purposely but a potato chip in front of our door to see if anyone swept and it was still there when we left.
Stayed 5 nights in May 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Corie

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Don't recommend

The people were not very friendly. We booked because it had a pool. Our key didn’t work so they rekeyed ours. It still didn’t work and all they said was that we couldn’t use it. We told them that we got this hotel because of the working pool and didn't even apologize. We asked about getting a partial refund but they said no.
Stayed 1 night in May 2025

6/10 Okay

Leon

Traveled with family
Disliked: Property conditions & facilities
Room was not clean and no shower pressure. Needed more towels and they were out and bed was not comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Roxana

Stayed 2 nights in Apr 2025

4/10 Poor

Jennifer

Stayed 1 night in Apr 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cops were brought to the location during our stay. Workers during the evening hours had friends on site and were "hanging out" on the couch. The breakfast didn't look very appealing so I didn't give it a shot. The room was fairly clean but the couch was broken and looked about 30 years old.
Stayed 3 nights in Apr 2025

4/10 Poor

LAWRENCE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn't work properly.. One of the beds had hair on the sheets. Concierge was rude.. very bad experience.
Stayed 1 night in Apr 2025

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience

I didn’t stay at this hotel. I checked in and when I got to my room the curtains were ripped, the lights didn’t work, the bed was hanging half off the bed. And there was stains everywhere. There was a lot of broken down beat up cars parked outside of the hotel as well the service was horrible. I asked for a refund and they told me they could only refund $40 even though I didn’t stay any of the nights ….
Stayed 2 nights in Apr 2025