Skip to main content
Beginning of main content

Enter dates to see availability

"Clean room, comfortable beds, nice and cold in our room when we checked in, Bar was nice, our kids loved the pool. Breakfast was a little lacking but ... " More

By a verified traveler on Mon 02 Jul 2018

Hotel Description

Hotel near Texas Tech University in Lubbock

City center stay

You'll find Texas Tech University and Museum of Texas Tech University within 2 miles (3 km) of this Lubbock hotel. National Ranching Heritage Center and University Medical Center are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

WiFi, satellite TV

Boasting spring water baths, the 112 guestrooms also offer WiFi and TVs. Hydromassage showerheads, free local calls, and hair dryers are also available.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$55* Per night/room Dec 15 - Dec 16

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

SureStay Plus Hotel by Best Western Lubbock Medical Center ratings based on 24 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Lubbock Medical Center

Everyone (15) Family (4)
2 out of 5
Reasonably priced and convenient to campus is the nicest thing I can say. The hotel smelled dirty and the floors in our room were sticky. When I called to report that the maids had not cleaned our room, given us clean towels or even taken out the trash we were initially told that the maids had reported they serviced our room and it was too late to do anything about it. When I walked down to the front desk to complain, they eventually found someone to get me some towels and help us empty the trash. We were told they were sorry and would talk to the new owners about the poor service and a discount for the lack of maid service and 2 days with sticky floors but then we were charged full price.

Posted by on Jul 22, 2018

Was this review helpful to you?
4 out of 5

Great for the price

Clean room, comfortable beds, nice and cold in our room when we checked in, Bar was nice, our kids loved the pool. Breakfast was a little lacking but overall still good.

Posted by , from Lubbock Tx on Jul 2, 2018

Was this review helpful to you?
2 out of 5
We got there on Friday and all my kids wanted to do was go to the pool, OUT OF ORDER!!!! Didn't mention it at all when we checked in. The beds were not comfortable sunk to the middle. The bathroom light went out that night and so we had to use the noisy one with the fan and when they came to clean the room Saturday, they did not replace the light. Strange smell to entire hotel, will not stay there again.

Posted by on May 22, 2018

Was this review helpful to you?

About the SureStay Plus Hotel by Best Western Lubbock Medical Center

Location 3901 19th Street, Lubbock, TX 79410

Property Features

SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 1640 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. A roundtrip airport shuttle is free during limited hours. Free self parking is available. This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1640 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Bar or lounge
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools -
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lubbock, TX (LBB-Preston Smith Intl.) (15.5 km / 9.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Televisions come with satellite channels. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Spring water bath
  • Television
  • Satellite channels
  • Shower and tub combination
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available from 6 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 6 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No cribs (infant beds) available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per 24-hour period (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Inn Hotel Lubbock
  • Baymont Inn Lubbock
  • Best Western Plus Palms Hotel Lubbock
  • SureStay Plus Hotel Best Western Lubbock
  • SureStay Plus Best Western Lubbock
  • Baymont Inn Suites Lubbock
  • SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

You should know

  • SureStay Plus Hotel by Best Western Lubbock Medical Center offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Lubbock-Hotels-SureStay-Plus-Hotel-by-Best-Western-Lubbock-Medical-Center.h3808989-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.