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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5-star property
3901 19th Street, Lubbock, TX 1-855-201-7819

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2.9 out of 5
See all 19 Travelocity Reviews

"Great location for my needs, appreciated breakfast. Room was not cleaned during my stay, even after request. " More

By a verified traveler on Mon 19 Aug 2019

Points Of Interest

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Hotel Description

Hotel near Texas Tech University in Lubbock

City center stay

Within 2 miles (3 km) of this well-placed hotel, you'll find Texas Tech University and University Medical Center. Also, Covenant Lakeside Hospital is within half a mile (1 km) and United Spirit Arena is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 2 conference rooms, business center, and free airport shuttle. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking.

WiFi, satellite TV

Boasting spring water baths, the 112 guestrooms also offer WiFi and sitting areas. TVs come with satellite channels, and other amenities include hydromassage showerheads and free local calls.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Apr 20 - Apr 21

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Plus Hotel by Best Western Lubbock Medical Center ratings based on 19 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western Lubbock Medical Center

Everyone (16) Family (4)
5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

4 out of 5
Great location for my needs, appreciated breakfast. Room was not cleaned during my stay, even after request.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our location and your comments about our breakfast. We appreciate you taking the time to share your experience.

3 out of 5
Liked very Close to Texas Tech college. Room was ok, need repaint walls & chairs, lamps & bed cover needs to be replaced. Overall needs deep cleaning.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

1 out of 5
Window view was a wall and the room was extremely hot all night long.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Manager

Know that your voice is of tremendous importance to us and we value your comments about our view and room. Guest comments such as yours help us to continuously improve. Thank you for your business.

4 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

May 21, 2019 by Manager

On behalf of our entire staff, we thank you for your business and for rating your experience.

2 out of 5
A full review on Trip Advisor will be done later. They were under construction and when assigned a room the desk clerk said they were done in that part of the building and they WERE NOT. The halls were cluttered and messy until the day I checked out. Not a good experience.

Posted by on May 8, 2019

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Comment from Hotel Management

May 11, 2019 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room and clerk. I hope you will return to enjoy a memorable and exceptional experience.

3 out of 5
The property and hotel were quite nice. We were told our room was non smoking and did not allow pets. However, walking down the hall to our room, and join entering our room, there was a definite smoke smell. That was dissapointing.

Posted by on Mar 2, 2019

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Comment from Hotel Management

Mar 3, 2019 by GiGi

Dear Valued Guest Thank you for your recent visit. We appreciate your feedback and will forward this information to management. We hope to see you on your next visit and allow us the opportunity to make your next stay a better and enjoyable experience. Thank You

4 out of 5

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 4, 2019 by Manager

It was our priviledge to earn your business and we hope to host you again on your next trip.

2 out of 5
Reasonably priced and convenient to campus is the nicest thing I can say. The hotel smelled dirty and the floors in our room were sticky. When I called to report that the maids had not cleaned our room, given us clean towels or even taken out the trash we were initially told that the maids had reported they serviced our room and it was too late to do anything about it. When I walked down to the front desk to complain, they eventually found someone to get me some towels and help us empty the trash. We were told they were sorry and would talk to the new owners about the poor service and a discount for the lack of maid service and 2 days with sticky floors but then we were charged full price.

Posted by on Jul 22, 2018

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4 out of 5

Great for the price

Clean room, comfortable beds, nice and cold in our room when we checked in, Bar was nice, our kids loved the pool. Breakfast was a little lacking but overall still good.

Posted by , from Lubbock Tx on Jul 2, 2018

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About the SureStay Plus Hotel by Best Western Lubbock Medical Center

Location 3901 19th Street, Lubbock, TX 79410

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. There's an onsite business center. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (152 square meters) and includes conference space. A roundtrip airport shuttle is free during limited hours. The business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center also features a vending machine, laundry facilities, and RV/bus/truck parking. Self parking is free. This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1640 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Preston Smith Intl. Airport (LBB) (14.1 km / 8.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Spring water bath
  • Television
  • Satellite channels
  • Shower and tub combination
  • Hydromassage showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Baymont Inn Hotel Lubbock
  • Baymont Inn Lubbock
  • Best Western Plus Palms Hotel Lubbock
  • SureStay Plus Hotel Best Western Lubbock
  • SureStay Plus Best Western Lubbock
  • Baymont Inn Suites Lubbock
  • SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

You should know

  • SureStay Plus Hotel by Best Western Lubbock Medical Center offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.