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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel near Texas Tech University in Lubbock

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi
Outdoor pool
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪5 min walk‬
  • Place, University Medical Center
    ‪1 min drive‬
  • Place, Texas Tech University
    ‪1 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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4.4 out of 5, Excellent, 663 reviews
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About the neighborhood

Lubbock

City center stay.Your stay at this Lubbock hotel places you within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park. Texas Tech University and United Supermarkets Arena are also within 2 miles (3 km).

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.3 miles
  • Maxey Park - 8 min walk - 0.5 miles
  • United Supermarkets Arena - 15 min walk - 0.8 miles
  • University Medical Center - 1 min drive - 1.2 miles
  • Texas Tech University - 1 min drive - 1.0 mile

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Our Daily Bread - ‬8 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Pizza Hut - ‬11 min walk
  • ‪Smoothie King - ‬3 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University in Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

  • 112 guestrooms or units
  • 1636 sq ft of conference space
  • 152 sq m of conference space
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • ATM
  • No smoking on site
  • Bar or lounge
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 50-inch TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Lubbock Medical Center to the airport?

SureStay Plus Hotel by Best Western Lubbock Medical Center is 8.8 mi (13-min drive) away from the Preston Smith Intl. Airport (LBB) airport, the closest popular airport to the property.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Lubbock Medical Center.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center offer free breakfast?

SureStay Plus Hotel by Best Western Lubbock Medical Center offers free continental breakfast every day.

Is there a casino at SureStay Plus Hotel by Best Western Lubbock Medical Center?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in.

Is there free parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

SureStay Plus Hotel by Best Western Lubbock Medical Center features an outdoor pool. Guests can enjoy pool access from 10:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Lubbock Medical Center to downtown Lubbock?

SureStay Plus Hotel by Best Western Lubbock Medical Center is 2.5 mi away from Lubbock.

Reviews

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

7.8

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 406 out of 1002 reviews
Rating 8 - Good. 280 out of 1002 reviews
Rating 6 - Okay. 133 out of 1002 reviews
Rating 4 - Poor. 84 out of 1002 reviews
Rating 2 - Terrible. 99 out of 1002 reviews

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lance, OKC

Business traveler
Liked: Amenities
Close to freeway and reasonable price for the nice rooms
Stayed 2 nights in Sep 2025

6/10 Okay

Brenda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was dirty, front counter employee was not friendly.
Stayed 2 nights in Aug 2025

6/10 Okay

Jenene L

Liked: Staff & service
Disliked: Property conditions & facilities
Needs face lift, pool wasn’t clean
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Good, but that mattress!

The hotel itself is fine and does the job for a decent price. But the mattress was possibly the most uncomfortable bed I've ever slept on in my entire, well-traveled life! I spent half the night sleeping in the accent chair. Not ideal!
Stayed 2 nights in Aug 2025

4/10 Poor

Sameer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not clean. Tables in the room were dusty. Iron table was dirty. My shirt got black stains. Shortage of staff in the breakfast area and overall. Breakfast had limited options. Coffee creamers were rotten. Garbage removal from the breakfast area was slow.
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Traveled with family
Liked: Staff & service, property conditions & facilities

It was ok, not the best

We stayed hear because it was near the Texas Tech campus about 1 mile away for our child’s move in day to the dorm.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities

Closest hotel to Covenant Hospital

Closest hotel to TTU and Covenant hospitals. Breakfast was fine. Mattress is firm. Pool is still open for the summer. Fair price for the stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Lina, San Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty, dubious charges, musty smell and cat urine in the room, the bathroom had a water leak, the breakfast was horrible, the coffee creamer was expired, they lied about the room rate and charged double taxes, Horrible hotel!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Mary lou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly. It's close to TTU and to restaurants stores
Stayed 3 nights in Aug 2025

6/10 Okay

Dolores

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Room was cold. Perfect spot in the middle of the town too.
Stayed 1 night in Aug 2025

10/10 Excellent

Cruz

Stayed 1 night in Aug 2025

4/10 Poor

Owen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Kellee

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Madhavi

Liked: Amenities
Overall ok
Stayed 1 night in Aug 2025

6/10 Okay

Avan

Traveled with family
Stayed 1 night in Aug 2025

4/10 Poor

Tabitha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Nancy D.

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Anna, Houston

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, clean room, overall a nice stay
Stayed 2 nights in Aug 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly/helpful staff.
Stayed 2 nights in Aug 2025

2/10 Terrible

Darlene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Water coming from the shower was brown. Was told to let it just keep running for a while. Chose to shower elsewhere.
Stayed 1 night in Aug 2025