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"Clean and friendly staff " More

By a verified traveler on Mon 23 Jan 2023

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Hotel Description

3-star hotel near Texas Tech University

City center stay

Within a 5-minute walk of the hotel, you'll find Covenant Lakeside Hospital and Maxey Park. Texas Tech University and United Supermarkets Arena are also within 2 miles (3 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$80* Per night/room Oct 8 - Oct 9

Room, 1 King Bed, Accessible, Non Smoking (Tub with Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility Tub w/Grab Bars)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hawthorn Suites by Wyndham Lubbock ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Lubbock

Everyone (6) Couples (2) Family (8)
5 out of 5

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 24, 2023 by General Manager

Thank you for your feedback. We hope to see you again soon.

1 out of 5
Customer services was terrible. We had to get our own sheets and towels at the front desk because the room was not serviced. And the girls at the front desk hung up on me when i was asking for help.

Posted by on May 26, 2023

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Comment from Hotel Management

Jun 5, 2023 by General Manager

I'm sorry to see we did not meet your expectations. We are always working to improve and your feedback helps us do that. Thank you for being our guest and I hope you will give us another chance in the future.

5 out of 5
Clean and friendly staff

Posted by , from San Juan on Jan 23, 2023

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Comment from Hotel Management

Jan 26, 2023 by management

Thank you so much for staying with us and leaving us a review we hope you got to enjoy all the amenities we have to offer here at Hawthorn Suites By Wyndham.

2 out of 5
Although the bedding was clean, the couch cushions were stained and gross. Makes you wonder about the cleanliness of the carpet and bathroom floors. At check-in the attendant did not greet us and just put her hand out asking for ID. No eye contact. No thank you once the interaction ended either. When you’re paying $300 a night, some customer service is expected…

Posted by on Oct 31, 2022

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Comment from Hotel Management

Nov 7, 2022 by General Manager

Thank you for sharing your experience with us. I am so sorry to hear of all your frustrations. Your feedback is important to us and I promise it will not go unheard. We are always trying to improve and work on addressing your concerns. We hope to see you again.

5 out of 5

Posted by on Sep 11, 2022

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5 out of 5
Friendly and helpful staff, central location, pool, gym, and business center. Great place to stay while in Lubbock!

Posted by on Aug 8, 2022

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Comment from Hotel Management

Aug 16, 2022 by Misty

Thank you for 5/5. I am glad to hear that you enjoyed your stay. We are glad to see you have earned a repeat guest. See you again soon.

3 out of 5
Rooms were not cleaned very well at all.

Posted by on Jul 25, 2022

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Comment from Hotel Management

Jul 28, 2022 by Misty R

I'm sorry to see that we seem to have missed the mark this time around. We are continuously looking for new ways to improve our guests' overall experience. I hope you will give us another chance in the future, as we truly value your business.

5 out of 5

Posted by on Jun 22, 2022

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5 out of 5
Nice rooms.

Posted by , from HASLET on Mar 20, 2022

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Comment from Hotel Management

Mar 24, 2022 by April

Dear Pam, We appreciate you taking your time to share your experience with us. I am pleased to hear you were satisfied with your stay. Thank you for your business we look forward to accommodating you in the future.

5 out of 5

Posted by , from SAN ANTONIO on Dec 27, 2021

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About the Hawthorn Suites by Wyndham Lubbock

Location 4435 Marsha Sharp Fwy, Lubbock, TX 79407

Property Features

Hawthorn Suites by Wyndham Lubbock offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 4 meeting rooms are available. Event space at this hotel measures 1976 square feet (184 square meters) and includes conference space. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Hawthorn Suites by Wyndham Lubbock. Self parking is free.

  • 1 building
  • 132 guestrooms or units
  • 4 levels
  • 1976 sq ft of conference space
  • 184 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Hawthorn Suites by Wyndham Lubbock offers 132 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Lubbock hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Lava Lounge - This lobby lounge serves light fare only.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Wyndham Hotel Lubbock
  • Hawthorn Suites Wyndham Lubbock
  • Hawthorn Suites By Wyndham Lubbock Hotel Lubbock
  • Hawthorn Suites Wyndham Lubbock Hotel
  • Lubbock Hawthorn Suites
  • Hawthorn Suites by Wyndham Lubbock Hotel
  • Hawthorn Suites by Wyndham Lubbock Lubbock
  • Hawthorn Suites by Wyndham Lubbock Hotel Lubbock

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.